Bob Osterlof
Bob Osterlof at Liberty Subaru
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Bob Osterlof

Service Manager

Liberty Subaru

55 Kinderkamack Rd
Emerson, NJ 07630

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4.8
176 Reviews
4.8

176 Reviews

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176 Reviews of Bob Osterlof

April 15, 2024

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Employee Rating

This is our 4th Subaru Outback, we obviously love it, & we must also mention how pleased we have been with the service over the years & the professionalism of the overall Staff. We were clients of Tom Quin More

by magdocktor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 28, 2024

Liberty Subaru responded

Magdocktor, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review and hear about you recent experience! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

April 10, 2024

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Disappointed with the service department at Liberty. My appointment was for a oil change and rotation, but it took two hours to even get seen by a technician. Once they looked at my car, they told me my More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Stephen Albanese

Apr 29, 2024

Liberty Subaru responded

Hello, Tom...thank you for taking the time to leave comments about your experience at Liberty Subaru. Positive or negative, feedback is how we continue to improve! Unfortunately, there are a lot of people named "Tom" in our system...without knowing which one you are, I'm unable to dig more into your experience to figure out where we might have dropped the ball. I see that you tagged Bob Osterlof as the person that you worked with...Bob retired over a year ago, so maybe this wasn't a recent experience? Again, no way for me to tell based on the information provided, but I would love to connect and see where we could have done better. Please reach out at your convenience!

May 12, 2023

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Great dealer - honest, personable, thorough, patient, kept us informed of delivery. Explained all details. Our 4th time with Jeff More

by STEPHENSCANNIELLO
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jeff Wangerin

April 28, 2023

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Best customer service and best salesman Dan Rovelli. We're purchasing our third Subaru vehicle from Liberty Subaru. Overall great place for service and purchase / lease vehicles. More

by op927
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 27, 2023

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Great group of people at Liberty: Anthony Cirillo, Danny Cohen, Rob Bontemps, Bob Osterlof and Chris Casiez. They make owning a car that much easier and fun! Thank you all, Craig & Suzy More

by Craig
Recommend Dealer
Yes

Other Employees Tagged: Dan Cohen, Rob Bontemps, Anthony Cirillo , Chris Casiez, service dept.

April 07, 2023

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I have purchased 2 Foresters with Jeff Miletta's help. I am now in the market for a 3rd and headed right for Jeff's desk. He is always very knowledgeable and never pushy. He always takes the time to an More

by Karen
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Miletta

March 13, 2023

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Shopping for a car was made an absolute pleasure because of Brie Marks. She was patient, kind and very upbeat. I didn’t feel any “car salesman pressure”. Her supervisor Dan was also terrific. I was there fo More

by Jo Ann
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Mar 17, 2023

Liberty Subaru responded

We understand it's a big decision where you purchase your car from, and we are grateful to be in consideration, Jo Ann. Thank you for detailing what stood out during your experience with Brie and our team! It's important to our staff that we deliver quality service for every customer, so it's great to know your visit was no exception. We hope to be of service to you again, take care!

February 25, 2023

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Anthony was a pleasure to deal with. Very personable.likeable Would definitely recommend him to a friend or family member More

by Mcarpenter72@aol.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 01, 2023

Liberty Subaru responded

Mcarpenter72@aol.com, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thanks for choosing Liberty Subaru as your first choice for your automotive needs! Safe travels!

February 03, 2023

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Employee Rating

Always a great experience at Liberty Subaru. The members of the service and sales department are knowledgeable, courteous and professional. More

by Blackbird
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 08, 2023

Liberty Subaru responded

Blackbird, we're happy to hear you had such a positive experience with our team! It's awesome to know our Liberty team members were able to address all of your needs during your visit! We strive for complete satisfaction, so it's delightful to know your experience was so pleasant! We hope to be of service to you again! Take care!

January 28, 2023

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Employee Rating

This is the fifth Subaru we have purchased - all with Jeff Miletta. We have always found Jeff to be very knowledgeable, courteous and trustworthy. Jeff is friendly and sincere. He makes the experience o More

by mauzyj
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jeff Miletta, Ryan Alexander

Jan 31, 2023

Liberty Subaru responded

Mauzyj, thank you for submitting your excellent feedback! We're happy to hear you had such a positive experience with our team! We strive for the highest level of customer satisfaction in all aspects of our dealership, so we're glad to hear your visits with us have been no exception! We're grateful to have earned your continued business, and we look forward to seeing you again! Safe travels!

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