Carlos Munoz | Page 58

Brought my car in for regular scheduled maintenance and a little body upgrade. Everyone from the valet staff to my service advisor were kind, helpful, and professional. My experience was positive and I highl little body upgrade. Everyone from the valet staff to my service advisor were kind, helpful, and professional. My experience was positive and I highly recommend this dealership. More

by STEVENSONC Verified Customer Verified Customer

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Carlos is the key. He always works to make sure that everything goes smoothly, and it always does. Excellent service advisor and excellent dealership. He always works to make sure that everything goes smoothly, and it always does. Excellent service advisor and excellent dealership. More

by bradsanders Verified Customer Verified Customer

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Carlos was so excellent I want to one elde for my service advisor. Well done advisor. Well done More

by RICKERTP Verified Customer Verified Customer

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First we have been coming to this dealership for 6 years - love the service. an attaboy to Carlos. We really appreciated the attention Rahul gave us, let alone listening to our wants and requirements. - love the service. an attaboy to Carlos. We really appreciated the attention Rahul gave us, let alone listening to our wants and requirements. Nice and confortable individual that you want to be around. He is so much better a sales person 2 years ago that did not care about our concerns. We hope to see Rahul again when we come for service or decide a new vehicle. More

by FLOATRBOAT Verified Customer Verified Customer

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It took an hour to drop off my car! ! Ridiculous. They diagnosed the problem but quoted an absurd price for the repair. I said I was going to get other quotes and started to do that. Car ! Ridiculous. They diagnosed the problem but quoted an absurd price for the repair. I said I was going to get other quotes and started to do that. Carlos called back and said they'd come down 30%. I did that but wonder why it was so high to begin with. $450 for 1 1/2 hours of labor and a highly escalated price for the part. More

by debhillcoach Verified Customer Verified Customer

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Carlos is very knowledgeable. He explained and fixed the problem as promised in two days. He explained and fixed the problem as promised in two days. More

by Veronika Verified Customer Verified Customer

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Service is primary in choosing a dealership. My experience has been positive thanks to Carlos Munoz. Always professional, knowledgeable, and has always handled my service issues efficiently and My experience has been positive thanks to Carlos Munoz. Always professional, knowledgeable, and has always handled my service issues efficiently and made it as pleasant as possible. And, he's a nice guy! More

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Carlos is very knowledgeable and answered all my questions and concerns very quickly and accurately. questions and concerns very quickly and accurately. More

by maryh8 Verified Customer Verified Customer

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I didn't like the additional charges that no one could explain when I used the Kiosk. I also thought the credit card surcharge was ridiculous. Why does a BMW dealership need to do a surcharge? I feel like explain when I used the Kiosk. I also thought the credit card surcharge was ridiculous. Why does a BMW dealership need to do a surcharge? I feel like the surcharge should have been included in the price. Who carries cash anymore? Everyone is cashless. Cost of doing business IMO. More

by Delchap Verified Customer Verified Customer

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Top service, fast and very helpful. My service advisor is very experienced, very good advice and always takes care of us. My service advisor is very experienced, very good advice and always takes care of us. More

by NERMAYER Verified Customer Verified Customer

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