Carlos Nieto

Very poor customer service. Bought certified Preowned Bmws several times before at other dealerships and this was my worst experience. Bought certified Preowned Bmws several times before at other dealerships and this was my worst experience. More

by fdkachmar Verified Customer Verified Customer

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Ran into challenging issue, and Carlos stepped in and resolved quickly and very fairly. Thank you for a great experience and car! resolved quickly and very fairly. Thank you for a great experience and car! More

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Francis was great, very friendly, not pushy and was very informative. He made the process super smooth and was very responsive in a timely manner informative. He made the process super smooth and was very responsive in a timely manner More

by sunil.khan Verified Customer Verified Customer

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David made the process go smooth and was beyond helpful throughout the whole process definitely recommend and would go back. throughout the whole process definitely recommend and would go back. More

by rashawnade Verified Customer Verified Customer

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Dear Sales department/service department, I hope this message finds you well. I am writing to express my dissatisfaction with the recent service experience I had at BMW Rallye of Westbury on dates 1/14/2 message finds you well. I am writing to express my dissatisfaction with the recent service experience I had at BMW Rallye of Westbury on dates 1/14/25-1/24/25. As a recent BMW customer, I was disappointed by the level of service I received, which fell far below my expectations. I purchased an M440i Convertible from BMW Rallye of Westbury on 12/14/24 and had it for about a month before hitting a pothole that caused a flat tire. After using BMW’s roadside assistance, the tow truck discovered damage to the passenger tire and rim, and upon further inspection, found all the rims were dented. I was without a car for several days and used the Uber service provided by BMW, but after two rides, I was told I had exceeded the limit and could no longer use it. When I contacted my sales representative assigned to my case,Chris, I was informed there were no loaner cars available and that customers simply “figure it out.” I wasn’t notified about the option to use Enterprise or other rental services, so I rented a car for 9 days, thinking it would only be for a day or two. During that time, the service team told me the tire they ordered was incorrect, causing a further delay. On January 24, when the car was finally ready, I spoke with the sales manager, Christopher, who gave me a discount on the rims but did not reimburse me for the $600 I spent on the rental car. I’m seeking reimbursement or a partial compensation for the inconvenience caused by the extended period without a car. I chose BMW because of its reputation for quality and customer service, and I believe this experience does not reflect those values. I would appreciate it if someone could look into this matter and let me know what steps will be taken to ensure it doesn’t happen again. Thank you for your attention to this matter. I look forward to your prompt response and a resolution. Sincerely, Lindsay Scaperotta Phone#: 516-527-1955 M440i VIN#: WBA63AT00NCH65914 More

by lmcintosh22 Verified Customer Verified Customer

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Rallyes BMW makes you feel like family. Always read to help you with your needs Always read to help you with your needs More

by RAYDAWGZ138 Verified Customer Verified Customer

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A great experience . Everything was done perfectly and efficiently. Fantastic purchase experience in every way Everything was done perfectly and efficiently. Fantastic purchase experience in every way More

by steve Warren Verified Customer Verified Customer

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Absolutely phenomenal experience. I’ll be a lifetime supporter of Rallye from here on out for all my BMW purchasing needs. I’ll be a lifetime supporter of Rallye from here on out for all my BMW purchasing needs. More

by thomas.a.vu Verified Customer Verified Customer

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We went to Rallye hoping to find a car and with Angelo’s help, we not only found a car, we found one we really love! It’s in great shape and they did all that was necessary and possible to make the entire help, we not only found a car, we found one we really love! It’s in great shape and they did all that was necessary and possible to make the entire process easy and quick. I would send everyone looking to get a BMW to Angelo at Rallye! More

by MERSON_1 Verified Customer Verified Customer

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Chris was excellent. He was very easy to work with and was fair with me. He made the transaction very smooth and quick He was very easy to work with and was fair with me. He made the transaction very smooth and quick More

by Michael R Verified Customer Verified Customer

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