Brandon Alvarado | Page 21

Here is some correspondence between Angela and I: "Thank you for the video Angela - absolutely exceptional. My concern now is that I brought the truck in for a power steering fluid leak 2 weeks ago, a d you for the video Angela - absolutely exceptional. My concern now is that I brought the truck in for a power steering fluid leak 2 weeks ago, a detail video was provided, which assured me the leak had been identified with recommendations. The initial cost was almost $2k but studs were broken, which Toyota could not replace, leading to a discount. I then had to hunt down stud replacements - spacers are discontinued; this was painful. From my perspective it seems that I spent approximately $1,550.00ish the first time - had the studs not been snapped it would have been closer to $1,900.00, and the problem wasn't remedied. I received a second video with new recommendations and additional $1,800.00 - one TPMS was replaced and the tire pressure relative to the other tires is still low. There was payment for diagnostic, labor and parts the first time. This seems like the work, which I brought the Tundra in for the first time, was not completed. Angela, now I'm being counseled and advised into spending an additional $600 to $1,800.00 dollars to fix the same problem again. It seems as if I'm being charged twice for the same problem/issue. It was not done correctly the first time. Please Angela, help me out here." Angela, you are an exceptional employee, who represents Toyota very professionally. After I sent the aforementioned text I did not know, where I stood with the dealership, but you took care of me. You guys searched for the truth and backed it with facts. In conclusion you saved my family and I hundreds of dollars and resolved the issue. Thank you and God bless you Angela Priester. More

by KENNETHSEMAIL.KM Verified Customer Verified Customer

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Great service and staff. Would recommend Toyota of Tampa bay to everyone.Completely satisfied with service. Would recommend Toyota of Tampa bay to everyone.Completely satisfied with service. More

by ZELJKOGAVRIC Verified Customer Verified Customer

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I was recommended service that my vehicle did not need. This was not the first time. I will start doing my service somewhere else. You guys don't respect customers, you just want to rip off money or push This was not the first time. I will start doing my service somewhere else. You guys don't respect customers, you just want to rip off money or push a new vehicle sale. More

by None Verified Customer Verified Customer

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Muy bien servicio lo recomiendo muy profesional y rápido todo y seguro muy amables todo el personal y capacitados excelente todo y seguro muy amables todo el personal y capacitados excelente More

by edilflorescabrera2016 Verified Customer Verified Customer

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I love this dealership and service center. The Service Department always goes well beyond expectations. Thank you!!!! The Service Department always goes well beyond expectations. Thank you!!!! More

by JACKIEGRIFFIN72 Verified Customer Verified Customer

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Reliable service! Setting appointment was smooth. Knowledgeable staff. Very convenient hours! Follow up was excellent. Setting appointment was smooth. Knowledgeable staff. Very convenient hours! Follow up was excellent. More

by OGRAY Verified Customer Verified Customer

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The customer service was great. I would recommend them to all that need any maintenance on their vehicle. The experience what is to brag about. I would recommend them to all that need any maintenance on their vehicle. The experience what is to brag about. More

by springfieldt275 Verified Customer Verified Customer

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Derrick informed me about a mistake with a belt that was installed in my prior service. He took charge of the issue and was fixed quicker than I expected and without any costs to me. installed in my prior service. He took charge of the issue and was fixed quicker than I expected and without any costs to me. More

by GandalfPR Verified Customer Verified Customer

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Toyota of Tampa Bay provides the best customer service and communications. I highly recommend Toyota of Tampa Bay Service Center and dealership. Thank you for such a rewarding experience. and communications. I highly recommend Toyota of Tampa Bay Service Center and dealership. Thank you for such a rewarding experience. More

by JACKIEGRIFFIN72 Verified Customer Verified Customer

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Great service . Completed in under 1 hour. I was given good advice and information about my car Completed in under 1 hour. I was given good advice and information about my car More

by sudarevic Verified Customer Verified Customer

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