This dealership is strictly phenomenal!
First things first, Carlos; he’s simply amazing. Before I get into how I met him, I was looking for a specific vehicle that matches My taste, needs,
First things first, Carlos; he’s simply amazing. Before I get into how I met him, I was looking for a specific vehicle that matches My taste, needs, and especially my wants. Did a quick late night search on car gurus and happened to find the exact car I was looking for at DCH, being surprised that I found the car, I scheduled an appointment to view and test drive the vehicle. I received a call the following day to confirm and went the same day. The moment I walked in Carlos greeted me, asked what can he assist me with, I told him and from there continued the journey of the best service I ever received from a dealership. After chatting for a bit, Carlos grabbed the keys and we went out for a drive, he explained every detail about the vehicle, every question I had, he answered to the fullest extent and didn’t spare any details. Once we were done with the test drive, we went back inside and discussed the business end. Every possible number that would have come up he spoke to Me about so there wasn’t any confusion, misunderstanding, nor the infamous hidden fees that pop up at other dealers. If I asked he answered. He sold Me the vehicle without Me even stating I was gonna purchase said vehicle, that’s how great he is at what he does. Two weeks later I returned, met Carlos at his desk and the magic began, the paperwork was a breeze, Carlos was everywhere handling business due to it being a super busy Saturday, but even though it was super busy, the most important thing is he still treated Me and My family as if we were the only customers in the building and that’s why he is such a great salesman. He’s patient, attentive, personable, understanding and non judgmental. I asked him questions while he was assisting another guest and as soon as he was finished with that guest, he came and assisted me with any and everything I needed. He treats all of his clients as if they’re the only one in the building, he makes you feel like a star from the moment you walk in through the door.
And I definitely do feel like a star driving in My new Audi. And he even follows up with you after you purchase a vehicle or not. I had a minor speaker issue(music is really important to me lol) and he got on it right away, sent him a video of the issue and he called Me, scheduled a day for Me to come in and took care of it. I’m definitely recommending him to anyone and everyone I know who wants/needs to buy a car without any issues or headaches. He’s great!
Also a big shoutout to James in finance. He explained all the questions I had as this was My first vehicle purchase.
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by Pharaoh
Apr 23, 2024 -
DCH Honda of Nanuet responded
Pharaoh! Words cannot fully describe how much we appreciate you taking the time to leave such a detailed, thoughtful review of your experience working with Carlos here at DCH Honda of Nanuet. It's experiences like yours we aim to provide every customer, and we want to thank you for allowing us the opportunity to help you find your perfect vehicle match. We know Carlos takes a lot of pride in delivering our guests a personable experience - you are part of our dealership family now, after all - along with all the information and attentive guidance they need to be confident in a big decision like purchasing a car. Hearing of your high praise will truly make his day. Learning that his assistance too was valued, especially by a first-time buyer, will mean a lot to James.
As you likely already know, we want to make your ownership experience as positive as your purchase was and our team is here to assist with anything else you may need. Reach out for support anytime. Safe and happy travels to you and your family in your awesome new Audi!
He helped me so much he was extremely professional, and
very knowledgeable on what i wanted and needed i highly recommend him
very knowledgeable on what i wanted and needed i highly recommend him
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by Abigail millan ortega
Apr 15, 2024 -
DCH Honda of Nanuet responded
Abigail, we're very proud to have earned your recommendation here at DCH Honda of Nanuet and thank you for the kind feedback. Your compliments will mean a lot to Carlos, who always strives to deliver knowledgeable and professional guidance to our valued guests. Our team is here for anything else you may need down the road, so reach out for assistance anytime. Travel safe and have fun.
After 15 years of driving a Honda from DCH, I went back
today to look for a replacement. Yet again I had good luck with a non-pushy salesman named Carlos, who seemed interested to find the perfect used ca
today to look for a replacement. Yet again I had good luck with a non-pushy salesman named Carlos, who seemed interested to find the perfect used car for me, and not just to make money! His personal attention and the time he dedicated worked! A couple hours later I drove home in a 4 year-old CR-V Hybrid; And when I researched it on line, I saw that Carlos had worked out a very good deal for me. Also the contract guy James was efficient and helpful. I recommend this as a good dealership! Eugene
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by eugenekohnny
Mar 19, 2024 -
DCH Honda of Nanuet responded
It was our pleasure, Eugene, to help you find a suitable replacement ride for your previous vehicle of 15 years. Thank you very much for the opportunity and for the thoughtful feedback. We're thrilled to hear Carlos' pressure-free, attentive and dedicated guidance was so valued and he'll be proud to have earned the commendations. James too will be appreciative of your compliments, and all of us wish you many safe and enjoyable travels. Come back and see us again sometime here at DCH Honda of Nanuet.
Amazing and easy transaction with Carlos and team!
Highly recommend this dealership completely trustworthy! Will be back.
Highly recommend this dealership completely trustworthy! Will be back.
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by Bosoxben
Mar 10, 2024 -
DCH Honda of Nanuet responded
Thank you very much for working with us at DCH Honda of Nanuet and taking the time to leave the thoughtful feedback. Knowing his guidance helped you to enjoy a seamless and amazing visit will mean a lot to Carlos. We're proud to have earned your trust, recommendation and future business as well and the team wishes you safe and exciting travels ahead. See you again down the road!
