Chris Crawford | Page 3

Business and customer attentive very satisfied with service I would recommend all of my friends and family to this dealership service I would recommend all of my friends and family to this dealership More

by lerue63@yahoo.com Verified Customer Verified Customer

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Great service rep that kept in touch the entire time. Very friendly and helpful and great hospitality. I arrived early and he just said, “no problem”, took needed info on his iPad, and then took me to th Very friendly and helpful and great hospitality. I arrived early and he just said, “no problem”, took needed info on his iPad, and then took me to the waiting area. More

by GLORIAJONES30 Verified Customer Verified Customer

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They are the best. I would go no where else. On target with what I need to have done, very knowledgeable, always on point and respectful, I trust them. My car comes bac I would go no where else. On target with what I need to have done, very knowledgeable, always on point and respectful, I trust them. My car comes back to me in great shape. More

by PSALLEN1 Verified Customer Verified Customer

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The service was complete and the associates were very professional. I will recommend this dealer to anyone that asks me about KIA and the dealers service department! professional. I will recommend this dealer to anyone that asks me about KIA and the dealers service department! More

by fhernandez3 Verified Customer Verified Customer

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Bought my car at another dealership due to circumstances out of my control, but this is where I go for service as its the closest to home. Always great quick efficient service, with kind techs and advisors! out of my control, but this is where I go for service as its the closest to home. Always great quick efficient service, with kind techs and advisors! Thanks again, I'll be back at the next 5k tune up! More

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I can’t say enough good things about the Kia Service folks, and in particular Salena and Chris. They went far above and beyond what any reasonable person would expect them to do in order to make sure th folks, and in particular Salena and Chris. They went far above and beyond what any reasonable person would expect them to do in order to make sure things were right with an exceptionally challenging repair of my Kia Sedona, to the point where it definitely cost them far far more than they actually charged me. It’s not often in this world you find folks who are so dedicated to serving their customers come xxxx or high water. They are the best! More

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Very friendly and courteous staff! Car was ready when promised and update and recalls were addressed. Recommendations were given for next service Car was ready when promised and update and recalls were addressed. Recommendations were given for next service More

by stbd1 Verified Customer Verified Customer

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I normally have a get experience, but this one wasn't one. Too many mistakes. I asked them to check my tires which they told me were ok. Later I was told I would need 2 new tires (which I figured. I was one. Too many mistakes. I asked them to check my tires which they told me were ok. Later I was told I would need 2 new tires (which I figured. I was actually thinking all 4) I came to get an oil change and brakes done. I have a front will drive and they changed the back wheels brakes. I was told everything was good only to sit there for hours to Raquel coming to me after the technician did a test drive and said my brakes are still making noise/scrubbing when you try to stop. This is after a bill of $1200. I didn't get upset or rude with anyone there but I said that I would be unable to pay another $500 for the front brakes today. I was very disappointed with all the confusion and miss information. That and leaving with the same issue as I came in with after waiting all that time. I definitely understand that people make mistakes, and things happen but I'm so use to the great customer service I usually get with Scott everytime I come. The technicians also left oil/black marks in the car. In her defense she did take 5% off for the inconvenience. Hopefully my next visit will be better. More

by TLHARLE Verified Customer Verified Customer

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The service manager Scott is a major pain to deal with if you can even get him on the phone. He is rude and unprofessional. This dealership LOST the engine to my vehicle being repaired and caused extreme del you can even get him on the phone. He is rude and unprofessional. This dealership LOST the engine to my vehicle being repaired and caused extreme delays. Apparently a transport company had taken it to Atlanta by mistake. This is Kia's mistake btw. However, we were made to foot the bill for the rental out of pocket, and when asked, Scott says "that's just the way it is", "we arent going to help you there". Two weeks prior I spoke to Scott on the phone and he said "The engine is being put in the car" Later we find out this is a lie; the engine hadn't been put in the car yet. This has all happened TWO MONTHS after the car was damaged. It took two months for them to start repairs. It has been nothing but lies and run arounds from everyone here. Shop elsewhere. More

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efficient service from serena and the service team, without a doubt I will always be servicing my vehicle with kia without a doubt I will always be servicing my vehicle with kia More

by Libravo2009 Verified Customer Verified Customer

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