Carlos Munoz | Page 42

Carlos provides unparalleled professionalism. He never fails to deliver outstanding customer service. His estimates are accurate and transparent. Communication is excellent and timely. He never fails to deliver outstanding customer service. His estimates are accurate and transparent. Communication is excellent and timely. More

by CDEMARTINI Verified Customer Verified Customer

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To be clear, Carlos Munoz is amazing! He always goes out of his way to make sure everything is great. My problem is with the service team. It is too bad Carlos needs to be in the middle o He always goes out of his way to make sure everything is great. My problem is with the service team. It is too bad Carlos needs to be in the middle on this. My car is only 1 year old. I understand the oil filter is in the back of the S58 engine on the G8x models. However they had no care in not making a mess. I know its hard to reach but why are the not using a towel or something to prevent a bunch of oil from dripping on the back of the engine, hoses, clips and on the panel under the car. I had enough oil that I needed to come back to make sure the car was not leaking or the drain plug/filter were on correctly. I drove back down and they said it was just residual oil and they cleaned under the car. I don't know why they would not have done that the first time. It shows a lack of respect. I detail my cars and now I have oil all over the back of the engine in a hard to access area. One would think they would treat all cars better especially a new one that is clearly clean. It is very disappointing as well as annoying I had to come back and spend more hours waiting. A simple oil change should not result in this. More

by chrisdavelaw Verified Customer Verified Customer

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Experienced professionalism and a very informative and pleasant buying experience for a new BMW vehicle pleasant buying experience for a new BMW vehicle More

by CMARTINELLO5 Verified Customer Verified Customer

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I go to this dealership because of the service provided by Carlos Munoz. He is the only one I trust with my car. He is honest, professional and provides exceptional customer service. If Carlos ever leaves by Carlos Munoz. He is the only one I trust with my car. He is honest, professional and provides exceptional customer service. If Carlos ever leaves so do I More

by acb4014 Verified Customer Verified Customer

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Carlos was great! The wait time was almost 3 hours for diagnostics. I feel that my quote to fix the transfer case is very high. The wait time was almost 3 hours for diagnostics. I feel that my quote to fix the transfer case is very high. More

by JENLIKESFROGS Verified Customer Verified Customer

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Carlos is amazing with customer service, enthusiasm, great work ethic, and attention to detail. I have worked with him as service advisor for many years and he always surpasses my expectations. I am v great work ethic, and attention to detail. I have worked with him as service advisor for many years and he always surpasses my expectations. I am very happy with the dealership service department. More

by PACEHOLDINGS Verified Customer Verified Customer

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too expensive for work being done compared to other places would go someplace else to have work done places would go someplace else to have work done More

by MMERCIER1956 Verified Customer Verified Customer

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Carlos Munoz is an excellent service manager. He is always responsive to my needs. With several problems I've had with my 2023 740i, Carlos kept me informed with every detail of the service. T He is always responsive to my needs. With several problems I've had with my 2023 740i, Carlos kept me informed with every detail of the service. The main reason I continue to use BMW of Sarasota is because of the fine service Carlos provides. More

by MJBBHS Verified Customer Verified Customer

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Thank you BMW Sarasota , Thank you Carlos Munoz for being very professional , knowledgeable and helpful …Carlos always make sure give us the best service and always take care our vehicles needs …..Thank you very professional , knowledgeable and helpful …Carlos always make sure give us the best service and always take care our vehicles needs …..Thank you so much More

by ysacc Verified Customer Verified Customer

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Carlos's attention to detail is always appreciated. He knows me well enough to know what to suggest to get the best care for my X2. He is an example of why BMW of Sarasota is such an outstanding deal He knows me well enough to know what to suggest to get the best care for my X2. He is an example of why BMW of Sarasota is such an outstanding dealership. More

by Lisa328i Verified Customer Verified Customer

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