Brandon Lawrence

I bring my Chevy SS sedan here because it's a special car and I only want people working on it who have trained on GM vehicles. I appreciate the service reps that help me. and I only want people working on it who have trained on GM vehicles. I appreciate the service reps that help me. More

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Chris is a professional who cares about his customers and sees that they get the best quality service. He helps ensure that their vehicles are properly maintained. sees that they get the best quality service. He helps ensure that their vehicles are properly maintained. More

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when I dropped the truck off I told them that it had already been looked at by another chevy dealer, but they did not have a medium duty truck lift and the starter cable is loose and causing it to inter already been looked at by another chevy dealer, but they did not have a medium duty truck lift and the starter cable is loose and causing it to intermittently not start. I told him the alignment was off when I picked it up from the upfitter. I get a call about the truck then telling me the ECM is being replaced and I have to wait and it took a week to get the ECM replaced and I asked what about the starter cable 4 more times over the telephone. I told him I'd seen the cable loose with my own eyes. After the final time asking he said the mechanic checked it and it was tight. I leave the dealership turn the truck off the first time and it doesn't start after the ECM was being replaced because apparently the ECM had nothing to do with the problem and they couldn't even take simple instruction about the starter cable being loose already confirmed. when he called me about the ECM he didn't even know that the alignment was off or that there was a complaint about it pulling tothe left. The level of incompetence is absolutely inexcusable, they cost me a week without my truck and replace the ECM probably for no reason. More

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I’m impressed with Jim Norton Chevrolet’s service department. They are timely and diligent! Brandon was great at communicating with me while my car was in the shop. I’d highly recommend both Brandon department. They are timely and diligent! Brandon was great at communicating with me while my car was in the shop. I’d highly recommend both Brandon and Jim Norton Chevrolet! More

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