Braelynn Merrell | Page 7

In my experience, Mastrovito Hyundai consistently demonstrates exceptional performance across sales and service operations. Their people-centric approach fosters a sense of community, extending to th demonstrates exceptional performance across sales and service operations. Their people-centric approach fosters a sense of community, extending to their valued clientele. We appreciate their commitment. More

by Jeff Shepard Verified Customer Verified Customer

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Outstanding experience at Mastrovito--they respected me and my time. I'm a cash buyer and got a very fair price on a great car. There was a slight issue with the car about a week after I picked it up, an and my time. I'm a cash buyer and got a very fair price on a great car. There was a slight issue with the car about a week after I picked it up, and they were extraordinarily responsive and professional--they clearly stand by their products, and their reputation matters to them. I will definitely buy from them again. More

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Dealership is a great place to go always welcoming treat you like family very respectful very welcoming. Very comfortable place. People are very nice. Always willing to help out.. you like family very respectful very welcoming. Very comfortable place. People are very nice. Always willing to help out.. More

by mfabbio69 Verified Customer Verified Customer

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As always a great experience at Mastrovito’s. While this time I agreed to the recommended alignment with my tire rotation, in the future I might want to see better evidence of necessity other th While this time I agreed to the recommended alignment with my tire rotation, in the future I might want to see better evidence of necessity other than seeing what the computer AI said on a screen. $160 is $160, and, yes, it’s cheaper than a new tire, the resultant data indicated only a change just on one side; camber in one and caster on the other. As I said, this time I wanted it done, for the tires were brand new when I purchased the car and, to my knowledge, no alignment had been done before. The service was quick and professional in every way. My remarks are more for use in the future by reps with totally unsuspecting customers. Great service, as always. FYI, I stopped at the new detail center afterwards and that should work well and be a good profit center. Just wish you had Collinite wax, a phenomenal Utica product that is, to me, number one in shine and durability. More

by Pwilliams12 Verified Customer Verified Customer

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Unfortunately, I have been having chronic issues with a brand-new vehicle I purchased 5 weeks ago. I have had to speak to managers and explain my situation to them before getting any resolution to my prob brand-new vehicle I purchased 5 weeks ago. I have had to speak to managers and explain my situation to them before getting any resolution to my problems. When I called for an update on my vehicle this past visit, all that was communicated to me is it was "all set." No explanation of what was done or needed to be done. More

by jrabideau0 Verified Customer Verified Customer

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Make your move to Mastrovito Hyundai! They are truly the best! Always a good experience. They are truly the best! Always a good experience. More

by rl1223adk Verified Customer Verified Customer

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As always the service was excellent! Everyone was courteous and every task was completed in a very short time. I’ve always been treated well at Mastrovito by everyone there in every dep Everyone was courteous and every task was completed in a very short time. I’ve always been treated well at Mastrovito by everyone there in every department. More

by Pwilliams12 Verified Customer Verified Customer

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Got me in on time, completed my call quickly and on the road very satisfied in 22 minutes. A real pleasure to get my Tuscon inspected road very satisfied in 22 minutes. A real pleasure to get my Tuscon inspected More

by towns115 Verified Customer Verified Customer

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I walked in on a Saturday because my horn didn’t work. . Since I know that is a hazard, I went to Hyundai and knew I was going to sit and wait.. Bre got me right in and I had to wait an hour.. She was s . Since I know that is a hazard, I went to Hyundai and knew I was going to sit and wait.. Bre got me right in and I had to wait an hour.. She was smiling and tryig to make me happy…. She knew it was my second time in a week and I wasn’t happy.. Even though it’s petty, I’m really over my Tuscan.. Wipers freed up, horn stopped working, tire blow out for no reason.. Just not for me More

by uticaboy23 Verified Customer Verified Customer

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Post-sale service is a critical factor in customer satisfaction, and my recent experience at Mastrovito Hyundai exemplifies this. Luke's exceptional support was instrumental in facilitating the purch satisfaction, and my recent experience at Mastrovito Hyundai exemplifies this. Luke's exceptional support was instrumental in facilitating the purchase and installation of running boards for my 2024 Santa Fe, a decision made spontaneously during a routine oil change. Throughout the installation process, Luke provided timely updates. The comfortable waiting area, equipped with amenities such as coffee and television, further enhanced my experience. The sales team's proactive and unobtrusive approach was also noteworthy, a stark contrast to experiences at other dealerships. The professionalism displayed by Luke, the sales staff, and the service team makes Mastrovito Hyundai the preferred choice for automotive services. Thank you! More

by Jeff Shepard Verified Customer Verified Customer

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