Chris Seymour | Page 18

He was amazing with us, and so helpful and patient, we are so glad we found him he is a wonderful seller are so glad we found him he is a wonderful seller More

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The staff at Ed Martin Toyota were incredible. We came in helping my mother-in-law car shop looking at a Corolla Cross. She had totaled her previous car nearly 6 months earlier and had been totall We came in helping my mother-in-law car shop looking at a Corolla Cross. She had totaled her previous car nearly 6 months earlier and had been totally paralyzed by fear and anxiety of “making the wrong choice” ever since. During that time, she subsisted on borrowing a car from her other daughter, leaving a family of 5 with only a farm truck to get around. Knowing that she HAD to have a car, we agreed to help her find one in Indy. My mother-in-law is an incredibly anxious person and the entire process was creating an incredible amount of stress. Our salesperson, Thankful, was very patient and empathetic toward the MiL and didn’t apply a ton of pressure, instead taking the time to explain the car, and the process very thoroughly. My mother-in-law is a bit eccentric and insisted on reading every single document she signed fully from the beginning to end, including the warranty paperwork which was only available to review digitally. Thankful took the time to read every line item out loud to her. (While a tiny part of me died inside.) After deciding on the purchase my MiL tried to back out several times. Never once did the staff at Ed Martin get impatient or give up on getting her the car that they, and my wife and I, knew was a great deal. When we got back to the finance office (after the dealership had closed at this point) We encountered yet another hero of patience in Chris, one of the finance managers. He waited patiently as my MiL once again read EVERY. FLIPPING. THING line for line and calmly explained things she didn’t understand. We finally finished sometime after 9:00pm and I left (I was beyond done with the in-law nonsense). However, Thankful stayed with my wife and mother-in-law for nearly a half an hour explaining the features of the car and making sure she was comfortable. I am so thankful to the staff at Ed Martin for being so patient and helping our family bring a 6-month long journey of getting my anxiety ridden MiL into a car. I would not hesitate for one second to recommend Thankful, and Ed Martin Toyota, to a friend. More

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Excellent salesperson, willing to answer any questions thoroughly, conscious about our comfort & needs. Great dealership! thoroughly, conscious about our comfort & needs. Great dealership! More

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It was our first time at this dealership and we drove from the south side of Indy and it was worth the trip. Neal helped us get the car we came for and it was a smooth and easy process. Would definitely from the south side of Indy and it was worth the trip. Neal helped us get the car we came for and it was a smooth and easy process. Would definitely recommend! More

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Thankful and Chris were very helpful made car buying easy. Thankful made us feel wecomed easy. Thankful made us feel wecomed More

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We have been with Ed Martin for 20+years and have aways had great service, both in purchasing and in maintaining our vehicles! It's what keeps us coming back!! Special recognition of appreciation goes to T had great service, both in purchasing and in maintaining our vehicles! It's what keeps us coming back!! Special recognition of appreciation goes to Thankful Ackerman and Sam Martin!! More

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Our sales professional, Katrina Jewell, was awesome -- friendly, knowledgeable and attentive. She kept me appropriately informed throughout the entire sales process, quicky responding to my questions and friendly, knowledgeable and attentive. She kept me appropriately informed throughout the entire sales process, quicky responding to my questions and concerns. Upon delivery, she spent the time we needed to understand all the bells and whistles of our new Sienna. An overall pain free experience! Katrina, and Ed Martin will be our go to dealership for future vehicles. More

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First time buying a new car from a dealership and my experience could not have been any better. No price surprises, straightforward explanations about packages offered and never felt pressured into any experience could not have been any better. No price surprises, straightforward explanations about packages offered and never felt pressured into anything I wasn't comfortable with. Also the car is a banger! More

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Knowledgeable, professional, helpful staff. I met with Michael Ball to purchase a Toyota Certified Used Vehicle. Michael and the entire staff were very helpful. The purchase process was quick a I met with Michael Ball to purchase a Toyota Certified Used Vehicle. Michael and the entire staff were very helpful. The purchase process was quick and convenient. More

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I recently had the pleasure of purchasing a new 2024 RAV4 from Ed Martin Toyota, and I couldn't be happier with the experience. From the moment I stepped into the dealership, Darnell Lark was there to greet from Ed Martin Toyota, and I couldn't be happier with the experience. From the moment I stepped into the dealership, Darnell Lark was there to greet me with a warm and friendly smile. He was incredibly knowledgeable about the RAV4 and answered all my questions with patience and expertise. Darnell made the entire car buying process smooth and stress-free. He took the time to understand my needs and preferences, ensuring that I found the perfect vehicle. The level of personalized service he provided was exceptional, and it's clear that he genuinely cares about his customers. The dealership itself was welcoming and well-organized, making me feel comfortable throughout my visit. The process of paperwork was efficient, and Darnell made sure everything was clear and straightforward. I am thrilled with my new RAV4 and highly recommend Ed Martin Toyota to anyone looking to purchase a vehicle. A big thank you to Darnell Lark for making this experience so enjoyable. It’s evident that customer satisfaction is a top priority for him and the dealership. If you're in the market for a new car, this is the place to go, and Darnell is definitely the person to ask for! More

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