Charlie Miles
Charlie Miles at Southern Acura Newport News

Charlie Miles

Assistant Parts Manager

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.7
10 Reviews
4.7

10 Reviews

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10 Reviews of Charlie Miles

April 02, 2026

Dealership Rating
Employee Rating

Lacking in communication and not fixing all my concerns Kept my car too long basically More

by ERICGILESJR94
Recommend Dealer
No

Other Employees Tagged: Charlie Miles

Apr 02, 2026

Southern Acura Newport News responded

Eric. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

April 01, 2026

Dealership Rating
Employee Rating

The service I received was above customer service just excellent performance and outstanding customer care , workmanship was a job well done More

by simbrown51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2026

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 21, 2026

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Employee Rating

Very good mechanic, professional and quick. I also appreciated the diagnostic video and pics. Thanks More

by tucker.calina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 21, 2026

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They worked me in great service and every one very friendly and I will get my car serviced again. More

by Sharonda P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Battles, Jessica Goodale

March 17, 2026

Dealership Rating
Employee Rating

The service department always takes care of my car. State inspection completed and the car is ready for spring and warm weather like the rest of us. More

by Rashelhauber
Recommend Dealer
Yes

Other Employees Tagged: Charlie Miles

Mar 17, 2026

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 16, 2026

Dealership Rating
Employee Rating

They are friendly services people's And the guys that clean my car did a good job. More

by Geniseholmes02
Recommend Dealer
Yes

Other Employees Tagged: Charlie Miles

Mar 17, 2026

Southern Acura Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 11, 2026

Dealership Rating
Employee Rating

The actual service group was excellent and I appreciated the loaner car. The AI generated answering system for the service department sounded exactly like a real person. Unfortunately I called two days in a More

by basmith110
Recommend Dealer
Yes

Other Employees Tagged: Charlie Miles

Mar 12, 2026

Southern Acura Newport News responded

We appreciate your feedback and are eager to better your return experience.

March 03, 2026

Dealership Rating
Employee Rating

Devin was an understanding salesman and attentive to what we wanted. Adam was fabulous along with Travis. Excellent team! Highly recommended for honest hard working team! More

by RAMUSMC9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Devin Sheldon, Cisco Lugo, Travis Battles, Adam Rodriguez, Amanda Bell , Travis Battles, Adam, & Devin

March 01, 2026

Dealership Rating
Employee Rating

Service was excellent as always. and they know what they doing. They do their job very professional. More

by RYNJOE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 27, 2026

Dealership Rating
Employee Rating

The customer service was initially questionable but got better and I did feel like the employees were there to help me and cared about my issue. The dealership feels like a racket but Kevin and Charlie cam More

by Cj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

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