Carlos Espinal Diaz | Page 2

I contacted this dealership to see a used Venza. They responded within minutes with a robo email and a real person email as soon as they opened. I am still trying to get to the dealership (150mi) to They responded within minutes with a robo email and a real person email as soon as they opened. I am still trying to get to the dealership (150mi) to view and drive the car. More

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The staff was great to work with. They were knowledgeable, well informed, patient and not high pressure. I would highly recommend this dealership They were knowledgeable, well informed, patient and not high pressure. I would highly recommend this dealership More

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Carlos Diaz was a fantastic salesman to work with. He was helpful with our request and wasn’t pushy. All the staff at Fred Anderson were helpful. He was helpful with our request and wasn’t pushy. All the staff at Fred Anderson were helpful. More

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The delivery date of our Tacoma truck purchase kept being postponed (4 times). The first time, we took a day off to plan for a pick it and found out the day before it's not there yet. After that, each time postponed (4 times). The first time, we took a day off to plan for a pick it and found out the day before it's not there yet. After that, each time they told us about delivery date, we had to call a day before and again the truck is not there yet. For that reason, my husband gave them a bad survey. After nearly 5 months, the truck finally came and on the day we came to pick it up, the sales manager told us that he doesn't want to sell us the truck because we gave them a bad survey. I asked about our $1000 deposit, he said it will be issued the following Monday; we waited for 2 weeks so we called to follow up with the refund of our deposit but no replies up until I called the customer relation dept and they confirmed I will be receiving a "check" by mail; after 3 weeks, it finally came in the form of credit back on my credit card. I really think the sales manager held our deposit because of the bad survey. It only shows me he's a coward. What's a purpose of a customer survey? You would think it is for improvement right! Don't trust what they're saying "We love to hear what our customers are saying" while they can't even take a bad survey - not to mention the manager raised $500 on the contracted price agreement and we went with it because we needed the vehicle. The sales manager is a coward. Fred Anderson is a waste of our time. More

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We looked for 6 plus months for the car our daughter wanted. Jody Fleming at Fred Anderson Toyota secured the exact car we wanted. The car buying experience here was first rate. From the sales people, J wanted. Jody Fleming at Fred Anderson Toyota secured the exact car we wanted. The car buying experience here was first rate. From the sales people, Jody and Carlos, to the financing guy (Toby) our experience was optimal. This is our first Toyota purchase and hopefully will not be our last. More

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She is very good person. I think it is the best sales person. I’m going to give him five stars she is very gentleman. I think it is the best sales person. I’m going to give him five stars she is very gentleman. More

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Carlos has great customer service, he is very professional and made the process easy. I am happy with everything. professional and made the process easy. I am happy with everything. More

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Writing another review as they finally got their profiles here. Thanks you guys so much again for helping buy my new Tacoma after what transpired between me and the other guy (I’m already sick of mentioning here. Thanks you guys so much again for helping buy my new Tacoma after what transpired between me and the other guy (I’m already sick of mentioning his name. Anyone scrolling can easily find my last review) Y’all definitely restored my faith in humanity. More

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Great buying experience, salesman Carlos Espinal Diaz was personable, efficient & responsive! He let me know when my preferred model was due at the dealership & got me into a test drive the same evening it a personable, efficient & responsive! He let me know when my preferred model was due at the dealership & got me into a test drive the same evening it arrived, and stayed late to make the sale & see that I was all set with financing. He answered every question I had and met all my needs with the goal of making me a satisfied new car owner! Carlos walked me down to service, and made sure the mats I wanted were available & even installed them, he set up my Android Auto, and sat with me showing me all the features of the vehicle, making sure I was comfortable with driving my new car. More

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Friendly is expected. Open communications about the delay in shipment is appreciated. All this without making me feel pushed into a purchase! Open communications about the delay in shipment is appreciated. All this without making me feel pushed into a purchase! More

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