Carlos Munoz | Page 230

Excellent service I took my car to BMW Sarasota and I received a nice and corteus us treatment from the moment that I walked in. Carlos as usual was very helpful and ex I took my car to BMW Sarasota and I received a nice and corteus us treatment from the moment that I walked in. Carlos as usual was very helpful and explained in detail the issues with the car, the services was efficient and on time More

by MPASTORIZO Verified Customer Verified Customer

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Ambiguous So I came to BMW in the summer to have my blower motor wires replaced for the recall. I was told to wait for the letter which I did. Seth gave me an So I came to BMW in the summer to have my blower motor wires replaced for the recall. I was told to wait for the letter which I did. Seth gave me an appt. right away. The brakes were checked, tire inflation & recall done. No charge. THEN Seth tells me oil gaskets are leaking .to the tune of $2700. I deferred. I left cloth under car overnight. NO leaks. I checked oil sensor gauge. NO change. I had my car checked at Encore 2 weeks before BMW & NO problem. Either Seth was lying, mistaken, misinformed or the mechanic is incompetent or all of these. Either way I am reluctant to return to BMW for service. I will continue to be serviced by Encore on 41. I have owned BMW SINCE 2001 and this has never occurred. More

by JOHN Verified Customer Verified Customer

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All one can possibly expect when servicing their vehicle The professionalism and attention shown by service advisor Carlos Munoz was much appreciated. I was impressed with his handling of my service issues, The professionalism and attention shown by service advisor Carlos Munoz was much appreciated. I was impressed with his handling of my service issues, and I will continue to request him for future appointments. He kept me fully informed as to the progress of the work and time expected for it's completion. More

by siestaken Verified Customer Verified Customer

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Service with a smile I had my X3 in for its routine service earlier this week and was delighted with the friendliness of all the people I interacted with. I dropped the c I had my X3 in for its routine service earlier this week and was delighted with the friendliness of all the people I interacted with. I dropped the car off around 4 pm on Monday and requested it be available for pick up before 2 pm the following day. I was informed of the estimated cost via my mobile phone at 8:30 am on Tuesday. I was called to tell me it was ready for pick up around 11. When I arrived at the dealer I had time for a cup of coffee and a cookie before leaving in my vehicle, which had just been washed and vacuumed. More

by alan.ridley Verified Customer Verified Customer

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Service It was a great experience. The staff were considerate. The service quality was excellent. Everybody was courteous and the explanations were detailed. It was a great experience. The staff were considerate. The service quality was excellent. Everybody was courteous and the explanations were detailed. Overall everything was great More

by acharyana75 Verified Customer Verified Customer

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Oil change Excellent professional help, on time and friendly service, enjoyed the lounge area while the staff particularly Carlos keep me fully informed of how t Excellent professional help, on time and friendly service, enjoyed the lounge area while the staff particularly Carlos keep me fully informed of how the service was going and when I could expect my car to be complete. More

by TJACKSON8702 Verified Customer Verified Customer

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Efficient and Professional Our new car was delivered with a minor scratch on the deck lid. BMW has a professional relationship with a company called 2Zero on Clark Road in Saras Our new car was delivered with a minor scratch on the deck lid. BMW has a professional relationship with a company called 2Zero on Clark Road in Sarasota, They picked up the auto completely refinished the trunk lid to new condition and returned it to the dealership in Factory new condition. More

by DAVIDMHELLER Verified Customer Verified Customer

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1998 528i repair Extremely disappointed to get into car after spending almost blue book value for maintenance and the check engine light is on??? Technicians rarely f Extremely disappointed to get into car after spending almost blue book value for maintenance and the check engine light is on??? Technicians rarely finish any repairs in original estimated time. My new seat motor makes noises a new one should not? Carlos Munoz in service is the ultimate professional! More

by SIESTACHAD Verified Customer Verified Customer

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Ever is a pleasure, BMW Prontly resolve maintenance my car , very carefully , fast , very friendly, Carlos is Amazing worker at BMW thank you my BMW ever is a pleasure reco Prontly resolve maintenance my car , very carefully , fast , very friendly, Carlos is Amazing worker at BMW thank you my BMW ever is a pleasure recommend More

by MILKA Verified Customer Verified Customer

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Carlos is always excellent BMW Sarasota has excellent service. They always check my car thoroughly even if I'm in for routine maintenance. Carlos always ttakes the time to educ BMW Sarasota has excellent service. They always check my car thoroughly even if I'm in for routine maintenance. Carlos always ttakes the time to educate me on understanding my cars's needs and is professional and caring. He is top notch. More

by JKALYASIN Verified Customer Verified Customer

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