Brandon Sutton | Page 7

I've purchased many new cars in my lifetime from dealerships and have had some pretty nasty experiences, but not here. As I drove away last night I reflected on how friendly, efficient and easy goin dealerships and have had some pretty nasty experiences, but not here. As I drove away last night I reflected on how friendly, efficient and easy going this group was, and it wasn't just me. As I looked around the showroom at the faces of others shopping for cars, all of them appeared to be having the same joyful experience. Car dealerships have had a rough go of it the past couple of years with COVID, supply shortages, and lack of inventory. As I visited other dealers looking to purchase this car, many chose to take advantage of their customers by charging as much as $10,000 OVER MSRP "because they could" (direct quote). Just because you can doesn't mean you should and Metro understands this well. Expect a fair deal and the best price as they will work with you to get the most out of your trade. Lastly, when I went to finance the vehicle, Ryan and Bob did a great job of getting the best deal. Keep in mind that sometimes the higher APR with a rebate is better than the lowest APR and that's exactly what they found for us, the best deal for US! Closing out the transaction, you can expect no pressure to buy add-ons. Ryan did a fantastic job of explaining the options in a no-pressure manner that allowed me to make a facts-based, logical decision vs. a pressured based one. He stayed late to finish with me and didn't rush me just so that he could get home to his family. It's the little things that make a difference with customers - showing them you care. Other dealers tried to add in more than $5,000 of maintenance options without even asking me if I was interested. This leads to a defensive posture that makes one wonder 'what didn't I catch in this deal' which leads to a bad experience overall. Not here, you can expect honesty, peace and a good deal. It may sound corny, but I NEVER right reviews. It has to be said - Hats off to this group! They've figured out how NOT to make the car sale sleazy. They run a great shop and I encourage anyone reading this to try them out, you'll see the difference right away. My only regret - not finding them sooner!!! More

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Polite and courteous. Willing to help with all my questions and concerns went above and beyond Willing to help with all my questions and concerns went above and beyond More

by LISA.M.DOTZLER Verified Customer Verified Customer

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Brandon was great to deal with. We were not as thrilled finance manager. Thought to much pressure to purchase extended warranties, which we did not do. We were not as thrilled finance manager. Thought to much pressure to purchase extended warranties, which we did not do. More

by NICKMALORNI1 Verified Customer Verified Customer

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Great communication and excellent service. This is the 4th car we’ve purchased from them. Will be back! This is the 4th car we’ve purchased from them. Will be back! More

by Mike Kapis Verified Customer Verified Customer

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Everyone was friendly and helpful at metro Toyota. Salesman was friendly and honest with purchase of truck. Salesman was friendly and honest with purchase of truck. More

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Called about availability of a truck I was interested in. Drove 1.5 hrs and purchased the vehicle without any hassle. All went well. Drove 1.5 hrs and purchased the vehicle without any hassle. All went well. More

by GunAction Verified Customer Verified Customer

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Brandon was available to answer questions and followed up on a timely manner. Great service by the team! on a timely manner. Great service by the team! More

by CHI_S_LEE Verified Customer Verified Customer

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Brandon was very helpful and made my car buying experience great! He was very knowledgeable and took the time to share his knowledge with me. experience great! He was very knowledgeable and took the time to share his knowledge with me. More

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Brandon was very professional. Fantastic people skills. He deserves a raise! We will definitely recommend him and dealership and will call him when we need another vehicle. Fantastic people skills. He deserves a raise! We will definitely recommend him and dealership and will call him when we need another vehicle. More

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Although I had to wait forever for my new car, I had a great experience with Brandon's help. great experience with Brandon's help. More

by MLMOONEY Verified Customer Verified Customer

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