Carlos De La Luz
Carlos De La Luz at Universal Mitsubishi

Carlos De La Luz | Page 6

Sales Manager

Universal Mitsubishi

5015 Van Nuys Blvd
Sherman Oaks, CA 91403

4.3
87 Reviews
4.3

87 Reviews

Write a Review

87 Reviews of Carlos De La Luz

November 21, 2023

Dealership Rating
Employee Rating

All the staff are so nice, professional and friendly. I have been there for almost a week and every time I get in, I was welcomed and everybody did their best to help me. Bobby was great and professional More

by Pouria Hamdan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

November 20, 2023

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Carlos yelled at me as a new customer when i was telling him that you overcharged me! terrible experience... we are reporting him to the mitsubishi headquarter also the owner of the dealership sam ershadi More

by Mehdi
Sales Price Transparency
Finance Experience
Recommend Dealer
No

November 18, 2023

Dealership Rating
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What a smooth and professional experience from start to finish!! Special thanks to Tiki, Saul, Carlos and Bobby…they all exemplify Excellent Service and I appreciated all of them very much during my purcha More

by GINAESTRADA717
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bobby Gharibian, Saul Turcios , Tiki

October 01, 2023

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The staff and our dealer was very resourceful, friendly, helpful, honest, energetic, kind and easy to communicate with. Dealership is very clean and modern with their technology. The car is beautiful and lo More

by vrejtolmajian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zakk Kim, Bobby Gharibian, Saul Turcios, JC Gonzalez , Patrick Carroll, Stephanie Viteri, Nick Zohrabi

September 11, 2023

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Employee Rating

The process was easy and low stress. Communication on line, over the phone and in person was pleasent. I would recommend this dealership to friends and family. More

by lupemdavis
Recommend Dealer
Yes

Other Employees Tagged: JC Gonzalez

September 06, 2023

Dealership Rating
Employee Rating

Everyone at the dealership was very friendly and pleasant to interact with, especially Ivan and Tiki who were wonderful to work with. Really smooth experience from start to finish without feeling pressured! More

by damjan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ivan - 5 stars!

August 31, 2023

Dealership Rating
Employee Rating

Carlos, Tiki, and Zakk were great! The entire team worked together and played their part in my new car purchase. I was very pleased with their deal, trade-in, and care of my new car! More

by Keith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tiki N, Zakk Kim

Sep 06, 2023

Universal Mitsubishi responded

Hello Keith, I...we appreciate you taking the time to share your experience. On behalf of Tiki, Zakk, myself and our entire staff.... Thank you, enjoy your Outlander for many years to come. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 25, 2023

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Employee Rating

I was happy until I received a letter telling me my credit was rejected! I had paid CASH for my car. The manager seemed to feel the letter was not a big deal. To ME, it was a big deal! How can you pay More

by Deleneortega64
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Saul Turcios

Sep 03, 2023

Universal Mitsubishi responded

My deepest apology, know there was no ill intent and we accept all responsibility for any miss communication. Injoy your lovely car, but more importantly, again our apologies. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 12, 2023

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Employee Rating

They were courteous, attentive, caring and forthright about everything that they promised and delivered on everything. More

by Adell_jeremy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tiki N

Aug 26, 2023

Universal Mitsubishi responded

Thank you so much for taking the time to share your experience and kind words. Enjoy your PHEV for the next few years and look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

August 01, 2023

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Employee Rating

Excellent customer service. The team seem very knowledgeable. They assisted to our needs and helped us get the best possible deal. More

by cesar40335
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tiki N , Ivan

Aug 08, 2023

Universal Mitsubishi responded

Hola Cesar, we appreciate you and your family choosing Universal Mitsubishi. I hope (know) you're enjoying your Outlander. We look forward to your next visit. Stay safe, Carlos De La Luz General Sales Manager carlos@universalmitsubishi.com

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