Brooke Beaudin | Page 33

Always helpful and try their best to make everything as seamless as possible thank you as always! seamless as possible thank you as always! More

by Mmundo Verified Customer Verified Customer

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Great communication. Timely repair work. Even when I have a problem, I can always count on BMW to fix it Timely repair work. Even when I have a problem, I can always count on BMW to fix it More

by MICHAEL.MOUSTOUKAS Verified Customer Verified Customer

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Everything was handled professionally. The car is performing much better since the repair were completed The car is performing much better since the repair were completed More

by jeff67forbes Verified Customer Verified Customer

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She’s amazing. Straight forward and quick to respond. Always ready to help with my high demands ☺️ Straight forward and quick to respond. Always ready to help with my high demands ☺️ More

by LIDIADESIGNS18 Verified Customer Verified Customer

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Fast, helpful, and in my case, inexpensive. Everyone from the time I arrived, until the time I picked up my car, was polite and super helpful Everyone from the time I arrived, until the time I picked up my car, was polite and super helpful More

by ANDREWLADER Verified Customer Verified Customer

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I interacted with Brooke, JJ from the genius bar and Raj from the parts desk where they provided great friendly and knowledgeable surface.. This was my first visit to the dealership and I was very impressed from the parts desk where they provided great friendly and knowledgeable surface.. This was my first visit to the dealership and I was very impressed. More

by Syrstadm Verified Customer Verified Customer

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Service was done soon after arrival. Service agent was helpful in explaining options and related costs. Service agent was helpful in explaining options and related costs. More

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Brooke Beaudin the service attendant was awesome and very knowledgeable Only good things to say knowledgeable Only good things to say More

by DEAN46 Verified Customer Verified Customer

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Brooke is a pleasure. She recalls every detail and is infinitely patient. Her verbal communication skills are outstanding and her written notes are precise yet friendly. She recalls every detail and is infinitely patient. Her verbal communication skills are outstanding and her written notes are precise yet friendly. The amenities are adequate and remain well stocked throughout the day. The seating could provide more privacy as the waiting time often last hours (understandably) and some conversations that occur during that time require silence and acoustical privacy. One suggestion would be to install small phone booths as is often available in tech offices. May I recommend keeping the closed captions on the TV instead of an inaudibly low volume setting. Also, the coffee machine is not state of the art. You are BMW; give that area a small upgrade. Everyone, to a person, is pleasant and as accommodating as one could hope. However, there has been a very slight shift (truly slight) favoring efficiency over warmth—a small point based on my sole recent experience observing personnel with whom I did not interact. It could be incorrect. Lastly, I returned later in the day to retrieve my car. There was a slightly more relaxed, perhaps even casual, atmosphere inside the dealership, which is understandable. However, you may want to support maintaining a more standard business protocol during any hours when customers might be present. Again, everyone with whom I dealt maintained a remarkably pleasant and professional demeanor with every interaction. More

by mvrnycdr Verified Customer Verified Customer

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Dealership was on time and price was as quoted dealership offerd a uber ride home or complamentery vehicule experience was good offerd a uber ride home or complamentery vehicule experience was good More

by gallent31 Verified Customer Verified Customer

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