Brian Baker

Worst customer service experience I've had since moving to GA. I had a service contract with Zurich and told that I couldn't use it. Yall made me sit in a waiting room for almost 3 hours and charged me $14 to GA. I had a service contract with Zurich and told that I couldn't use it. Yall made me sit in a waiting room for almost 3 hours and charged me $148.50 for an oil change. Your place is a joke. And the cashier lady? She needs to be fired as well for being rude and disrespectful when asked "what do I need to pay for?" And she responds with "idk, but you had service done, go talk to your Advisor" More

by Jackson Verified Customer Verified Customer

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Did a great job repairing on my Chevy equinox 10/10 I recommen the staff was very friendly and kelp in touch while your vehicle was in the shop recommen the staff was very friendly and kelp in touch while your vehicle was in the shop More

by Theresahairbar Verified Customer Verified Customer

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Dealer needs another electric and hybrid expert;quality of work is good but quicker response would be appreciated. I asked the person who answered the service phone about whether I should drive (1/2 hour) of work is good but quicker response would be appreciated. I asked the person who answered the service phone about whether I should drive (1/2 hour) or have car towed (coolant temperature had been as high as 123); she consulted another employee, and advised me to get a tow. Cost me $150, probably unnecessarily. More

by mry_riddle Verified Customer Verified Customer

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Had to wait a week before they even looked at the truck. They then took another week to fix it. We paid and got in the vehicle and the problem was still there. Service coordinator attitude was garbage. They then took another week to fix it. We paid and got in the vehicle and the problem was still there. Service coordinator attitude was garbage. They acted like it was our fault they didn’t fix it completely the first time. More

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Brian is very quick to response and follow up with any issues or service needs issues or service needs More

by BJones Verified Customer Verified Customer

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The dealership was good but my advisor was the worse experience. I guess he was upset that I didn’t get the work done at that moment and so when I came to get my car, someone tried to get him and let hi experience. I guess he was upset that I didn’t get the work done at that moment and so when I came to get my car, someone tried to get him and let him know I was there, he talked pass me to them, walked pass me twice and looked at me. Not one time did he introduce himself in person or even acknowledge me and he is who I had been texting about my car the entire time. I had not seen him in person because I had dropped my car off at night when they were closed. He was rude. He had no customer service, and what he gave through text message when he thought he would get my money was so different in person. I had all the intentions to bring my car back and have it fixed at Chevy however, I’m grateful I was able to see his true colors and if I do return, I will make sure to state that he will not be my advisor. More

by Ashley B Verified Customer Verified Customer

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Disappointing Not responsive. Left two messages and no one called back. Brought car in three times for the same problem. Charged a diagnostic fee multiple times. Left two messages and no one called back. Brought car in three times for the same problem. Charged a diagnostic fee multiple times. More

by jfligg Verified Customer Verified Customer

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Your service has always been second to none. Every one who works there treated me well. I will always come back Every one who works there treated me well. I will always come back More

by MOORE20008 Verified Customer Verified Customer

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When I arrived the service was very good they took care of me tight way vey attentive to my car . Great service all the representatives were very nice so far my car is ok of me tight way vey attentive to my car . Great service all the representatives were very nice so far my car is ok More

by Martine Verified Customer Verified Customer

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Service was excellent, my service advisor was very helpful and professional. Brian was awesome. I would like to keep him as my advisor if possible. helpful and professional. Brian was awesome. I would like to keep him as my advisor if possible. More

by jodywatson2000 Verified Customer Verified Customer

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