Brent Penn | Page 5

I had the most amazing car buying experience at Northside Lexus today 10/22/22. We spoke with Michael Featherstone Sales Consultant on the phone and communicated by text as well. Michael is so different from Lexus today 10/22/22. We spoke with Michael Featherstone Sales Consultant on the phone and communicated by text as well. Michael is so different from any Car Salesman I have ever met in my 34 years of buying cars. Michael is honest, respectful and very polite. Michael sent us pictures including the window sticker. Northside Lexus has no mark up and they don’t add dealer equipment fees like many dealers are doing. We drove 3.5 hours from Austin to Spring Texas to buy our first Lexus RX 450H from Michael because we trust him. We met with Brent Penn the Finance Manager who was fantastic, honest, friendly. There was no pressure to sell any products. Lastly we met with John Makrakis Delivery specialist/technology dept. He is polite, respectful and friendly. That was the best on-site personal tutorial on our new RX 450H. John was excellent covering everything on the vehicle, all the technology which helped me feel so comfortable with our new RX 450H during my drive back to Austin. John took his time and we were never rushed at all. John answered all our questions. John Makrakis is excellent at familiarizing the customer with the vehicle. What a phenomenal team. To the owner, Michael Featherstone, Brent Penn and John Makrakis are an asset to Northside Lexus. More

by mcismnms Verified Customer Verified Customer

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Outstanding customer service, since the moment you come in to the time you live driving your new car!! in to the time you live driving your new car!! More

by hope_bd@hotmail.com Verified Customer Verified Customer

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Very professional people. I wish they give better prices for trade ins. Love to work with them. I wish they give better prices for trade ins. Love to work with them. More

by Anonymous Verified Customer Verified Customer

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Nathan was amazing to work with. He’s knowledgeable and professional while also being courteous. We enjoyed our experience purchasing this car. He’s knowledgeable and professional while also being courteous. We enjoyed our experience purchasing this car. More

by gclawson Verified Customer Verified Customer

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Extremely customer friendly and would recommend the overall experience as good. The salesman Jesse B. was patient, thorough, knowledgeable and managed the purchase transaction with extreme efficiency. overall experience as good. The salesman Jesse B. was patient, thorough, knowledgeable and managed the purchase transaction with extreme efficiency. The finance manager Brent P. helped us with unlocking or credit freeze and was able to get us a great financing rate. The only negative was the new ES had a scratch in the paint that had to be repaired. The scratch was noticed by the customer while in delivery area and receiving vehicle technical orientation. Recommend for improvement would be for the dealership to fully inspect new vehicles for any defects before presenting to the customer. More

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Always a pleasant atmosphere. Doug and Brent made the buying experience stress free. If you want to enjoy your car buying experience, you need to visit Northside Lexus. Doug and Brent made the buying experience stress free. If you want to enjoy your car buying experience, you need to visit Northside Lexus. More

by derrick.parker Verified Customer Verified Customer

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Everyone who helped us through the whole process were very kind and we appreciate the attention. very kind and we appreciate the attention. More

by cfoo30 Verified Customer Verified Customer

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Our salesman, Randy was courteous and responded to us promptly and did not pressure us into the sale. promptly and did not pressure us into the sale. More

by johnguderyahn Verified Customer Verified Customer

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In the past I have had some less than pleasant experiences when buying cars from dealerships, and so I was a little apprehensive when I went to Northside Lexus after seeing their advertisement for experiences when buying cars from dealerships, and so I was a little apprehensive when I went to Northside Lexus after seeing their advertisement for a particular used SUV I was interested in. To my surprise, the subject vehicle was priced very competitively and I figured it had to be in top notch condition for them to even put it on their lot. The next pleasant experience was the young, but very personable and extremely professional salesman, Jared States. I felt like I was being treated as if I were buying their top-of-the-line new car! There were no attempts to “up-sell” me, nor was there any pressure put on me to “buy today because it may not be here tomorrow” tactics. After having “kicked the the tires” on the vehicle the previous day, I made an appointment with him for my wife to see it and drive it. Upon our arrival, the car had been further detailed (although it really couldn’t be made much cleaner than it already was) and was waiting (and cooled down for us) along with Jared, at the front of the dealership. Due to my past experiences with other dealerships, I was now expecting the low ball trade-in offer. But instead, I was offered more than I anticipated. And the interaction with Brent Penn, the finance manager, was a continuation of the overall pleasant experience. He worked with us to get the payments where we told him we needed to be and for the duration of financing we wanted. We felt very confident that he was working on our behalf to get us the best interest rate available. I will definitely put Northside Lexus at the very top of my list when the time comes for me to purchase another car, whether a top condition used car or one of their trademark Lexus vehicles. More

by jgrimes57 Verified Customer Verified Customer

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Sales people are very friendly and attentive. The showroom is beautiful and comfortable- important because buying a car can take a while. My salesperson went out of his way to ensure every aspect The showroom is beautiful and comfortable- important because buying a car can take a while. My salesperson went out of his way to ensure every aspect of my purchase was squared away before I drove my new-to-me vehicle, including replacing the battery in my key fob. More

by JRowe Verified Customer Verified Customer

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