Carlos Munoz | Page 23

BMW of Sarasota has always been a very pleasant experience. Carlos especially consistently goes above and beyond to assist me. Thanks Carlos! The only Complaint I have is that the Hertz Courtes experience. Carlos especially consistently goes above and beyond to assist me. Thanks Carlos! The only Complaint I have is that the Hertz Courtesy cars are often a little stinky and beat up. The Rav 4 that I got while my service was being completed smelled and was dirty inside. I suppose I am spoiled by my X7. Otherwise, she. I’ve had BMW loaners they have always been in really Great condition but there were none available as I had a recall so I got the Hertz treatment. First world problems. I know. More

by LDJODAT Verified Customer Verified Customer

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The dealer is clean, spacious, with comfy chairs and great AC. Carlos is great service advisor and willing to help at all times. great AC. Carlos is great service advisor and willing to help at all times. More

by bmw_fan Verified Customer Verified Customer

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Carlos is excellent, extremely knowledgeable and professional and a great asset to your team. Thanks again for all your help. professional and a great asset to your team. Thanks again for all your help. More

by GARYOCAL Verified Customer Verified Customer

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I’ve brought my car in twice because the air conditioning does not work sufficiently. They have returned it twice, still not working sufficiently. This leads me to believe the X7’s AC system just doesn’t wor does not work sufficiently. They have returned it twice, still not working sufficiently. This leads me to believe the X7’s AC system just doesn’t work properly or they don’t want to replace an expensive part and are kicking the can down the road until the warranty expires. The second time it was returned with a dent in the door that fortunately I noticed immediately. My advisor looked at the intake video and acknowledged the damage and offered a repair which I appreciate. I truly hate to leave a bad review but I am extremely disappointed. I’ve owned BMW’s in the past and have been extremely impressed until now. At this point I believe that the quality of BMW vehicles is not what it used to be and I need to move on from the brand. More

by nick Verified Customer Verified Customer

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I was kept well informed of the status of my repairs. I wa holy with the overall result. I wa holy with the overall result. More

by GERRY.PEARCE Verified Customer Verified Customer

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Carlos Munoz is a very knowledgeable service advisor and kept me informed throughout the repair process. The dealership also uses recorded videos to show exactly what the service technician found and what kept me informed throughout the repair process. The dealership also uses recorded videos to show exactly what the service technician found and what the corrective action needs to be. I found that process to be very effective. More

by roberteknapp Verified Customer Verified Customer

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Great service, Quick, professional, Easy to get in and out, Rental car, or uber available! out, Rental car, or uber available! More

by SILVIA2 Verified Customer Verified Customer

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Carlos always makes sure my car is well taken care of when I take it in for service. Carlos is the best! when I take it in for service. Carlos is the best! More

by RAECHELANN14 Verified Customer Verified Customer

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Carlos was very cordial and professional. Not only he took care of all the issues with my vehicle, but also followed with me with any concerns. Thank you! Not only he took care of all the issues with my vehicle, but also followed with me with any concerns. Thank you! More

by FALLAYE.DIALLO Verified Customer Verified Customer

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Exceptional service from Carols and the team at BMW Sarasota. Always takes care of me and my Bimmer. Sarasota. Always takes care of me and my Bimmer. More

by DOCPAINRELIEF Verified Customer Verified Customer

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