Bobby Rahmani | Page 58

Excellent customer service great person to deal with very happy with the service department and very happy with our vehicle thanks again for your great attitude happy with the service department and very happy with our vehicle thanks again for your great attitude More

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I purchased a 2020 Lexus IS350 in August with 2 miles on it. After a week or so I heard a rattling sound coming from the rear axle which grew louder over time. I brought the vehicle back and I was told th it. After a week or so I heard a rattling sound coming from the rear axle which grew louder over time. I brought the vehicle back and I was told that it was a loose parking brake disc and that the issue had been resolved. To my surprise, two weeks later the rattling sound came back and became very embarrassing as it would rattle going over bumps. I was very disappointed that a brand new Lexus would have this issue and at the fact that an issue that was fixed was not. When I brought the vehicle back to the dealership, they gave me a loaner which was a UX300. I could not believe that they put me in an entry model vehicle and not the same or better vehicle that I have. Well, I was promised that the issue has been resolved again with the rattling sound and I will cross my fingers each day. I have purchased four Lexus vehicles, two from Lexus of North Miami. I am not impressed and will seriously consider the fine luxury car dealership right next to them when my lease is up. The only positive experience I had was the technician that was in charge of my case, he was very professional and apologetic. I have not received no offers of compensation for my time wasted and inconvenience. More

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My experience with Lexus of North Miami has been nothing short of world class. Nina Paul is an exceptionally knowledgeable and professional sales person. She strives to understand your needs, your desires short of world class. Nina Paul is an exceptionally knowledgeable and professional sales person. She strives to understand your needs, your desires, and your means and her resulting recommendations are spot-on. If you are looking for a new (or used) vehicle you must request to see Nina Paul when you visit. You will be treated with a level of respect and integrity uncommon these days. Very highly recommended! More

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Leasing 2020 "Transparency and truthfulness" guided our experience with Mr Shadrin. We were able to lease our beautiful new 2020 ES 350 and drive it home the sa "Transparency and truthfulness" guided our experience with Mr Shadrin. We were able to lease our beautiful new 2020 ES 350 and drive it home the same day! More

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Great service Lexus of North Miami, did the service in my vehicle and they treat me very well and they were very friendly, thank you very much guys Lexus of North Miami, did the service in my vehicle and they treat me very well and they were very friendly, thank you very much guys More

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Excellent service It was a pleasure to visit Lexus of North Miami, Mr Rahmani was excellent, service was made and finished ahead of time, Thank you very much It was a pleasure to visit Lexus of North Miami, Mr Rahmani was excellent, service was made and finished ahead of time, Thank you very much More

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The first service for new car In December we are leased our second Lexus car at North Miami dealerships. Both times our sales person was Jeff Brooks. He is great! This time we hade In December we are leased our second Lexus car at North Miami dealerships. Both times our sales person was Jeff Brooks. He is great! This time we hade the first service. We like this place and staff because staff are always friendly, honest, and professional, and place is peaceful and welcome. More

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Complete service in a very relaxed atmosphere Clean, well organized service center, where waiting is a please ! Quality of the work is good and you receive your car back clean and in a short tine Clean, well organized service center, where waiting is a please ! Quality of the work is good and you receive your car back clean and in a short tine. More

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Excellent service My 2002 Lexus rx300 is due for many repairs now, vsc and engine light were both on in the meantime, this dealership immediately diagnosed all the prob My 2002 Lexus rx300 is due for many repairs now, vsc and engine light were both on in the meantime, this dealership immediately diagnosed all the problems and gave me a loaner car to use. Everything broken is replaced and work very well now. The advisor is very helpful and knowledgeable. I am very satisfied for their service quality. More

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Expire battery Poor excuse given as to why a battery can not be replaced while car is under extended warranty. Purchase a certified used 2015 Lexus IS 250 in Septemb Poor excuse given as to why a battery can not be replaced while car is under extended warranty. Purchase a certified used 2015 Lexus IS 250 in September of 2018 and now the battery has given out. Service representative ssys that only under factory warranty does dealership replace battery not extended. Car batteries only have a life of 2-3 years, so with that being said the battery should have been changed regardless if in running condition or not because it's a headache waiting to happen for the driver. This a setup for the dealership to make money by selling and overcharging for a battery and paying a ridiculous fee for labor More

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