"Purchased a new Kia Soul. "
Purchased a new Kia Soul from this dealership approximately two weeks ago.
While the original sales rep I dealt with Callum seemed honest and genuine the “Senior Sales Rep” Nav was absolutely awful to deal with.
When it came down to discussing the price of the vehicle I ended up feeling bad for Callum as every time I had a question in regards to the numbers or to negotiate the price he had to keep going back to Nav (who was standing about 7ft behind me standing at a desk with no other customers in sight) for approval. I would think with a management title it wouldn’t be too much to ask for you to wake the 7ft over to where I was seated to speak with my directly. That is easily one of the most unprofessional things I’ve ever witnessed.
By the time he did finally decide to walk over and speak with me I was ready to walk out. In speaking with him I felt like I was being spoken to like a child, told multiple times that I didn’t understand what he was saying. I had enough of being spoken down to, and told I didn’t understand things. I requested the keys to my car in order to leave. It wasn’t until I requested them that Nav had finally stated he thought it was best not to speak with me anymore and requested I speak to the GM.
While I was able to workout the deal I wanted afterwards it should’ve never been this difficult. If you work in sales you should not be speaking down to anyone or telling them that they don’t understand the situation when I clearly did.
The only reason I will ever return to this dealership in general is because of the service technician Marcus Wong who has always been nice, respectful, and extremely helpful with my previous dealings.
I would not recommend the sales department at this dealership and I would not deal with them in the future for any vehicles.
"Most responsive service ever."
Frank (manager) and Callum (sales) were great. They were very accommodating to my concerns.
Frank was clear and concise with pricing and gave me a great price. Callum went to great lengths to make sure that the delivery of my car was complete and detailed. Followed up a few days later and continued the great service. Thank you to both and the team that worked so tirelessly to support each of them.