Bucky Bethancourt | Page 2

5 Star Service Every Time My husband and I were incredibly lucky to have Courtesy Volvo open their doors right around the time we had narrowed down our search for the perfect f My husband and I were incredibly lucky to have Courtesy Volvo open their doors right around the time we had narrowed down our search for the perfect family vehicle - the Volvo XC90. The entire transaction with Ed Himes and Jeremy Sarnataro was an easy, no pressure experience. We were introduced to the service manager Armand Slason and our service advisor Jud White who were both incredibly knowledgable and had several years in the industry. Bucky Bethancourt in parts helped me order the Volvo booster seat that fit my daughters weight and it arrived the very next day! Jud has been available to answer questions I have had from time to time with my vehicle. When I ended up with a cracked windshield within the first few months of ownership, Jud and Armand arranged a windshield replacement for me and even set me up with a courtesy vehicle because my windshield had to be ordered and it was a weekend (cracks spread quickly in the AZ heat and as a realtor I practically live in my vehicle!). They took care of everything and were great about communication throughout. Before I knew it, it was time for my first oil change (10,000mi for Volvo's). I brought my vehicle in, received the warm welcome the service department always has and they had me in and out in no time at all! Fast forward to yesterday... I was driving on the freeway when a truck lost a bucket of paint, which splattered the entire side of my car. My first thought was "I have to call Jud to see what I should do!" He said to bring it in and they would take a look. Next thing I knew, my car was back to sparkling new and Ed had even filled my gas tank up! I cannot thank the Courtesy Volvo service department enough for all that they do (and maybe for saving me from a panic attack yesterday). From sales to service, you are not just a commission check at this dealership. They truly care about forging relationships and keeping people Volvo owners for life! I won't ever purchase a vehicle anywhere else and wouldn't think twice about bringing my vehicle elsewhere for service! I could not be anymore happy with my experience or my vehicle choice! More

Helpful 1

Report | Print

Kevin and Cindy Beck - Volvo S90 Hybrid We had a great experience with Courtesy Volvo. It was easy, helpful, informative and our requests and needs were listened to. Courtesy went out of We had a great experience with Courtesy Volvo. It was easy, helpful, informative and our requests and needs were listened to. Courtesy went out of their way to inspire us to buy a Volvo vs other cars we were looking at such as BMW 740, Mercedes S or E, Genesis, etc. As President of a large Chemical Co I have many friends who are looking for such a car - they love the Volvo S90. I have referred them to talk to Courtesy. More

Helpful 1

Report | Print