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Brian Everhart

Overview Reviews (131) Inventory (399)

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Brian Everhart

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Brian Everhart | Page 13

Service Manager

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.4

131 Reviews

Overview Reviews (131) Inventory (399)

Industry Experience

21 yrs, 2 mos

4.4

131 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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131 Reviews of Brian Everhart

June 15, 2023

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I had a tire with a nail in it. I called the service department expecting not to be able to get in for a couple days but instead they said I could come right in. I received excellen I called the service department expecting not to be able to get in for a couple days but instead they said I could come right in. I received excellent service! More

by amanda.vogt86

Verified Customer

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Recommend Dealer

Yes

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Jun 16, 2023 -

Robert Brogden Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Robert Brogden Buick GMC Team

June 14, 2023

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When I first checked in the person was by my vehicle and told me to wait inside to get checked in. It took a long time before he came inside to check me in. He didn’t give me anything to sign for the ser told me to wait inside to get checked in. It took a long time before he came inside to check me in. He didn’t give me anything to sign for the service they were going to perform. It was supposed to take about 2.5 hours. When I called after 5 hours he said yes they just finished it and I could come pick it up. Then I got a text message saying it was ready. What a coincidence. When I went to pick it up it took a while for him to figure out how to check me out. All the while that he was outside running around there were other people just sitting around not doing anything that could have helped him. Don’t know if I will come back or just go to McCarthy to get my service work. More

by ASANFORD0626

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Recommend Dealer

Other Employees Tagged: James or John was the service tech. The driver who gave me a ride home was terrific. Great conversations. Excellent driver.

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Jun 14, 2023 -

Robert Brogden Buick GMC responded

I am sorry for the issues with your last service. We try to schedule repairs or maintenance for the day. If a vehicle is dropped off and no pickup time is requested, it is finished by the end of the day. We hope to see you here for your next service and if you do leave it with us, just let us know when you would like to pick it up and we will have it ready. Please feel free to contact me with any issues or further questions. Brian Everhart

June 09, 2023

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I have written the service manager and done several reviews and never have been contacted after I was advised I would. Will not be purchasing another vehicle from brogden reviews and never have been contacted after I was advised I would. Will not be purchasing another vehicle from brogden More

by .

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Jun 12, 2023 -

Robert Brogden Buick GMC responded

Thank you for reaching out to us. Unfortunately, since no name is provided here, we cannot confirm your identity to contact you offline. Please private message us with your name so we can try and work together to regain your trust. Sincerely, The Robert Brogden Buick GMC Team

May 21, 2023

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Excellent service! Right on time, kept me updated, cost estimated very close. Will be back when needed! Right on time, kept me updated, cost estimated very close. Will be back when needed! More

by ronafry

Verified Customer

Recommend Dealer

Yes

Helpful 0

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May 22, 2023 -

Robert Brogden Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Robert Brogden Buick GMC Team

May 19, 2023

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Very professional and very efficient and show a caring attitude for customers. Won't take my Buick anywhere else. attitude for customers. Won't take my Buick anywhere else. More

by KINGMARTHA96

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Lori

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May 22, 2023 -

Robert Brogden Buick GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Robert Brogden Buick GMC Team

May 16, 2023

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Your services are getting way too expensive. Will be finding another option for future service needs for our vehicles. Will be finding another option for future service needs for our vehicles. More

by jtccrock4

Verified Customer

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Recommend Dealer

Helpful 0

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May 17, 2023 -

Robert Brogden Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Robert Brogden Buick GMC Team

May 16, 2023

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Employee Rating

The service writer was very polite and helpful. Since the service was scheduled I was in and out quickly. Since the service was scheduled I was in and out quickly. More

by mdempsey3

Verified Customer

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Recommend Dealer

Yes

Helpful 0

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May 17, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

May 13, 2023

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Josh did a great job of getting my truck repaired and back on the road. back on the road. More

by Bblick12

Verified Customer

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Recommend Dealer

Yes

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May 15, 2023 -

Robert Brogden Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Robert Brogden Buick GMC Team

May 13, 2023

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Employee Rating

Randy did a great job getting my service completed and keeping me updated on progress. Correct diagnosis and repair. keeping me updated on progress. Correct diagnosis and repair. More

by widmer4

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Randy

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May 15, 2023 -

Robert Brogden Buick GMC responded

It’s great to know that Randy provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Robert Brogden Buick GMC Team

May 13, 2023

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Employee Rating

Great advice on servicing our car. Great customer service, they did a wonderful job servicing our car as it needed a lot of work, and I thought for the amount of work they did that it Great customer service, they did a wonderful job servicing our car as it needed a lot of work, and I thought for the amount of work they did that it was done in a very timely manner and the cost was worth it. You have to realize we drove our 2005 Pontiac Grand Prix off the lot and it felt like a whole different car! Excellent first car for our son! Thank you Robert Brogden! More

by REEDT2006

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Helpful 0

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May 15, 2023 -

Robert Brogden Buick GMC responded

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