Bobby Howard | Page 11

Randy sure was good. He answered the phone when I made the appointment. He was there to meet me on appointment day. He gave me a text way to stay in touch. As my work w He answered the phone when I made the appointment. He was there to meet me on appointment day. He gave me a text way to stay in touch. As my work was being done.. he apprised me of the things that needing doing on my car. He told me they started the service. He came to me when the service was completed and we completed the financial transaction. This only took about 2 hours which was waht he told me when we started. What a pleasant visit! More

by ELIYESHUA1 Verified Customer Verified Customer

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Bobby was very helpful , courteous, and professional. The repair service was completed in timely manner. The repair service was completed in timely manner. More

by GUPTA_VIVEK Verified Customer Verified Customer

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Bobby is a pleasure to work with. He’s thorough and his follow up is punctual. He’s thorough and his follow up is punctual. More

by so40mi Verified Customer Verified Customer

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Thank you for your help to complete my new Honda’s routine service. Bobby was very professional and super helpful. I highly recommend Honda Avenues and Bobby. routine service. Bobby was very professional and super helpful. I highly recommend Honda Avenues and Bobby. More

by elifgurel Verified Customer Verified Customer

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I chose Bobby as an advisor due to my prior visit for service. He has been a great advisor both times and I will choose him if he is available the next time I’m in for service service. He has been a great advisor both times and I will choose him if he is available the next time I’m in for service More

by k_davis32 Verified Customer Verified Customer

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He explained a lot about how to take care of a newer car and really helped me understand it and really helped me understand it More

by tgroovy Verified Customer Verified Customer

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As an update - when I called today to speak with the Service department, Bobby claimed it was just coincidental and had nothing to do with any of their work over the last two weeks. They offered nothing Service department, Bobby claimed it was just coincidental and had nothing to do with any of their work over the last two weeks. They offered nothing to correct their own mistakes. Completely dishonest and untrustworthy. No one should ever bring their vehicle here for service. Their customer service is equally abysmal. Do not have your vehicles serviced here unless you want to pay thousands of dollars for them to leave your vehicle more broken than when you brought it in. We dropped off van for servicing because AC was not blowing at full strength. Honda said evaporator was clogged and needed to be flushed. However on day after we picked it up, it still sounded clogged and did not blow properly/cool. Ultimately, we took the van back and this time they said a dead mouse clogged the evaporator, which caused water damage underneath the carpet, ruined the blower, and caused the smell. This should have been caught the first time we dropped off the van, but I gave them a second chance. After paying another $2k to fix it properly, we went to pick up the van yesterday and the lift gate would not work. It has only been in Honda’s care for the last fourteen days yet they want another $1344 to fix what they broke. It worked properly when we dropped it off, and the van is less than 5 years old. After 16 days in their service shop over the last month, my van is still not fixed properly. And I am told that the lift gate breaking while in their care is “just a coincidence” because of a sealing issue yet somehow my car hard been in a covered garage for two weeks. Terrible experience. More

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Friendly atmosphere I do not have much more to say 15 words is too long words is too long More

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Amazing job . They are really good on getting all the help you need. Also they shoe me step by step what they are doing. They are really good on getting all the help you need. Also they shoe me step by step what they are doing. More

by casanova.wilfredo Verified Customer Verified Customer

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This was my first service visit since the purchase of my Honda, great service from the start of scheduling my appointment online to end of having my car service. Honda, great service from the start of scheduling my appointment online to end of having my car service. More

by msval8 Verified Customer Verified Customer

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