"2017 Land Rover - my dream vehicle!!"
- Shelley B.
I cannot say enough good things about London City Chrysler! My sister has bought her last three vehicles from London City Chrysler so when she happened to notice they had a 2017 Land Rover for sale I was instantly interested. My sister contacted both Chad and Matt to make sure they would hold the vehicle until I was able to get there. I live in Chatham so that Monday morning I made the drive to go see the Land Rover and was instantly greeted by Seve who made me feel so welcomed and comfortable. He had the Land Rover sitting out front of the dealership when I got there ready for me to take it for a test drive. Seve and Chris worked hard to make sure the numbers for both my trade in and the new vehicle would work for me. Big thank you to Chad as well, he made sure the minor scratches in the drivers door were taken care and also helped me to register the vehicle with Land Rover to be able to set up the remote start App. Also thanks to Brittany for doing a great job detailing the vehicle for me to drive home, it looked like new. I would highly recommend London City Chrysler and would make that hour plus drive again to purchase a vehicle there. Shelley B.
I purchased my car in February, it had a brick thrown through the passenger window so I took it into and I took it to London City Chrysler to be repaired.
Talking to the service advisor I told him I had no problem putting it through my insurance if the repair was going to cost more than my $500 deductible, after getting a quote he assured me I would be charged around $400 for the window, install and detailing package, so I agreed to go that route and live with the knicks on my window trim (another $200 to repair)
They gave me a loaner vehicle (which is the only reason I am giving 2 stars) while they kept my car for 3 days to repair.
When I picked my car up I was in total shock to see that they had damaged the front bumper of my car and tried to give it back to me that way - and of course there was no manager or anyone to deal with my issues at the time. So I took my car home and told them I would come pay for my bill when I could talk to a manager about the damage. When I got home and further inspected my car they hadn't even cleaned the center console and it was still loaded with broken glass, needless to say I was a very unhappy customer since they promised their excellent service when I purchased my vehicle.
Last night I finally got to talk to a manager, not only did they damage my bumper further trying to repair it by putting screws in it, but when I looked at my bill they had charged me $545.00! I would of went through my insurance if I had been quoted properly, and I would of got my window trim fixed as well. I was given no sort of discount for having to come back a second time, they took off the $45 for this misquote, so it would "match my deductible" .. I would of just gone through my insurance or gone to a junk yard and replaced the window myself..
The GM, Matt Rothwell was the only person who seemed to be disappointed in his team for letting a vehicle leave service in such poor condition.
Save yourself the headache.
Go somewhere else!
Other Employees Tagged:
, Matt Rothwell
"Great Customer Service!!"
Our air conditioning went in the back of our Dodge Grand Caravan but still continued to work in the front. We could not figure out the problem. Chad Creeden knew right away what the issue was and within a day had us booked in to have it fixed. Thank you so much Chad Creeden for your excellent customer service! I have happy children now that our air conditioning has been fixed in the back of our mini van.
Wow! Amazing customer service. I brought my truck back to London City Chrysler as I noticed some spots on the paint and the bumper. Not only did LCC take care of those spots; London City Chrysler staff went above and beyond to make sure I was a satisfied customer. I was sent home with a loaner vehicle as the process was going to take at least a day. When I returned to pick up my vehicle, I was met by friendly and courteous staff. The staff were very quick to bring my vehicle around, to make sure that every part of my bill was explained and then brought me out to my vehicle to do an inspection.
Jeff McHardy you and your staff sure do know how to make a customer feel special. Chad Creeden, thank you for treating me like a long lost friend even on our very first meeting. Brittany you did an amazing job taking care of my truck. The interior and exterior look incredible.
When asked if I was satisfied with the work done on my vehicle. I said "absolutly"....and this is why I will continue to use London City Chrysler as my dealership of choice.
Happy to be part of the London City Chrysler family!
"2016 Jeep Wrangler"
- Mishel W
I cannot say enough kind words about Chad and the service dept. at LLC. He went out of his way to come pick up my hard top stored at my house and have it at the dealership for the next day ready for switching out the soft top to the hard top on my Jeep Wrangler. Chad told me to be there at 7:30 am and he would have me on the road by 9 am...and he was true to his word. He also had the oil changed and ran the Jeep thru the carwash. Even as I waited in the lounge with my little dachshund Lola, every employee who went to go by us, stopped to say hi and give Lola some love.
Thanks as always for the wonderful service!!!!!
- very happy customer
Words cannot explain how delighted I was when I brought my Dodge Ram truck in to have an assessment made on a replacement passenger door handle. The handle was disconnected from a clip that held it in place. Chad Creeden and Wade Charharko went over and above with service ... after about 5-10 minutes they managed to fix the handle. When I offered to pay I was told there was no charge.
Thank you for the amazing friendly service!!!
Other Employees Tagged:
"Top tier service! Great experience"
- Joe G.
I brought my van in for a check up for some small items that were concerning me. Chad was able to take my van out for a test drive to diagnose the issue and had the van back to me that afternoon. So impressed with the care and professionalism of Chad and LCC.
"3rd Jeep Wrangler from LCC "
- Mishel W
I purchased my 3rd Jeep Wrangler from Jeff at LCC in March - Jeff is 3 for 3 with me!!! Jeff always goes over and above with his customer service and satisfaction. I bought my first Jeep from him in 2010 and will continue to deal with him and LCC. I have nothing but good things to say about LCC and the staff. Jeff's product knowledge along with his patience to answer every question I have and not once did I feel any pressure to buy. He did a lot of talking and negotiating on my behalf always having my best interest at the forefront. My little dachshund was with me at the dealership all the times I was there either test driving or finalizing detail and not only did everyone welcome her, Lola they took her picture then put it on their facebook page!!! I would highly recommend Jeff and LCC to everyone. Chad in the service department has been amazing these past 6 years - he is only a phone call away and is always going the extra mile to make sure all my service appointments/needs go smoothly.
I was housebound in a winter storm with a broken wiper blade. With my husband out of town it was not a safe situation. I explained all this to Jesse Hughes who in turn had it authorized to send a serviceman named Chad within minutes. Chad not only replaced the blade, but used his truck to clear the snow around my car which would enable me to get out if necessary. This was the best service I have ever received from anyone! Thank you so much Jesse and Chad, and Chad you left before I could thank you, so, thank You. Peggy
Awesome service, better then the rest and I've been to them all!!! The people working at London city Chrysler have been very loyal to me as a customer when they could have left me hanging. I would send anyone there to buy a truck after the great service I experienced there! Bruce in service was an awesome guy to deal with and should you ever need to talk to anyone else about a concern , I highly recommend bringing it to the assistant service managers attention ( chad creeden) who is also a great guy as well.big thanks goes out to the guys at London city Chrysler !
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