Brian Jensen
Brian Jensen at Southlake Nissan

Brian Jensen

Service Advisor

Southlake Nissan

4201 E Lincoln Hwy
Merrillville, IN 46410

Contact Me
4.8
100 Reviews

Golf, Japanese car enthusiast, video games, cat ben, i drive a 350z,

Dealership Experience

21 yrs, 10 mos

Industry Experience

21 yrs, 10 mos

4.8

100 Reviews

Write a Review

100 Reviews of Brian Jensen

June 19, 2025

Dealership Rating
Employee Rating

nice people always get in. Appointments are always available. wait time could be faster alwasy seems to ake 1 1/2 to 2 hours. More

by amyjb40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2025

Southlake Nissan responded

Thank you for your feedback! We're glad to hear you appreciate our friendly team and appointment availability. We understand your concern about the wait time and will continue working to improve our service speed while maintaining quality care for your vehicle. We appreciate your patience and continued support!

June 17, 2025

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Employee Rating

For one they will honor what they say most of the time what they tells you is the problem that's what it is mostlyI had to get my transmission replaced and they put it in with no problem everything Ryan s More

by frimogene6
Recommend Dealer
Yes

Other Employees Tagged: Brian Jensen

Jun 17, 2025

Southlake Nissan responded

Thank you for sharing your experience! It’s great to hear that Ryan and the team stood by their word and took care of your transmission and other issues without any hassle. Keeping up with your service really makes a difference, and it sounds like they’ve been reliable and supportive throughout. We appreciate your trust and are glad you’re satisfied with the service you received!

June 16, 2025

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Very courtesy young man do with their old job always asking me though I want a car wash I give them 10 More

by Valurie
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jun 17, 2025

Southlake Nissan responded

Thank you for your kind words! We’re glad to hear our team was courteous and attentive throughout your visit. We appreciate the 10-star rating! If you ever need anything else, just let us know.

June 13, 2025

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I would highly recommend the Nissan Service Department for your vehicle service needs. I have been a loyal customer for over 30 years. I applaud the service advisors and techs. You get a friendly greet More

by mistyblue92
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Barrett, Carlos Maldonado , Ryan Rabatine and Juan Martinez

Jun 17, 2025

Southlake Nissan responded

Thank you so much for your loyalty and kind words! We’re proud to have served you for over 30 years and thrilled to hear you appreciate our friendly service advisors, skilled techs, and the updates and deals we provide. Your recommendation means a lot to us!

June 02, 2025

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Super duper, fantabulous, mega-exhilirating, beyond phenomenally great not to mention astonishingly stunning and staggering! More

by petembc134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2025

Southlake Nissan responded

Wow — now that’s a review! 🎉 We’re absolutely thrilled to hear your experience was off-the-charts amazing. Thank you for bringing the energy and positivity — you just made our whole day!

May 30, 2025

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Good work friendly people only thing I would say against them is there garage labor rate is to high my extended warranty would not cover the whole bill and I have one if the best out there so with that said More

by Mickey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2025

Southlake Nissan responded

Thank you for the kind words about our team—we're glad you had a positive experience with our staff. We understand your concerns about the labor rate and truly appreciate the feedback. We're always working to provide the best value and will take your comments into consideration. If there's ever anything we can do to assist in the future, don’t hesitate to reach out.

May 08, 2025

Dealership Rating
Employee Rating

Excellent service and Brian is always awesome. The best nissan service in the region Excellent More

by sheba2540
Recommend Dealer
Yes

Other Employees Tagged: Brian Jensen

May 09, 2025

Southlake Nissan responded

Thank you for the kind words! We're proud to have Brian on our team and thrilled to hear you consider us the best Nissan service in the region. We appreciate your continued support!

May 03, 2025

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Employee Rating

Great service ? ? Brian was very knowledgeable and friendly. He's a great asset to Nissan. And your service department is the best ?? More

by otero435
Recommend Dealer
Yes

Other Employees Tagged: Brian Jensen

May 05, 2025

Southlake Nissan responded

Thank you for the wonderful feedback! We're so glad you had a great experience with Brian and our service department. We truly appreciate your kind words, and we'll be sure to pass them along to Brian and the team. Looking forward to serving you again soon!

May 01, 2025

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Employee Rating

The staff members were very friendly and knowledgeable. They explained things well and were very polite. More

by jcdishno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2025

Southlake Nissan responded

Thank you for sharing your experience! We're thrilled to hear that our team was friendly, knowledgeable, and helpful. We truly appreciate your feedback and look forward to assisting you again in the future!

April 30, 2025

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Employee Rating

Brian at Nissan service is always attentive & great to work with! Fair prices as well! More

by ferasmusleh0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2025

Southlake Nissan responded

Thank you for the kind words! We're so glad to hear that Brian at Nissan Service has been attentive and a pleasure to work with. We appreciate your continued trust in our team and look forward to assisting you again soon!

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