Allen Ganji

I purchased a low mileage 2024 BMW M4 Competition from BMW of Silver Spring as what was represented to me as an “executive driven” vehicle, and I was told I would be the first actual owner of the car. Wha BMW of Silver Spring as what was represented to me as an “executive driven” vehicle, and I was told I would be the first actual owner of the car. What I did not expect was to spend months dealing with issues, unanswered questions, and discovering information that should have been clearly disclosed from the beginning. After taking delivery, I began noticing serious paint quality problems and signs that the vehicle may have had a much harder life than what was represented. During inspection, I found remnants of what appeared to be an “M Performance Driving School” decal on the rear of the car, raising major concerns that this vehicle may have previously been used as a BMW USA fleet/demo vehicle rather than simply an executive-driven car. What makes this even more frustrating is that despite being a prior BMW USA vehicle, the condition and maintenance history of the car did not reflect the level of care you would expect from a manufacturer-owned vehicle. The paint condition was unacceptable for a nearly new M car, I’ve dealt with PPF-related damage concerns, cosmetic issues, and overall signs of wear that simply should not exist on a vehicle represented the way this one was. As the first titled owner, I expected transparency and honesty regarding the vehicle’s prior use and condition. Instead, getting straight answers about the history of the car has been incredibly difficult. For a dealership carrying the BMW name, this experience has seriously damaged my trust in both the dealership and the brand experience surrounding BMW USA vehicles. The M4 itself is an amazing platform, but this purchase experience has been one of the most frustrating vehicle ownership experiences I’ve had. I strongly recommend that anyone considering an “executive driven” or prior BMW USA vehicle from this dealership request complete documentation of prior use, maintenance history, and cosmetic condition before signing anything. More

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Allen is an amazing individual. Great service and goes above and beyond. Allen made my buying experience memorable and look forward to working with him again in the future Great service and goes above and beyond. Allen made my buying experience memorable and look forward to working with him again in the future More

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They have a good collection of cars and the staff are really knowledgeable and will help you to get the best deal too ! really knowledgeable and will help you to get the best deal too ! More

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I am very happy with my experience with Ron Askew, my sales representative, Allen the manager and Bridget, the financial officer at BMW of Silver Spring. Ron was exceptional with superb customer servi sales representative, Allen the manager and Bridget, the financial officer at BMW of Silver Spring. Ron was exceptional with superb customer service and the perfect attitude. He approached the process with patience, insight, transparency, professionalism and a genuine desire to ensure I had the best experience. He was very knowledgeable. We test drove the car together and he took his time to explain to me and show me all the features of the car. He answered all my questions with precision and clarity. That level of attentiveness is rare. Simply put, Ron was a joy to interact with and he made the process seamless. I also interacted with Allen and Bridget, and they reinforced that experience I had with Ron, making what is often a stressful process feel composed and well-guided. All three of them understood that buying a car is not just a transaction, it is an important decision. And they handled that responsibility with care.. Allen even gave me a gift of a BMW mug and face cap way before I closed the deal. Thank you all so much for making this experience a favorable one. Ron, I doff my hat to you. THANK YOU! More

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Our first visit to a BMW dealership couldn’t have gone better. David Davila was exceptional from start to finish…professional, kind, and incredibly knowledgeable. He walked us through every option wit better. David Davila was exceptional from start to finish…professional, kind, and incredibly knowledgeable. He walked us through every option without any pressure, made the test drive feel effortless, and explained the features in a way that truly showcased the car. After we purchased, David went above and beyond. He helped us customize the vehicle, set up the BMW app, and made sure we left confident and excited. Top‑notch service all around. We’re genuinely grateful for the experience. More

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Desirea made the transaction very smooth and I feel as though I was treated as a valued customer. though I was treated as a valued customer. More

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I recently purchased a new BMW X7 M60 from Silver Spring BMW, and I can’t say enough good things about Desirea Jackson, my salesperson. From the moment I walked into the showroom, Desirea made me feel welco BMW, and I can’t say enough good things about Desirea Jackson, my salesperson. From the moment I walked into the showroom, Desirea made me feel welcome and never pressured me into buying. She took the time to understand what features mattered most to me. More

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From the initial inquiry to the final purchase, Desirea and Allen made the entire experience easy, comfortable, and completely transparent. and Allen made the entire experience easy, comfortable, and completely transparent. More

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I liked that the dealership did not push financing options early on in our conversation. They also helped me pair my devices with my vehicle. options early on in our conversation. They also helped me pair my devices with my vehicle. More

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Completely satisfied! Edwin at BMW of Silver Spring provided an outstanding experience from start to finish. He was professional, knowledgeable, and genuinely took the tim Edwin at BMW of Silver Spring provided an outstanding experience from start to finish. He was professional, knowledgeable, and genuinely took the time to make sure everything went smoothly. There was no pressure, just clear communication and great customer service throughout the entire process. I truly felt taken care of and confident in my decision. If you’re looking for someone who’s honest, responsive, and easy to work with, I highly recommend Edwin. Thanks again for a great experience! More

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