Went in to test drive a vehicle posted on their website,
negotiated with salesman Carlos just to find out they were all of a sudden sending it to auction after I already test drove the car and wasted my tim
negotiated with salesman Carlos just to find out they were all of a sudden sending it to auction after I already test drove the car and wasted my time driving to the dealer. Salesman then proceeded to try and sell me on a more expensive car which leads me to believe they are dishonest and use a bait and switch tactic to get you in the door
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by John P
Mar 05, 2024 -
DCH Honda of Nanuet responded
Hello John,
While we appreciate having the opportunity to gain your business and understand you are frustrated, there are details of your experience we feel should be addressed. The decision to sell the vehicle referenced in your feedback at auction was already made prior to your arrival at our dealership. Following your expressed interest in the vehicle, we negotiated with you on a purchasing price. However, you requested we hold it for two weeks until you had the necessary funds for purchase. Regrettably, we are unable to hold vehicles for that long, and the decision was made to sell to another buyer.
Customer satisfaction is a top priority for our team and if you'd like to discuss your concerns with me directly or have additional frustrations you'd like addressed, please contact me through the number below at your availability.
Thank you,
Dhimitri Robo
Sales Manager
845-367-7050
Mar 05, 2024 -
John P responded
If what you are saying is correct then why wouldn’t that information be given to me prior to coming in if the decision was made before I went to the dealership? You are proving my point further of bait and switch tactic since it was known prior to me test driving, as for me asking to hold the car that was not the case I told your salesman that I didn’t have time that night to do anything before the dealership closed and I needed to get to the gym. I called him next day and I was informed of this information and was then told about another vehicle you guys had of the same brand but not the model I wanted and at a higher price. So can you make that make sense as to why as a customer I was not given this information before coming in to test drive the vehicle? Seems like very poor communication or shady business.
I was looking for a CPO Honda Accord and Mr.
Carlos Rodriguez took care of me. Carlos was very knowledgeable with the vehicles and was very patient and not pushy at all with me. He listened paid
Carlos Rodriguez took care of me. Carlos was very knowledgeable with the vehicles and was very patient and not pushy at all with me. He listened paid attention and we made a deal with a 2022 Accord, it’s an excellent car and I was very happy. The CFO, James was also very patient and tried his best to give me a good rate. Thank you Carlos and James for your excellent workmanship and helping me get a vehicle. You guys are the best.
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by eddietee
Feb 29, 2024 -
DCH Honda of Nanuet responded
Helping DCH Honda of Nanuet guests find their perfect vehicle match is always a great feeling, Eddie, and we appreciate the opportunity to assist in finding yours. Carlos strives to deliver our customers pressure-free, informative guidance and will be proud to have gained your commendations. James too will be appreciative of your compliments for his efforts. It's wonderful you are happy with your Honda Accord, and we wish you many fun and safe travels ahead. Stop in and see us again sometime along the way.
Carlos was wonderful.
All concerns were addressed and he made the process a pleasure. Definitely will recommend to friends and family!
All concerns were addressed and he made the process a pleasure. Definitely will recommend to friends and family!
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by BBpilot
Feb 26, 2024 -
DCH Honda of Nanuet responded
We'll be sure to pass this along to him! Thanks for the 5-star review and for choosing DCH Honda of Nanuet!
The team at DCH Honda of Nanuet is incredible.
Our advisor Carlos Rodriguez was amazing and worked with us to meet our numbers. Highly recommend to anybody seeking a Honda!
Our advisor Carlos Rodriguez was amazing and worked with us to meet our numbers. Highly recommend to anybody seeking a Honda!
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by homerbound
Feb 20, 2024 -
DCH Honda of Nanuet responded
Helping our DCH Honda of Nanuet guests find the perfect match in a vehicle is always a rewarding experience. Thank you very much for allowing us the opportunity to do so with you. It's great to hear Carlos was able to help with everything, and he'll sincerely appreciate the amazing commendation. We all wish you safe and happy journeys ahead and hope that you'll consider working with us again in the future.
DCH Honda of Nanuet is a great dealership.
Carlos is a people person, kind, attentive, caring, and a true professional. Keep up the GREAT work!
Carlos is a people person, kind, attentive, caring, and a true professional. Keep up the GREAT work!
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by Gerard
Feb 19, 2024 -
DCH Honda of Nanuet responded
Gerard! Hearing these compliments will make Carlos' day. He works hard to reflect our core DCH Honda of Nanuet values, and to know his kind, caring, attentive and professional guidance was enjoyed by a guest of ours will mean a lot to him. We appreciate your business and feedback, and the team is here to help with anything else you may need moving forward. Drive safe and enjoy the road.
I am very please with this dealership and specifically
with Carlos whom had taken care with professionalism y very amicable. Definitely recommend this dealership and Carlos.
with Carlos whom had taken care with professionalism y very amicable. Definitely recommend this dealership and Carlos.
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by angelnamnum
Feb 05, 2024 -
DCH Honda of Nanuet responded
It means a lot to us hearing a guest of ours enjoyed a pleasing visit, Angel. Thank you very much for the opportunity to work with you. Carlos will sincerely appreciate knowing his professionalism shined during your experience and earned your recommendation. We're here at DCH Honda of Nanuet to help with anything else you may need, so please reach out again anytime. Travel safe and enjoy the road.