Cassie Cross
Cassie Cross at Transwest Ford
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Cassie Cross

Service Advisor

Transwest Ford

1515 E 20th St
Scottsbluff, NE 69361

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4.8
66 Reviews
4.8

66 Reviews

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66 Reviews of Cassie Cross

May 14, 2024

Dealership Rating
Employee Rating

They got my pickup in about to week to fix two recalls. They also diagnosed my electrical problem and gave me options to get the issues resolved. I was happy with the work that was done. More

by Kadan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 14, 2024

Transwest Ford responded

Transwest Ford is happy to hear our service team was able to take good care of you while in for service. We have a great team that works hard to get you in, fixed up and back on the road. Thank you very much for your feedback and your business. We look forward to helping out in the future. The Transwest Ford Team

May 09, 2024

Dealership Rating
Employee Rating

Easy to work with, I'm thankful for the help they provided. They are very professional and kept me in the loop. More

by lmzkm9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Breanna Craig

May 09, 2024

Transwest Ford responded

Transwest Ford appreciates the 5-star review. We are happy our service team was able to take great care of you while on your recent visit. We work hard to make service visits smooth and hassle-free. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

May 03, 2024

Dealership Rating
Employee Rating

Took pickup in to get cam phasers replaced. After paying them $4000 to replace the phasers, it still has the phaser rattle because they installed a faulty part or installed incorrectly. Service More

by tallison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

May 01, 2024

Dealership Rating
Employee Rating

Good service. Very professional. Honest answers and forward suggestions on procedure to go with. Thanks More

by ecctrucking.ke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 26, 2024

Dealership Rating
Employee Rating

I needed an adaptive headlight reprogrammed so it functioned properly and they accomplished the task. More

by Kirk Haas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 24, 2024

Dealership Rating
Employee Rating

Service counter & cashier folks were just as friendly as could be. Car was ready for pick up on time. Always appreciate that! More

by geludens
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Transwest Ford responded

Transwest Ford thanks you for the great review. Our teams work hard to deliver a great experience to all of our guests and we are happy they met your expectations. Thank you for allowing us to earn your business and we look forward to seeing you in the future. The Transwest Ford Team

April 23, 2024

Dealership Rating
Employee Rating

Cassie busted her butt trying to get our extended warranty to kick in and cover our transmission. This took forever but she finally got it approved where we didn’t have to pay for a complete takedow More

by Theyarddog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The mechanics and all the others involved in getting our Explorer fixed

Apr 24, 2024

Transwest Ford responded

Tranwest Ford appreciates the great review. We are happy Cassie was able to help you get your warranty figured out and get you back on the road. Thank you very much for allowing us to earn your business and we hope we can be of help in the future. The Transwest Ford Team

April 20, 2024

Dealership Rating
Employee Rating

The people who work there are very kind and helpful. They thoroughly tried to understand what was happening with my vehicle and fix it . More

by Chesterkeller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2024

Transwest Ford responded

Hi Chester. Thank you for the kind review. We are happy our service team was able to get you fixed up and back on the road in a timely manner. Thank you very much for your business and we look forward to being of help in the future. The Transwest Ford Team

March 12, 2024

Dealership Rating
Employee Rating

Everything went well Asked that no car wash be completed and that request was honored More

by Huskerglarson
Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross

Mar 12, 2024

Transwest Ford responded

Transwest Ford appreciates the review. We always appreciate hearing from our guests and we are happy the team was able to take good care of you. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

March 10, 2024

Dealership Rating
Employee Rating

Good Fast service and listen to what u have to say Nice and friendly staff More

by herbiescot
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cassie Cross

Mar 11, 2024

Transwest Ford responded

Transwest Ford is happy our service team was able to take good care of you while on your recent service visit. Our team works hard to deliver a great experience and make service visits as smooth and hassle-free as possible. Thank you very much for your business and we hope we can be of help in the future. The Transwest Ford Team

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