Carolina Wetzel | Page 50

It's been a nightmare for me. Purchased a 2011 jeep. Not even a week later check engine light went on. Took it to service and apparently didn't do anything else than erase the code. A week later my jeep sta even a week later check engine light went on. Took it to service and apparently didn't do anything else than erase the code. A week later my jeep started to overheat. Took it to my mechanic and got informed that head was leaking. Took it to dealer to get it fix and first of all they did want to respect the guarantee they offered me. Then I talked to "Bobby " and was a total mess arguing that I didn't have guarantee on my vehicle so they wouldn't be able to fix it without me paying for it. After a serious discussion when I had to tell them that I would have to take legal actions they decided to check and fix what was wrong with the jeep. It's been 2 weeks already and I haven't received any call from them and every time I call and ask for "bobby" since apparently he's the manager is charge never answer or return my calls. Now I'm stuck with a broken jeep making payments on the loan and insurance and I haven't even drive it for a whole week More

by REYITOSZURDO Verified Customer Verified Customer

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Was a great experience not to long to get my car done everyone there was very friendly and helpful I always have a good time when I go there everyone there was very friendly and helpful I always have a good time when I go there More

by namzug513 Verified Customer Verified Customer

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They are helpful, great customer service. The service mgr. Felipe was very helpful in making sure my problem was solved. Work was done on time. I will continue to use Advantage for my service needs. mgr. Felipe was very helpful in making sure my problem was solved. Work was done on time. I will continue to use Advantage for my service needs. More

by nupe79 Verified Customer Verified Customer

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Advantage Chevrolet in Hodgkins, IL always takes professional care of my vehicles. They are thorough & attentive. The waiting area is clean & inviting. The service team is quick & efficient. professional care of my vehicles. They are thorough & attentive. The waiting area is clean & inviting. The service team is quick & efficient. More

by SBHNWRGHT Verified Customer Verified Customer

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They are always helpful,courteous and professional and do a good job on my car. My car is always returned clean, never greasy inside or out. a good job on my car. My car is always returned clean, never greasy inside or out. More

by nanfromfl Verified Customer Verified Customer

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Oh ok well I had another leak in the front right tire which was on the back when I brought it in. The rim was cracked I thought I asked you guys to check for all of that? Either way it was yesterday s which was on the back when I brought it in. The rim was cracked I thought I asked you guys to check for all of that? Either way it was yesterday so I had to go to Firestone since it was a Sunday and ruined my trip. I had to buy another tire and get a new rim. I should get some type of compensation for this inconvenience More

by mcharles48 Verified Customer Verified Customer

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The tech didn't know what he is doing my car takes 6 quarts then he only put 5 quarts in it and oil spilled on my motor and oil hand prints on my car and then when I told service manager my car takes 6 quarts then he only put 5 quarts in it and oil spilled on my motor and oil hand prints on my car and then when I told service manager my car takes 6 quarts he said no it does and then it turned in too a big deal then they finally fixed it and give me a discount but I wasn't looking for a discount I wanted my car done right that's it. More

by TCA252 Verified Customer Verified Customer

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I had an excellent experience at Advantage Chevrolet in Hodgkins. The service manager was beyond helpful and went the extra mile for me. Great work! Hodgkins. The service manager was beyond helpful and went the extra mile for me. Great work! More

by Patrick Verified Customer Verified Customer

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In a word OUTSTANDING!! Great service Dept special shout-out to Mark and Luke for outstanding work, and their commitment to quality is second to none! Thanks to Carolina, very cheerful and helpful at shout-out to Mark and Luke for outstanding work, and their commitment to quality is second to none! Thanks to Carolina, very cheerful and helpful at every turn. Thanks again to all involved with my service visit More

by sgrenfell007 Verified Customer Verified Customer

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Quite possibly the worst customer experience I’ve ever experienced. Purchased 2 vehicles and will be my last. Misleading service reps, no updates on work status, false information about repairs. 4+ hours experienced. Purchased 2 vehicles and will be my last. Misleading service reps, no updates on work status, false information about repairs. 4+ hours I waited for an issue that was not resolved. More

by jbrokopp1101 Verified Customer Verified Customer

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