Charlene Konshak

Yet again, the service department at GP Subaru was totally awesome. My concern was addressed and customer service is amazing. I have no need to take my vehicle elsewhere. totally awesome. My concern was addressed and customer service is amazing. I have no need to take my vehicle elsewhere. More

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Denvor and Ryder were reasonable to deal with, so far as a dealership purchase goes. The issue is with the vehicle purchased, as the shop inspection of vehicle DOES NOT match the actual condition of the veh a dealership purchase goes. The issue is with the vehicle purchased, as the shop inspection of vehicle DOES NOT match the actual condition of the vehicle. Within a week of purchase, front braking issues and rear braking issues. Subaru opted to repair the front, but they had breached our trust so badly we had an independent mechanic repair the incorrectly installed rear brake calipers as well as replace the rear rotors as one of the Subaru mechanics used a wire wheel on them, destroying the brake rotors. Very disappointed with first phonecall to Subaru mentioning these issues as sales manager essentially said "its a crapshoot when you buy a used vehicle", and only when the general manager got involved did this tone change. During purchase, as well, vehicle was advertised a bit over twenty one thousand, but for some reason there was almost four thousand five hundred dollars of miscellaneous charges and fees on the sheet taking the vehicle up to almost twenty five thousand. I negotiated a lot of these irrelevant and crapshoot fees down to a reasonable price for the vehicle, but had to use quite a few hours of my time. Alternatively, the other vehicle suggested from the sales team was only twenty thousand kilometres away from a major engine timing check and replacement, which sales team seemed irritated that I knew about. Stop trying to hide, stop trying to fluff up fees etc, and ACTUALLY HAVE PROPER INSPECTION done so condition of vehicle actually matches documentation, not just pencil whipping them up. More

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The team at GP Subaru was excellent to deal with. We are grateful to Harxxxx, who was so friendly, knowledgable and accommodating. Ashlee and Adam added to the excellent service we received when we b We are grateful to Harxxxx, who was so friendly, knowledgable and accommodating. Ashlee and Adam added to the excellent service we received when we bought our Crosstrek. Bringing it back to BC was super easy. Everything was done for us and registering and insuring the car was a breeze. More

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The vehicle has had issues but the customer service and repairs or warranty issues have all been addressed. repairs or warranty issues have all been addressed. More

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I dealt with Harxxxx just about a year ago when I purchased my wilderness model - truly a honest and very helpful guy! I got the vehicle I wanted - and he showed me everything I needed to know. Ev purchased my wilderness model - truly a honest and very helpful guy! I got the vehicle I wanted - and he showed me everything I needed to know. Even after the sale, he was always willing to spend time with me whenever I could not figure something out! ( you know us old guys!) Highly recommend you deal with Harxxxx if you are looking for a new vehicle! More

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today the dealership provided quick service for replacing my battery without me having an appointment. This was appreciated since I live over an hour away. my battery without me having an appointment. This was appreciated since I live over an hour away. More

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Had my Subaru in for service recently and the service team was great as always. Tyler always goes above and beyond. My reason for 4 stars today is my recent experience with looking to possibly upgrad team was great as always. Tyler always goes above and beyond. My reason for 4 stars today is my recent experience with looking to possibly upgrade. I had such an amazing experience last time with Ashlee and Alex and sadly was let down this time dealing with manager, Denvor. Seriously need to think about if I wish to purchase again from this dealer. It was the exact opposite from my first experience and this unorganized, condescending man is the reason salesman get a bad name. If I do come back for sales I will only be dealing with my sales people and Ashlee. More

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Friendly, helpful and cooperative staff. Hats off to all staff members, especially the service counter… and Ashley (manger) Thanks to everyone. Hats off to all staff members, especially the service counter… and Ashley (manger) Thanks to everyone. More

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I've had multiple interactions with Grande Prairie Subaru's service team, and they've consistently provided excellent service. Tyler, in particular, has been instrumental in ensuring that my vehicle i Subaru's service team, and they've consistently provided excellent service. Tyler, in particular, has been instrumental in ensuring that my vehicle is not only ready but in top-notch condition. The shuttle service they offer adds another layer of convenience, making the overall experience highly satisfactory. More

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Very friendly sales associates willing to listen and help you find what your looking for not just a sale. you find what your looking for not just a sale. More

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