Chito Encarnacion | Page 80

Chico is superbly knowledgeable about Subarus, courteous, and clear. He made no attempt to push a sale on me, and he was extremely efficient about providing me with the model I asked for. It was t courteous, and clear. He made no attempt to push a sale on me, and he was extremely efficient about providing me with the model I asked for. It was the most civilized transaction I have ever had in purchasing a car. The car is just what I wanted, and at the price I wanted (the best price I could find for that model in the whole New York City/New Jersey area). But what mattered most to me were Chico's intelligence and straightforwardness. Rosanna Warren More

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Buying a new car involves looking at many factors, ranging from style, reliability, safety, price, etc. It can be a daunting decision and a stressfuL experience. It calls for a new professional relati ranging from style, reliability, safety, price, etc. It can be a daunting decision and a stressfuL experience. It calls for a new professional relationship. And, like all relationships and important decisions, it requires trust. My visit to Hudson Auto Group was a first rate experience because of the trust Chito Encarcion established with my wife and me. (He did want to sell us a 1934 Pontiac but I insisted on a 2011 Subaru. Just kidding. It was a 1942 Chevrolet). Chito has a wonderful way of putting you at ease. He knows what he is talking about. He cares. He has called me three times since the purchase to make sure everything was OK .He offers to come to your home twice a week to wash the car. Chito is knowledgable and confident - but not pushy or demanding. Many folks I know have sung praises about Subaru.This is my first - and now I understand why they love their Subaru. Thank you Hudson Auto Group. And, thank you, Chito. Yes,Chito! Cordially, Lew Smith More

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When I left Hudson Subaru I felt like part of the their family. Everyone treated me great. I did a lot of research on the Forester and they gave me a great deal. I did have to wait 2 weeks for my car due family. Everyone treated me great. I did a lot of research on the Forester and they gave me a great deal. I did have to wait 2 weeks for my car due to having to order it and the bad weather but it since having the Forester it was well worth the wait. I look forward to many years with my Subaru and already told all my friends to go to Hudson Subaru if they want a new car. More

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Chito was very kind and patient, offering to show me as many cars as needed to be shown, in order to get me what I wanted. I told him what I wanted and then he pointed to a parked group new cars, and advi many cars as needed to be shown, in order to get me what I wanted. I told him what I wanted and then he pointed to a parked group new cars, and advised the one you want is in that group. I was thrilled and still am. More

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Fantastic energy from the crew. I went with the expectations of settling on so so car and ended up leaving with my dream car. They found me exactly what I needed. The entire process was smooth and expectations of settling on so so car and ended up leaving with my dream car. They found me exactly what I needed. The entire process was smooth and easy from walking in to signing the dreaded papers. I highly suggest this operation, well done! More

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Even though I had a positive experience with Chito Encarnacion of Salerno Duane Subaru (now Hudson Subaru) when I purchased my first Subaru in 2004, I decided to go to Liberty Subaru this year because Encarnacion of Salerno Duane Subaru (now Hudson Subaru) when I purchased my first Subaru in 2004, I decided to go to Liberty Subaru this year because of their proximity to my current home, and because I was pleased by their Service staff whenever I went to their location for my routine maintenance visits in the past several years. When I arrived at the dealership with my 9-month-old daughter in a stroller (who was well-behaved the entire time I was at the dealership), I took a couple of minutes to look at the Forester and then stayed put in one spot close to the main desk where an employee was sitting and talking with another employee. For the 5 minutes I waited, I made eye contact with several other employees, some smiled, but not one of them approached me to ask if I needed any help. When the employee at the desk stood up and was ready to walk away, I had to say I needed assistance. As I was leaving the dealership, one employee saw me heading out the door, but did not stop to open the door for me or assist me with getting the stroller down the step. I don't think it was unreasonable for me to expect to be greeted when I arrived at the showroom or be assisted with having the door held open as I awkwardly negotiated the stroller down the step. If I was a first-time Subaru customer, I would probably have been turned off from Subaru completely and headed to another company. Thankfully, I had a pleasant experience back in 2004 with Chito Encarnacion and so I know where else to go for far better customer service. Additionally, I've been very pleased with my 2004 Forester, which we are keeping, and choose to remain loyal to Subaru now that my husband and I are in the market for an additional vehicle. However, I'm sorry to say that my experience at the showroom was enough to keep me from ever going back to Liberty Subaru for any of my future Subaru needs. I told my husband about my experience and he concurs. My husband, daughter, and I met with Chito Encarnacion and Frank Valanzola of Hudson Subaru on 1/22/11. We finalized our purchase of a 2011 Forester and had such a pleasant experience the whole time we were there. We felt welcome from the very beginning. They answered all our questions to our complete satisfaction. Even my husband, who has never been to a Subaru dealership, was absolutely impressed by them. He even expressed interest in purchasing a Legacy from them someday if our finances should ever allow it. We just wanted to express our sincerest compliments to Hudson Subaru. They allowed us to remain loyal Subaru customers. More

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Informative, Knowledgeable,and very Fair! I appreciated the straightforwardness and overall experience when purchasing a new vehicle. I would would definitely refer interested buyers to this dealership. Ve the straightforwardness and overall experience when purchasing a new vehicle. I would would definitely refer interested buyers to this dealership. Very happy with my new purchase and the follow up customer service. More

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The overall experience was great. Chito was incredible help, from answering questions and providing options. I dealt with a couple of other dealerships and the service was no where near comparable. I am help, from answering questions and providing options. I dealt with a couple of other dealerships and the service was no where near comparable. I am very grateful for Chito's assistance through the entire process. The staff of the dealership was also wonderful. More

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The sales person, Chito, is courteous, informed, and worked hard to satisfy my needs and price point. He sought to find the car that had the color and features I wanted and when I switched color prefer worked hard to satisfy my needs and price point. He sought to find the car that had the color and features I wanted and when I switched color preference quickly found that car, as well. More

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Chito was great. Very persistent, honest, and fair. If he wans't so on top of it, I probably would have gone with a dealer that's closer to my home. Also, he was able to match prices that I received else wans't so on top of it, I probably would have gone with a dealer that's closer to my home. Also, he was able to match prices that I received elsewhere so I definitely recommend at least checking in with Chito before you buy at another dealership. More

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