Bridgette Holliday

I purchased a low mileage 2024 BMW M4 Competition from BMW of Silver Spring as what was represented to me as an “executive driven” vehicle, and I was told I would be the first actual owner of the car. Wha BMW of Silver Spring as what was represented to me as an “executive driven” vehicle, and I was told I would be the first actual owner of the car. What I did not expect was to spend months dealing with issues, unanswered questions, and discovering information that should have been clearly disclosed from the beginning. After taking delivery, I began noticing serious paint quality problems and signs that the vehicle may have had a much harder life than what was represented. During inspection, I found remnants of what appeared to be an “M Performance Driving School” decal on the rear of the car, raising major concerns that this vehicle may have previously been used as a BMW USA fleet/demo vehicle rather than simply an executive-driven car. What makes this even more frustrating is that despite being a prior BMW USA vehicle, the condition and maintenance history of the car did not reflect the level of care you would expect from a manufacturer-owned vehicle. The paint condition was unacceptable for a nearly new M car, I’ve dealt with PPF-related damage concerns, cosmetic issues, and overall signs of wear that simply should not exist on a vehicle represented the way this one was. As the first titled owner, I expected transparency and honesty regarding the vehicle’s prior use and condition. Instead, getting straight answers about the history of the car has been incredibly difficult. For a dealership carrying the BMW name, this experience has seriously damaged my trust in both the dealership and the brand experience surrounding BMW USA vehicles. The M4 itself is an amazing platform, but this purchase experience has been one of the most frustrating vehicle ownership experiences I’ve had. I strongly recommend that anyone considering an “executive driven” or prior BMW USA vehicle from this dealership request complete documentation of prior use, maintenance history, and cosmetic condition before signing anything. More

Report | Print

Allen is an amazing individual. Great service and goes above and beyond. Allen made my buying experience memorable and look forward to working with him again in the future Great service and goes above and beyond. Allen made my buying experience memorable and look forward to working with him again in the future More

Report | Print

Desirea was amazing in explaining the different series of BMW to make sure what I wanted matched the vehicle type. I never felt pressured or rushed during the process. I ended up building my BWW x3 and could BMW to make sure what I wanted matched the vehicle type. I never felt pressured or rushed during the process. I ended up building my BWW x3 and couldn't be happier. All aspects of the process were transparent. Desirea created a friendly and honest environment that will make me go back to this location for future purchases. More

Report | Print

I am very happy with my experience with Ron Askew, my sales representative, Allen the manager and Bridget, the financial officer at BMW of Silver Spring. Ron was exceptional with superb customer servi sales representative, Allen the manager and Bridget, the financial officer at BMW of Silver Spring. Ron was exceptional with superb customer service and the perfect attitude. He approached the process with patience, insight, transparency, professionalism and a genuine desire to ensure I had the best experience. He was very knowledgeable. We test drove the car together and he took his time to explain to me and show me all the features of the car. He answered all my questions with precision and clarity. That level of attentiveness is rare. Simply put, Ron was a joy to interact with and he made the process seamless. I also interacted with Allen and Bridget, and they reinforced that experience I had with Ron, making what is often a stressful process feel composed and well-guided. All three of them understood that buying a car is not just a transaction, it is an important decision. And they handled that responsibility with care.. Allen even gave me a gift of a BMW mug and face cap way before I closed the deal. Thank you all so much for making this experience a favorable one. Ron, I doff my hat to you. THANK YOU! More

Report | Print

We had a great experience with BMW Silver Spring. Much of our appreciation goes to Amit who provided us with any information we needed, explained how the new car features work. He is very knowledgeab Much of our appreciation goes to Amit who provided us with any information we needed, explained how the new car features work. He is very knowledgeable in these cars and not pushy. More

Report | Print

The dealer was well prepared for my pickup. They walked me through all the car features and very efficiently took care of all paperwork. They walked me through all the car features and very efficiently took care of all paperwork. More

Report | Print

Very thorough leasing process. The team did a great job of getting me familiar with the car, efficiently walking through paper work. The team did a great job of getting me familiar with the car, efficiently walking through paper work. More

Report | Print

Desirae and her entire team are fantastic. This is our 5th BMW and by far the most streamlined process. Lots of car options and we never felt rushed through making a choice. Thank you to the This is our 5th BMW and by far the most streamlined process. Lots of car options and we never felt rushed through making a choice. Thank you to the entire team and we will see you soon. More

Report | Print

Great Service. Lovely buying experience. Ron and the entire team took really good care of me!!! Highly recommend!! Lovely buying experience. Ron and the entire team took really good care of me!!! Highly recommend!! More

Report | Print

After going to two different BMW dealerships I was pleasantly surprised how nice and willing to work with me on finding the car and the pricing that I was comfortable with. I was also very impressed pleasantly surprised how nice and willing to work with me on finding the car and the pricing that I was comfortable with. I was also very impressed with their follow-up a few days later checking on me and offering to be available with further questions. More

Report | Print