Carlos Rodriguez
Carlos Rodriguez at Marino Chrysler Jeep Dodge

Carlos Rodriguez | Page 4

Service Advisor

Marino Chrysler Jeep Dodge

5133 West Irving Park Road
Chicago, IL 60641

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4.5
51 Reviews
4.5

51 Reviews

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51 Reviews of Carlos Rodriguez

April 30, 2021

Dealership Rating
Employee Rating

I usually bring my car in for oil change. Jan is always very attentive and my car is serviced on time. Friendly and welcoming environment. More

by WG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edwin Rivera, Jan Rodriguez

Apr 30, 2021

Marino Chrysler Jeep Dodge responded

Thanks for the positive feedback on your service visit! If you need anything else, please don't hesitate to reach out to us.

April 09, 2021

Dealership Rating
Employee Rating

4th time with the same problem, have been waiting from 8AM to 6:30 PM in waiting room, nobody gave me any updates than I decided ask them what is going on, the guy in the office told me that my car is not More

by cezarym90
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Rafael Martinez

Apr 15, 2021

Marino Chrysler Jeep Dodge responded

We are concerned with this review. We offered alternate transportation to Cezary and Enterprise would not approve him for a loaner car so we offered to give him a ride home because it was going to take all day. The customer said no problem Ill wait. Not only that you harassed a female colleague at the dealership and asked her out on a date. We are good with you not coming back to the dealership. Drive safe

Apr 16, 2021

cezarym90 responded

Yes, they offered me alternate transportation but I couldn’t find my driver license( found later) so I decided to wait in waiting room, nobody never offered me ride home, I used Uber service to get me home, work and back to the Marino Dealership, I have never in my life harassed anybody, nobody never let me know that my car will not be ready at this date 04/08/21 . I picked up my car on 04/15/21 and it’s still not fixed I was told by Carlos, they ordered the parts and still waiting, I dropped this car at the dealer ship in much better condition than I picked it up. This is my second car I have bought in this location, they were very nice to me when I was buying the cars, the problems started later in the service. I hope they can fix it and solve this problem with better way than saying: you can go and never come back: if not I need a clear answer from them that they are not able to do it. Thank you

April 07, 2021

Dealership Rating
Employee Rating

Carlos did an excellent job in helping me to get my Jeep ready for a road trip. Very Professional. Great guy who really cares about my needs. Thanks, Lou More

by Lhaboush
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Teresa Nelson

Apr 08, 2021

Marino Chrysler Jeep Dodge responded

We appreciate the awesome feedback on Carlos. Thank you for rating the experience 5-stars, and we hope to see you again. Take care!

February 10, 2021

Dealership Rating
Employee Rating

Not quite a good experience, my questions were vaguely answered, felt not well respected as a customer as well as an individual. Had the same feeling while making the appointment by telephone. More

by Carmen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Rafael Martinez

Feb 10, 2021

Marino Chrysler Jeep Dodge responded

Carmen I am so sorry to hear you did not have an enjoyable experience. Can you please call and ask for Bob Whiteman at your earliest convenience so we can better understand what happened and we can improve.

February 04, 2021

Dealership Rating
Employee Rating

Once I got an appointment the customer service was excellent. Car was ready faster than expected. Good communication and clean dealership. The coordination with Enterprise for a loaner car was very c More

by Grasshopper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tina Mroz

Feb 04, 2021

Marino Chrysler Jeep Dodge responded

We appreciate you taking the time to leave us this great feedback and rating. If you ever need anything else from us, please feel free to give us a call or stop by. Until next time, take care!

January 23, 2021

Dealership Rating
Employee Rating

Excellent costumer service, Carlos was great helped us during our visit, he is so friendly and kind, we are very satisfied with the service they did. More

by Eriluna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 25, 2021

Marino Chrysler Jeep Dodge responded

Thank you for taking the time to review, happy to hear you had a great experience with Carlos. We appreciate the 5-stars!

October 29, 2020

Dealership Rating
Employee Rating

Marino is one of the best dealerships in the Chicago land area. Everyone there is so knowledgeable and friendly. Keep up the great work. Thanks for the great service More

by sakinahsan13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dave Carley, Teresa Nelson, James Ebe , Jonathan Abarca, Rafael Martinez

Oct 30, 2020

Marino Chrysler Jeep Dodge responded

Thank you for the 5-stars and great review about our team!

September 03, 2020

Dealership Rating
Employee Rating

Very thorough and courteous. Seamless service including arranging for a loaner while my car was being serviced. Job was done much sooner than expected. Great communication. More

by imuralles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Quezada , Ruben Uribe

Sep 04, 2020

Marino Chrysler Jeep Dodge responded

We appreciate the 5-star rating and positive feedback!

August 29, 2020

Dealership Rating
Employee Rating

CameCame in and everything was really nice people were very friendly very courteous I would refer my friends to this place. Very professional. Very knowledgeable. More

by butlerf18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 31, 2020

Marino Chrysler Jeep Dodge responded

We really appreciate you taking the time to share about your experience at our dealership!

August 28, 2020

Dealership Rating
Employee Rating

Great service! Worked fast and found everything that may need to be looked at soon. I would recommend anyone to come here and service their vehicle! More

by jefflindgren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 31, 2020

Marino Chrysler Jeep Dodge responded

Thank you for the 5 stars and awesome review, Jeff!

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