The service was great, but I was disappointed because my
car is usually detailed inside and out, and it was not done this time
car is usually detailed inside and out, and it was not done this time
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by Choehngraves
Service Price Transparency
Sep 10, 2025 -
Autohaus BMW responded
Thanks for the review! We are happy to be of service and look forward to the next time, take care!
Very friendly, prompt and professional great job and keep
up the good work! Nice waiting area to get work done too
up the good work! Nice waiting area to get work done too
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by Lisarlandry
Service Price Transparency
Sep 05, 2025 -
Autohaus BMW responded
Thanks for the review! It's customers like you who inspire us to keep striving for excellence. We can't wait to continue serving you with the same level of quality and care in the future. Once again, thank you for your ongoing support and trust in us.
Great service.
Chris Buie got me in there and out quickly. Jordan Sieve did a great job replacing the brakes and getting all the servicing done.
Chris Buie got me in there and out quickly. Jordan Sieve did a great job replacing the brakes and getting all the servicing done.
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by Barney E
Service Price Transparency
Sep 05, 2025 -
Autohaus BMW responded
Thank you for your gracious words! We're delighted to hear you enjoyed Chris Buie in service and Jordan Sieve the technician with the services they provided to you. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again!
I bought my first BMW from autohaus in 2017.
The service and treatment has been amazing. I bought my second BMW from autohaus m550I in 2023 same amazing treatment up until my last visit for an o
The service and treatment has been amazing. I bought my second BMW from autohaus m550I in 2023 same amazing treatment up until my last visit for an oil change and break fluid change. I was very disappointed on receiving my vehicle back with ivory Iinterior in color with oil on the door handle on the seat on the armrest. Only to have to bring it to their attention to address it. That was very disappointing for me!
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by M550i
Service Price Transparency
Sep 04, 2025 -
Autohaus BMW responded
Thank you for your valuable feedback. We apologize for any delays you experienced at Autohaus; this is not our usual standard. Your input helps us improve, and we'll work on ensuring the best service in the future. We hope to have the chance to serve you even better next time.
Always professional and easy to work with.
The dealership provided a loaner car, no questions asked.
The dealership provided a loaner car, no questions asked.
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by nickmu
Service Price Transparency
Sep 04, 2025 -
Autohaus BMW responded
Thanks for the review! We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!
They are very attentive to their client’s needs.
Service manager is exceptional and goes above and beyond every time.
Service manager is exceptional and goes above and beyond every time.
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by Ed
Service Price Transparency
Sep 02, 2025 -
Autohaus BMW responded
Thanks for the 5 - star review! Our team of professionals is dedicated to providing everyone who visits our dealership only the best there is to offer. We look forward to working with you in the future.
This review is for a recent service visit that was,
unfortunately, a complete disaster from start to finish.
I brought my vehicle in for a recall service and a routine oil change. While there, I als
unfortunately, a complete disaster from start to finish.
I brought my vehicle in for a recall service and a routine oil change. While there, I also requested a quote for a small piece of my convertible top. The initial quote for the part was already a ridiculous price, but that was just the beginning of the problems.
When I went to pick up my car, I was shocked to find that the dealership had broken a piece of my convertible top that was not broken when I dropped the car off. The most infuriating part is that they are now trying to charge me for the broken piece and the additional labor required to fix their mistake.
To make matters worse, I was charged for work that was never performed. This level of negligence and dishonesty is unacceptable. I strongly advise anyone to reconsider bringing their car to this dealership for any service.
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by Laura
Service Price Transparency
Aug 27, 2025 -
Autohaus BMW responded
We understand your concerns and have been leaving you messages for you to call our Service Director, Todd Feuerhaken, at 314-727-8870 to take care of this. Please call us:)
Aug 27, 2025 -
Laura responded
You left me ONE message. I called you back. I do not want my vehicle back in your service center. You broke it once. You charged me for breaking it. I want a refund for what you charged me. It would be great if you paid for what you broke, but at this point, my expectations are low.
We have always had excellent service at Autohaus.
The technicians are excellent and have answers for all of our concerns.
The technicians are excellent and have answers for all of our concerns.
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by Gwen.eckelman
Service Price Transparency
Aug 25, 2025 -
Autohaus BMW responded
On behalf of Autohaus BMW, I would like to thank you for sharing this great review about us and the dealership! It is wonderful to hear that Autohaus were able to provide you with excellent experience and we strive to provide our customer with great service. We look forward to working with you in the future.
They need to improve comunication.
If you are going to send texts you need to respond to texts. If you are going to call you need an operator or system that is aware of who works there
If you are going to send texts you need to respond to texts. If you are going to call you need an operator or system that is aware of who works there.
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by Idonotbelieve you
Aug 20, 2025 -
Autohaus BMW responded
Thank you for your feedback. We apologize for any delays you experienced at Autohaus. Your input helps us improve, and we'll work on ensuring better service in the future. We hope to have the chance to serve you better next time.
Excellent customer care, diagnostics and service.
The entire staff was professional, friendly and as always, went the extra mile!
The entire staff was professional, friendly and as always, went the extra mile!
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by oneal.janet
Service Price Transparency
Aug 12, 2025 -
Autohaus BMW responded
Thank you for the review! We pride ourselves as accommodating, transparent, and friendly as possible in order to create a 5 - star experience with us. Thank you for choosing Autohaus BMW, we ae thrilled to hear about this experience.