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Carlos De La Luz
Carlos De La Luz | Page 5
Sales Manager
Universal Mitsubishi
5015 Van Nuys Blvd
Sherman Oaks, CA 91403
50 Reviews
50 Reviews
Write a Review50 Reviews of Carlos De La Luz
September 03, 2021
Was interested in their Aston Martin DB9. They delayed the whole process from the get go. I asked for a PPI. They asked if I would pay for it and I said yes. Then they didn't want me to drive the car for the whole process from the get go. I asked for a PPI. They asked if I would pay for it and I said yes. Then they didn't want me to drive the car for 45 miles for the PPI (saying it would add too many miles on it). 90 mile roundtrip on a car that has 20,000 plus miles on it wouldn't make a dent in the price. Once I said that, they said we can't do that for insurance reasons. So they wanted me to the tow the car for the PPI. Called Carlos to talk to him, but he never called back. Complete waste of time. If you want to buy an expensive car like an Aston Martin, this is not the outfit for you. Assuming Carlos De La Luz below is the same Carlos I was asked to call. More
by ExoticCarGuy
Helpful 
May 18, 2021
The people in universal mitsubishi are very good and very accomodating. They are really trying to help me in all of my problems abd questions. I really recommend them. accomodating. They are really trying to help me in all of my problems abd questions. I really recommend them. More
by Don
Verified CustomerOther Employees Tagged: Paul Tokatlyan
November 17, 2020
There were very helpful and nice I liked that it was very fast Usually sit in there for hours signing papers not this timeStood there about a hour in total took the truck for a ride came back sign papers and fast Usually sit in there for hours signing papers not this timeStood there about a hour in total took the truck for a ride came back sign papers and we were out More
by Phyllis.espinoza11
Other Employees Tagged: Zakk Kim, Bobby Gharibian, Saul Turcios , JC Gonzalez , Patrick Carroll, Stephanie Viteri, Nick Zohrabi
September 17, 2020
all members of the dealer are a team and made me part of there family. gave me the best deal. Thank you everyone your all the best there family. gave me the best deal. Thank you everyone your all the best More
by wllmmorrison2018
Other Employees Tagged: Tiki N, Paul Tokatlyan, Zakk Kim, Bobby Gharibian, Saul Turcios , JC Gonzalez , Patrick Carroll, Stephanie Viteri, Nick Zohrabi
July 10, 2020
Hi my name is Luis Rosales I went to the Mitsubishi dealer to fix my outlander and I really happy the way mr, Paul explains me what the car need and fear wit the price, I really hi recommend Mitsubi dealer to fix my outlander and I really happy the way mr, Paul explains me what the car need and fear wit the price, I really hi recommend Mitsubishi dealer to fix the car. Thanks. Mr. Paul. More
by rluis19@ymail.com
Other Employees Tagged: Paul Tokatlyan, Bobby Gharibian , Patrick Carroll
May 30, 2020
Loved working with Carlos. Made life easy. I am now adding words to make sure there are a full twenty five. I might have my neice get a car there in the next month or two adding words to make sure there are a full twenty five. I might have my neice get a car there in the next month or two More
by thirdrockbs
Other Employees Tagged: JC Gonzalez
May 23, 2020
Carlos was a true professional, warm and inviting. I will absolutely recommend him and this dealership to friends and family. I look forward to my new Mitsubishi absolutely recommend him and this dealership to friends and family. I look forward to my new Mitsubishi More
by flygirldeb
April 22, 2020
Excellent customer service staff is always engaging and friendly. Service and sales are amazing. Service always gets me in and out in a timely manner friendly. Service and sales are amazing. Service always gets me in and out in a timely manner More
by LUISBALFREA
Other Employees Tagged: Tiki N, Paul Tokatlyan, Junior Avila, Zakk Kim, Bobby Gharibian, JC Gonzalez, Armen Yagubyan , Patrick Carroll
October 04, 2018
Universal Mitsubishi Service Department is amazing, I mean Paul and Armen, but Carlos in Sales department is awful and has attitude with customers. mean Paul and Armen, but Carlos in Sales department is awful and has attitude with customers. More
by ED KH PHOTO
Other Employees Tagged: Tiki N, Paul Tokatlyan, Junior Avila, Bobby Gharibian, Armen Yagubyan
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