"2016 Jeep Wrangler"
- Mishel W
I cannot say enough kind words about Chad and the service dept. at LLC. He went out of his way to come pick up my hard top stored at my house and have it at the dealership for the next day ready for switching out the soft top to the hard top on my Jeep Wrangler. Chad told me to be there at 7:30 am and he would have me on the road by 9 am...and he was true to his word. He also had the oil changed and ran the Jeep thru the carwash. Even as I waited in the lounge with my little dachshund Lola, every employee who went to go by us, stopped to say hi and give Lola some love.
Thanks as always for the wonderful service!!!!!
- very happy customer
Words cannot explain how delighted I was when I brought my Dodge Ram truck in to have an assessment made on a replacement passenger door handle. The handle was disconnected from a clip that held it in place. Chad Creeden and Wade Charharko went over and above with service ... after about 5-10 minutes they managed to fix the handle. When I offered to pay I was told there was no charge.
Thank you for the amazing friendly service!!!
Other Employees Tagged:
"Top tier service! Great experience"
- Joe G.
I brought my van in for a check up for some small items that were concerning me. Chad was able to take my van out for a test drive to diagnose the issue and had the van back to me that afternoon. So impressed with the care and professionalism of Chad and LCC.
"3rd Jeep Wrangler from LCC "
- Mishel W
I purchased my 3rd Jeep Wrangler from Jeff at LCC in March - Jeff is 3 for 3 with me!!! Jeff always goes over and above with his customer service and satisfaction. I bought my first Jeep from him in 2010 and will continue to deal with him and LCC. I have nothing but good things to say about LCC and the staff. Jeff's product knowledge along with his patience to answer every question I have and not once did I feel any pressure to buy. He did a lot of talking and negotiating on my behalf always having my best interest at the forefront. My little dachshund was with me at the dealership all the times I was there either test driving or finalizing detail and not only did everyone welcome her, Lola they took her picture then put it on their facebook page!!! I would highly recommend Jeff and LCC to everyone. Chad in the service department has been amazing these past 6 years - he is only a phone call away and is always going the extra mile to make sure all my service appointments/needs go smoothly.
I was housebound in a winter storm with a broken wiper blade. With my husband out of town it was not a safe situation. I explained all this to Jesse Hughes who in turn had it authorized to send a serviceman named Chad within minutes. Chad not only replaced the blade, but used his truck to clear the snow around my car which would enable me to get out if necessary. This was the best service I have ever received from anyone! Thank you so much Jesse and Chad, and Chad you left before I could thank you, so, thank You. Peggy
Awesome service, better then the rest and I've been to them all!!! The people working at London city Chrysler have been very loyal to me as a customer when they could have left me hanging. I would send anyone there to buy a truck after the great service I experienced there! Bruce in service was an awesome guy to deal with and should you ever need to talk to anyone else about a concern , I highly recommend bringing it to the assistant service managers attention ( chad creeden) who is also a great guy as well.big thanks goes out to the guys at London city Chrysler !
Other Employees Tagged:
"A DEALERSHIP THAT GOES ABOVE AND BEYOND"
A true commitment to excellent customer service starts at the front door and is demonstrated by each and every front line associate/employee to a dedicated service team to management. A FIVE STAR DEALERSHIP THAT GOES ABOVE AND BEYOND!!!! Thank you for everything ....
Other Employees Tagged:
And a special thank you to Jeff McHardy (London City Chrysler) and Dan Head (London City Mazda)
"Friendly staff "
Seve was very helpful, he made sure i was happy with the truck i got and helped out when i was having problems with the service department. Would recommend Seve Sanfilippo.
(For service i would recommend Chad Creeden) he was very helpful, he fixed the problems that the other service advisors dident do anything about. He went out of his way to help me.
"This is why I never bother with Dealers"
Very helpful at the start until the vehicle was sold.....took forever to get my truck and even then everything wasn't fixed on it before receiving the truck.....I had to bring it back in and wait another duration to get my just purchased truck back again.....brought up concerns with issues on the truck some were taking care of others were completely ignored.....failed to properly clean my truck every time it was in
I have been dealing with London City Chrysler for years now and currently on my second Jeep Wrangler I purchased from them. Chad from Service is so great to deal with. Whether I call to have tops switched or just for an oil change, Chad is always more than accommodating. He always arranges to pick my Jeep up at my workplace to take it to the dealership and it is always returned back to me before I am ready to end my work day. Last week when I called Chad to switch out the tops once again he didn't hesitate to schedule me in along with having an oil change. Upon reinstalling the hard top this time Chad seen the it was leaking so not only did he arrange to have that issue resolved of which he didn't charge me. Carrie from Service called me to arrange for the repairs with once again was very accommodating. I cannot say enough good things about Chad and the service department at LCC. Thanks, Michelle