Chance Guild
Chance Guild at DePaula Ford

Chance Guild

Service Selling Manager

DePaula Ford

799 Central Ave
Albany, NY 12206

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4.5
51 Reviews

Languages Spoken

English English

4.5

51 Reviews

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51 Reviews of Chance Guild

April 02, 2026

Dealership Rating
Employee Rating

Lenny was excellent, got me in and out quickly. Gave me options on filter replacement and wiper replacement, More

by JBURNELL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam, Jason Keville

April 02, 2026

Dealership Rating
Employee Rating

Service was completed quickly and efficiently. The service writers are always friendly and respectful and remember my name when I walk in. More

by WHEACOX1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam

March 30, 2026

Dealership Rating
Employee Rating

Took very good care of my problem and felt like I was at home. People were very nice and helpful to me as I was waiting. Good job More

by COOLMARV67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 29, 2026

Dealership Rating
Employee Rating

The service was Fantastic and they got me on my way on a timely manner More

by harchitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam, Jason Keville

March 28, 2026

Dealership Rating
Employee Rating

Service department completed. All of the tasks I requested. Communication was excellent work was performed in a timely manner. I was provided a shuttle ride to and back to the ser More

by maccasale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam, Jason Keville

March 24, 2026

Dealership Rating
Employee Rating

Brand new car and it will be the 3rd time it’s going into service in the last month. My car has been in their shop more than it’s been in my driveway. More

by laremichelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jason Keville

March 22, 2026

Dealership Rating
Employee Rating

Fast and simple. I was in and out of the store with no questions or concerns. More

by Mason.c.williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam, Jason Keville

March 22, 2026

Dealership Rating
Employee Rating

Very helpful from phone calls to service. Lenny is awesome!! Polite, helpful with explaining and coordinating appointments. Detail service was used and very happy with their service, will def More

by gsansone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam, Jason Keville , Angela, ride to the mall while car was being serviced

March 19, 2026

Dealership Rating
Employee Rating

I have no comet xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx xxxx More

by GILLETTED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam, Jason Keville

March 13, 2026

Dealership Rating
Employee Rating

Everything was great. The service center proactively reached out to me to get my state inspection completed since it was due. Getting the appointment scheduled was easy. O More

by Greg D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lenny Farnam, Jason Keville

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