Check out Charles Mitchell's reviews on DealerRater

March 27, 2026

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I brought my car in multiple times to have the one tire looked at. Every time they said there was nothing wrong with it. One time they said it had a nail in it. They said they fixed it. Every time I to looked at. Every time they said there was nothing wrong with it. One time they said it had a nail in it. They said they fixed it. Every time I took my car in with in a day it said I needed to add air to one tire. The day before my last visit they said it was fine and added air to the tire. Within one day it lost air. Brought is back in and they then said it had a nail but could not be replaced and I needed a new tire. Hmmm More

by JOHNVB

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Ernest Biondolino, Lloyd Wilson, John Lavelle, Kelly Fields

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Mar 30, 2026 -

Joyce Honda responded

We truly appreciate you taking the time to share your experience, and we’re very sorry for the frustration and inconvenience this situation has caused. We completely understand how concerning it must have been to make multiple visits for the same issue, only to receive different updates each time. That’s not the level of clarity or consistency we aim to provide, and we apologize for that. Intermittent or slow tire leaks can sometimes be difficult to diagnose, especially if the puncture is small or located in an area that may not be repairable. However, we recognize that the communication along the way should have been clearer and more consistent so you could feel confident in the recommendations being made. Your experience is not being taken lightly. We would truly appreciate the opportunity to review your visits in detail and ensure everything was handled properly, as well as address any remaining concerns you may have. Please reach out to us directly at your convenience so we can make this right. Thank you again for your feedback — it helps us improve and better serve our customers. Warm Regards, Erik Matos 973.361.1396 erik_matos@joycehonda.com

March 24, 2026

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Great experience, staff is very knowledgeable and friendly. My vehicle was in and out in no time. friendly. My vehicle was in and out in no time. More

by ALCI.MARTINEZ

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, John Lavelle, Subuhi Shakil, Kelly Fields

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Mar 30, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

March 24, 2026

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The dealership is good, I come in frequently for issues with my civic, they do their best to fix the issues but it’s never really actually fixed. Charles handled my car during my last visit and was inc with my civic, they do their best to fix the issues but it’s never really actually fixed. Charles handled my car during my last visit and was incredibly attentive. I originally came in for a tire issue, but he went a step further and looked into a problem with my TPMS that I had previously been told would be an out-of-pocket expense. After doing some research, he discovered it was actually eligible for warranty coverage, which I really appreciated. More

by MTP

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Recommend Dealer

Yes

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Mar 30, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

March 17, 2026

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They honored my coupon for the oil change Overall great service and friendly staff. Will be back. service and friendly staff. Will be back. More

by ALCI.MARTINEZ

Verified Customer

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Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, John Lavelle, Subuhi Shakil, Kelly Fields

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Mar 17, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

March 08, 2026

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All of my Hondas were purchased at this dealership. We are very pleased with the service. We are very pleased with the service. More

by TERESA.HAAS

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Recommend Dealer

Yes

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Mar 09, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

March 06, 2026

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Excellent dealership, Erik Matos is an exceptional service manager. Have purchased 4 vehicles from Joyce. service manager. Have purchased 4 vehicles from Joyce. More

by GCK4849

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Ernest Biondolino, John Lavelle

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Mar 06, 2026 -

Joyce Honda responded

Thank you so much for your kind words and for being such a loyal customer. We truly appreciate your continued trust and support over the years. It means a lot to our entire team to know that you've had great experiences with us. We look forward to continuing to serve you and appreciate you being part of the Joyce Honda family!

March 05, 2026

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As you should know, I’ve been a loyal Joyce Honda customer for many years. You’ve given me no reason to switch to another dealer / car manufacturer. My loyalty should speak for itself. customer for many years. You’ve given me no reason to switch to another dealer / car manufacturer. My loyalty should speak for itself. More

by JOHER210

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, John Lavelle, Subuhi Shakil, Kelly Fields

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Mar 05, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

March 05, 2026

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Quick and efficient service. Highly recommended. Provided quotes for repairs needed. Would highly recommend for regular maintenance. Highly recommended. Provided quotes for repairs needed. Would highly recommend for regular maintenance. More

by MENDEZM50CENT

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Gina Verrilli, Lloyd Wilson, John Lavelle, Subuhi Shakil, Kelly Fields, Luis M Berrio

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Mar 05, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

February 20, 2026

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I was working out of town and came in for an oil change they had me in and out in about an hour everyone was extremely helpful they had me in and out in about an hour everyone was extremely helpful More

by spenceobrien

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ed Seager, Ernest Biondolino, Lloyd Wilson, John Lavelle, Subuhi Shakil, Kelly Fields

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Feb 25, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

February 18, 2026

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Joyce Honda should be an example of how a dealership should be run. Excellent Customer service and Service dept. should be run. Excellent Customer service and Service dept. More

by ALBERTBAEZ

Verified Customer

Recommend Dealer

Yes

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Feb 18, 2026 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Warm Regards, The Service Team at Joyce Honda

Charles Mitchell

Asst. Service Manager

Joyce Honda

244 Reviews of Charles Mitchell

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