Cesar Tereso | Page 41

Typical dealership. Never have loaners. Insurance carriers have said you are cheating on repairs. Do not recommend. Never have loaners. Insurance carriers have said you are cheating on repairs. Do not recommend. More

by rdalan Verified Customer Verified Customer

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My experience at Ferman BMW was more than satisfactory. The service department took great care of me when i moved my car there from BMW of Tampa. Stevon took great care of my vehicle. I was very pleased wi The service department took great care of me when i moved my car there from BMW of Tampa. Stevon took great care of my vehicle. I was very pleased with the service provided. More

by Samira Verified Customer Verified Customer

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Service was great and it was done quickly. I am very happy with the job that was done I am very happy with the job that was done More

by Lgvhustler Verified Customer Verified Customer

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Cesar is one of the BEST at Ferman. He always makes sure everything is done to perfection. They automatically set up an appointment to deal with the recall & I also got the oil changed. He always makes sure everything is done to perfection. They automatically set up an appointment to deal with the recall & I also got the oil changed. I highly recommend Ferman BMW. More

by Susanne Verified Customer Verified Customer

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The for the service was wonderful and the staff was great. I trust Ferman BMW for all my car needs. They explain everything thoroughly and don’t try to over sell me on services that are not needed. great. I trust Ferman BMW for all my car needs. They explain everything thoroughly and don’t try to over sell me on services that are not needed. More

by jhomrighaus Verified Customer Verified Customer

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Great experience overall. The staff knows who I am when I pull up and exactly why I’m there The staff knows who I am when I pull up and exactly why I’m there More

by JER2OH Verified Customer Verified Customer

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Great people, great cars, great service. I would recommend Ferman to all of my friends I would recommend Ferman to all of my friends More

by gene.mcnichols Verified Customer Verified Customer

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This time was better than the last when I could not get a return call. return call. More

by osu781 Verified Customer Verified Customer

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Very friendly and remembers my name every time I go there which is weekly because I love the free car wash service. which is weekly because I love the free car wash service. More

by Wendy Santiago Verified Customer Verified Customer

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The advisors are very nice but how do I know the mechanics have done a good job? I can’t see them while they are working on my car. There are no pictures or videos. How do I know that they are not mechanics have done a good job? I can’t see them while they are working on my car. There are no pictures or videos. How do I know that they are not creating future problems so that I have to bring my BMW back for service? I’ve always wondered about how honest mechanics really are. How do we really know what they are doing to our vehicle when it’s in the service center? Btw, I paid $1900 for front and rear brake pads and rotors. I was hoping it would be covered under the 50k warranty but since I am the 2nd owner, my car is not eligible. Before that I took my car in to Ferman and they replaced a dead battery and performed a routine oil change. Everything seemed fine but the next day, the “service due” and “oil level is dangerously low” messages appeared. I took it back in and they said that they must of forgot to reset the message center. It made me worry because that does not add up. What if they changed the battery out, drained the oil but forgot to add oil? Or what if they did not perform it all? From what I understand, the diagnostic monitoring system on BMW are very sensitive and accurate so why would it read that way if they performed an oil change. The staff there is amazing but it’s very difficult to get a hold of anyone in Service Department by phone. More

by dgnmrtnz Verified Customer Verified Customer

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