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Charlie Hook

Overview Reviews (366) Inventory (451)

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Charlie Hook

F&I Manager

Orem Toyota

1400 South Sandhill Road
Orem, UT 84058

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4.5

366 Reviews

Overview Reviews (366) Inventory (451)

4.5

366 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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366 Reviews of Charlie Hook

September 18, 2025

Dealership Rating

Employee Rating

From start to finish the sale was easy. I didn’t feel like they ever tried to sneak any random pricing onto the car. They explained all costs and were willing to negotiate a better financin I didn’t feel like they ever tried to sneak any random pricing onto the car. They explained all costs and were willing to negotiate a better financing rate since we were pre approved for a much better rate than what they initially told us. More

by troy

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Bryce

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September 10, 2025

Dealership Rating

Employee Rating

Charlie was fantastic! He was so informative and gave me all of the information I needed to finance my vehicle. He was so informative and gave me all of the information I needed to finance my vehicle. More

by Wwdanniedo

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sean Carsen

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September 10, 2025

Dealership Rating

Employee Rating

by Wwdanniedo

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sean Carsen

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Sep 10, 2025 -

Orem Toyota responded

We’re glad to hear our team was able to provide such helpful service. Thank you for sharing your positive experience with us at Orem Toyota.

September 02, 2025

Dealership Rating

Employee Rating

For a cash paying customer, it surely took too long to get out of there. get out of there. More

by JLCREID

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Drew Brown

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July 26, 2025

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Employee Rating

All in all it was good. But there wasn’t enough finance people around at the time. I waited a while but for the most part it was good. But there wasn’t enough finance people around at the time. I waited a while but for the most part it was good. More

by bertcox54

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ismael Flores

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Jul 26, 2025 -

Orem Toyota responded

Thank you for your feedback. We appreciate your patience and will share this with our team to improve the experience at Orem Toyota.

July 19, 2025

Dealership Rating

Employee Rating

Austin was awesome and educated about the vehicle. Him, the accessory and finance people made it all happen to have the most perfect truck! Him, the accessory and finance people made it all happen to have the most perfect truck! More

by Andreamower

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Drew Brown, Nate Casper , Austin Russell

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Jul 19, 2025 -

Orem Toyota responded

We're glad to hear our team made your truck purchase a great experience. Enjoy your new vehicle!

June 30, 2025

Dealership Rating

Employee Rating

It was a great experience. Kyle helped me find the right vehicle and made the process as easy as possible. Kyle helped me find the right vehicle and made the process as easy as possible. More

by michael.hedge

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Kyle Bourgeois, Colby Sanders

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Jun 30, 2025 -

Orem Toyota responded

We're pleased to hear you had a great experience. Our team was glad to assist you in finding the right vehicle.

June 02, 2025

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Employee Rating

I appreciated the shuttle service to and from work and the hours provided for this. the hours provided for this. More

by jonken2311

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brock DeLuca

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Jun 05, 2025 -

Orem Toyota responded

We're pleased to know you valued our shuttle service. Thank you for sharing your experience with us.

May 18, 2025

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Employee Rating

Really explained my options and kept me informed. Kyle is a real pro and understood what I was looking for and delivered. Kyle is a real pro and understood what I was looking for and delivered. More

by hobartw1

Verified Customer

Sales Price Transparency

Recommend Dealer

Yes

Other Employees Tagged: Kyle Bourgeois

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May 27, 2025 -

Orem Toyota responded

Thanks for sharing your experience with our team. We're glad to hear you felt well-informed and found the right fit at Orem Toyota.

May 02, 2025

Dealership Rating

Employee Rating

Good salesman (Austin W). PUSHY finance manager- tried to sell me unnecessary warranties and insurance. Slowish transaction, but fair vehicle price. PUSHY finance manager- tried to sell me unnecessary warranties and insurance. Slowish transaction, but fair vehicle price. More

by oremtoyota.lbah5

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Drew Brown, Austin Wells

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May 27, 2025 -

Orem Toyota responded

Thanks for sharing your experience. We appreciate your feedback and encourage you to reach out directly so we can address any concerns about the finance process.

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