Very happy with my service experience.
When I bought my car the spoiler was on back-order so I was told I would need to come back when the spoiler came in to have the spoiler put on. Even
When I bought my car the spoiler was on back-order so I was told I would need to come back when the spoiler came in to have the spoiler put on. Even though it took a very long time for the spoiler to come in (3 months) when the spoiler did come in the service team was able to install it very quickly and it looks great! Chris Leporte was my service advisor in the Service Dept who scheduled the spoiler installation for me and he was able to get my appt scheduled for me on a date that worked for me, and Carmelo (Carmie) was the service dept representative who helped me on the date of my installation appt and he was excellent! (Erik Coxwell in Sales, and Zeke in Sales, and Michael Joseph in Sales also helped me during the purchase / vehicle pick up process and they were also great)!
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by JKLUCKY018
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Erik Coxwell
, Zeke in Sales, and Michael Joseph in Sales
Jan 16, 2023 -
Toyota of Coconut Creek responded
Thanks for supporting Al Hendrickson Toyota with a 5-star review! We're thrilled Chris and Carmelo could install your spoiler in a timely manner and our sales team will also definitely appreciate the shout-out. Please let us know if there's anything else we can do for you. Drive safe, and take care!
Ease of making an appointment, excellent greeting when
arriving and how they quickly took my car for service, grateful for the courtesy car for rides home & back, comfortable waiting room (TV, coffee, sna
arriving and how they quickly took my car for service, grateful for the courtesy car for rides home & back, comfortable waiting room (TV, coffee, snacks provided.)
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by DEBFARB1
Verified Customer
Verified Customer
Service Price Transparency
Jan 16, 2023 -
Toyota of Coconut Creek responded
Thank you for your review. We are glad that the Al Hendrickson Toyota team helped make your visit a wonderful one. See you again next time you need our assistance!
AL HENDRICKSON TOYOTA service was amazing!
Super complete and diligent! Great location, awesome communication, and the place is absolutely organized! The incomparable customer service and my
Super complete and diligent! Great location, awesome communication, and the place is absolutely organized! The incomparable customer service and my assertive purchase made this experience an unforgettable one! I highly recommend this dealer ship . Thank you AL HENDRICKSON! I will definitely be here again soon!
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by Natalia C
Verified Customer
Verified Customer
Service Price Transparency
Jan 16, 2023 -
Toyota of Coconut Creek responded
Thanks for the 5 star review! We're glad that the team was communicative, helpful, and nice to work with. We appreciate your business and trust in us to assist here at Al Hendrickson Toyota. Have a nice day!
Chris Leporte is great to have.
The service there is good but there are times where it takes longer than expected.
The service there is good but there are times where it takes longer than expected.
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by NATALIEPENDAS
Verified Customer
Verified Customer
Service Price Transparency
Jan 16, 2023 -
Toyota of Coconut Creek responded
Natalie, thank you for this feedback! We are so glad to hear that you are confident in Chris to get the job done. With regard to the rest of your review, we are always looking for ways to improve, and we will be sure to keep this in mind moving forward. If there is anything more we can do to assist you, please feel free to reach out!
Chris was wonderful, he was attentive, patient and kind
there wasexcellent service, excellent people. nice waiting area
there wasexcellent service, excellent people. nice waiting area
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by yaira
Verified Customer
Verified Customer
Service Price Transparency
Jan 13, 2023 -
Toyota of Coconut Creek responded
We’re delighted to get your 5-star review, Yaira. Chris will appreciate your kind words. Thanks for working with us here at Al Hendrickson Toyota.
My Service Advisor Chris LePorte is always very
responsive and helpful. The act
I’ll service, however usually takes a lot longer than expected.
responsive and helpful. The act
I’ll service, however usually takes a lot longer than expected.
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by MERATTY
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Dexter Marshall
Jan 16, 2023 -
Toyota of Coconut Creek responded
Thank you for the high-star rating and shoutout to Chris. We appreciate your feedback and will keep this in mind as we move forward. If there is anything else you would like to share, please don't hesitate to get in touch. Best, Norman Frantz - Service Manager - 954-545-6931
Chris L was great he was on time and keept me posted
about my car I had a good experience
about my car I had a good experience
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by JUAREZA123
Verified Customer
Verified Customer
Service Price Transparency
Jan 09, 2023 -
Toyota of Coconut Creek responded
Thank you for the great review! We are so glad to hear that Chris delivered such a successful service experience. Drive safely, and we hope to see you back again at Al Hendrickson Toyota!
I,m very disaponted do to the paint on my car this car
only 7 year old and paint on my hood is coming of , I have a 2010 car the paint is still good condion I think originaly a paint job was not done o
only 7 year old and paint on my hood is coming of , I have a 2010 car the paint is still good condion I think originaly a paint job was not done on 2015 car this is serial problem or color I think some one shut do something abouth this problem .I was there several times to comlaining ,but only give me recomandation ,or extimate or where can I go and pay $880 dollar . The service was exellent Chris Leponte was very professional.overall Toyota is good but they should pay attention on problem like this.
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by editke8tusi
Verified Customer
Verified Customer
Service Price Transparency
Jan 16, 2023 -
Toyota of Coconut Creek responded
Thank you for your valuable feedback. It is disappointing to see that you are unhappy with the condition of the paint on your hood and our service team is always here to discuss the options available to you to have it fixed in the best manner possible. If you wish to go over your options again, please feel free to give me a call. Thank you, Norman Frantz - Service Manager - 954-545-6931
Jan 24, 2023 -
Toyota of Coconut Creek responded
To look into this matter further, I would need your full contact information. Please contact me directly so that I may help. Thank you, Norman Frantz - Service Manager - 954-545-6931
Jan 16, 2023 -
editke8tusi responded
Hi Norman , I allready get the extimate for the pait job but I dont' have money too pay . Toyota is responsible for this but my car is not any more on the warranty only different color? But the bodyshop stated the pait job was not done properly only on the hood. Thanks you respond , I will also call you Iwill waiting for you respond
Service Consultant Chris LePorte was very professional
and friendly. He provided detailed information. My car went in for oilchange and the tech was friendly and provided excellent service. On the other h
and friendly. He provided detailed information. My car went in for oilchange and the tech was friendly and provided excellent service. On the other hand, I wanted to make a purchase so the cashier sent me over to the desk to get the paperwork written, neither of the 2 clerks waited on me or even acknowledged my presence
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by MSTERRYS
Verified Customer
Verified Customer
Service Price Transparency
Jan 16, 2023 -
Toyota of Coconut Creek responded
While I am happy to hear that Chris provided excellent service, I would like to apologize if the rest of your experience was less than stellar. Customer service is our priority, and I will share your feedback with our team to help us improve. If there is anything else I can do for you, please reach out. Thank you, Norman Frantz - Service Manager - 954-545-6931
You need to lower the prices of your leased vehicles for
2023. The prices are way
too high !!!
2023. The prices are way
too high !!!
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by DALELINDA
Verified Customer
Verified Customer
Service Price Transparency
Jan 08, 2023 -
Toyota of Coconut Creek responded
We strive to keep our prices competitive and it is disappointing to receive this feedback. I would be happy to speak with you to see what more I can do to address these concerns. If you are willing to discuss this further, please feel free to reach out. Best, Norman Frantz - Service Manager - 954-545-6931