Carlos Munoz
Carlos Munoz at BMW of Sarasota

Carlos Munoz | Page 242

Assistant Service Manager

BMW of Sarasota

5151 Clark Rd
Sarasota, FL 34233

Contact Me
5.0
2,425 Reviews

Dealership Experience

13 yrs, 5 mos

Industry Experience

34 yrs, 4 mos

Languages Spoken

Spanish Spanish

5.0

2,425 Reviews

Write a Review

2425 Reviews of Carlos Munoz

August 09, 2018

Dealership Rating
Employee Rating

Excellent Service Carlos Munzos is always attentive to my concerns, sees that they are addressed in a timely manner, and then explains everything in detail. He deserves More

by hsull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jesus Castillo, Susan Tighe

Aug 10, 2018

BMW of Sarasota responded

Thank you so much for your incredible review, Sara! We appreciate it!

July 18, 2018

Dealership Rating
Employee Rating

My Expierence Carlos has always been exceptional to deal with. He had my wife's car serviced within an hour of my arrival. He is direct, to the point and get's thin More

by kenlipesrq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 19, 2018

BMW of Sarasota responded

Thanks for the wonderful review, Ken!

June 22, 2018

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Employee Rating

Waiting area chairs. This review concerns your waiting area. All your chairs are made for people 6 feet and over! I am barely 5 feet tall and cannot sit in your chairs. Ho More

by Joey14311
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 25, 2018

BMW of Sarasota responded

Joanne, thanks for your feedback. It's important for us to gain perspectives like yours so that we can offer every customer a great experience. We'll be sure to send your comments to management and would always welcome an email with any further thoughts you'd like to share. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

June 20, 2018

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Excellent Service Carlos Munoz is "TOP SELF SERVICE"!! We bought our BMW from this dealership and though there has been a few issues, Carlos has always squared them aw More

by Jason M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 22, 2018

BMW of Sarasota responded

Thanks so much for the wonderful review, Jason!

June 13, 2018

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Employee Rating

Beat expectectations! I will be honest, i was hesitant to look at purchasing a car through a high value dealership. My experience couldn't have been better. I was looking a More

by Stevewojtaszek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Naycolle Wright , Tatiana Bourey, BMW Genious Chris ?

Jun 22, 2018

BMW of Sarasota responded

Steve, we are glad to know Carlos, Naycolle and the team met all of your needs! Thanks for the great review!

May 26, 2018

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Employee Rating

BMW 5 Series Service My experience was that the vehicle service was very quick and efficient. My representative, Carlos Munoz, was very helpful and the waiting room was v More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 30, 2018

BMW of Sarasota responded

Jack, thank you so much for your amazing review!

March 28, 2018

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Employee Rating

Tire issue Tire problem, had vy troublesome slow leak. Carlos provided excellent and efficient service. Tire was replaced and car washed on vy short order. I wi More

by Dieter
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Mar 28, 2018

BMW of Sarasota responded

Thank you very much, Dieter! We are happy to hear that Carlos took great care of you and got you back on the road in no time!

February 20, 2018

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Employee Rating

Great customer service Carlos Munoz exceeded my expectations in service. He was very quick to address my concerns and even quicker to offer a loaner car to ensure that I was More

by Nancy C Boudreaux-Ng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 20, 2018

BMW of Sarasota responded

Nancy, thanks so much for telling us about your great visit! We are glad to see Carlos earned a full five stars from you!

January 27, 2018

Dealership Rating
Employee Rating

Carlos Muno- A+++ Carlos Munoz exceeded our expectations in service. We are new to the area and, despite purchasing our car in another state from another dealer, we wer More

by SATISFIED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 29, 2018

BMW of Sarasota responded

We are happy to hear that Carlos took such great care of you. Thank you for the great review!

January 27, 2018

Dealership Rating
Employee Rating

Top Notch Customer Service-Carlos Munoz Carlos was very knowledgeable and helpful with my BMW issues. He has the expertise and insight to assist in getting my car back to in top notch condi More

by srqbmw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 29, 2018

BMW of Sarasota responded

Thanks so much for the wonderful review!

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