Bob Garfinkel | Page 2

Was a loyal customer Okay, so this may be a case of wrong salesman for the job. I bought a 2010 Honda Accord EX in the year 2010 from Rick Case and really enjoyed my ca Okay, so this may be a case of wrong salesman for the job. I bought a 2010 Honda Accord EX in the year 2010 from Rick Case and really enjoyed my car buying experience. In fact, I loved the customer service so much that I have been a loyal Rick Case customer since then. Whenever I need any maintenance, Rick Case was my first choice. It's been about 5 years since my last purchase and my needs have changed. I drive a lot, so I was interested in trading in my car and purchasing an EX-L Honda Accord Hybrid. Not only that, but I talked my brother into buying the same car! So, there was a possibility of two sales on the table. Naturally, Rick Case was my first choice. Initially, we wanted to test drive the vehicle since the both of us are Hybrid newbies. Bob Garfinkel, in the sales department helped us. He was on point and very helpful. We told him that we would be in before the year was over to work up a deal. He seemed very helpful. This past week, I went to visit Bob to cut a deal for my brother and I. We wanted him to get the commission. Two cars...and a loyal customer... I was sure to get another great car buying experience. However, that was not the case. The Bob from the test drive was not the same Bob...attitude wise. Please don't get me wrong...he was very polite, BUT seemed very uninterested in selling 2 cars, even after I told him I am buying them TODAY! In fact, he didn't want to even negotiate a deal nor did he ask me to sit in a cubicle to talk prices. We sat at the tables near the entrance. :( He never COUNTERED offered and at times never approached the manager on staff! He was more interested in finding out how I came up with "my car buying formula" then trying to sell the cars. Come to think of it, the only time the manager came to talk to me was to tell me that my 2010 Accord was worth 7500 (whereas another dealer was offering me 9000). I am very shocked and truly disheartened by my experience or lack of. I really wished Bob worked harder in helping this loyal customer, but he didn't. My brother and I went to Aventura Honda right afterwards and purchased 2 Honda Accord EX-L Hybrids that same day and what a difference! I've recommended Rick Case to others, but now I don't think I will anymore. I really wanted to give our business to Rick Case....but what happened to the level of customer care??? Guys, if you want GREAT deal (as opposed to just a good deal), visit Aventura Honda and speak with Albert! He will work really hard for you! Thank you for reading. More

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Purchase of new car. It was hassle free and my experience was excellent! Mr. Bob Garfinkel was accommodating very patient with me and assisted with my questions. Thank yo It was hassle free and my experience was excellent! Mr. Bob Garfinkel was accommodating very patient with me and assisted with my questions. Thank you! More

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Excellent in evey way Dario and Bob were excellent. It was a real pleasure dealing with both of them. I also left my old Honda to be serviced when I picked up my new Honda. Dario and Bob were excellent. It was a real pleasure dealing with both of them. I also left my old Honda to be serviced when I picked up my new Honda. Kal was very accommodating and called me numerous times during the process. When I expressed some doubts and concerns he went and checked it out himself and called me back. All in all, Rick Case is an outstanding dealership. The best I have ever experienced. More

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Everything was great ... we are very happy. As a family from NE Ohio (Rick's home state) and now living in Florida, we (Rita & Ken) have done business with Rick Case for many years. from NE Ohio (Rick's home state) and now living in Florida, we (Rita & Ken) have done business with Rick Case for many years. More

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We had already done extensive research on the Honda Accord Sport and Paul Brown,Bob Garfinkel and Leah Oren made the entire process extremely painless. Accord Sport and Paul Brown,Bob Garfinkel and Leah Oren made the entire process extremely painless. More

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We have never been so pleased with an auto salesperson as we are with Bob Garfinkel. He exhibited the utmost courtesy and patience as he walked us through our recent purchase. It is highly unusual to find pe we are with Bob Garfinkel. He exhibited the utmost courtesy and patience as he walked us through our recent purchase. It is highly unusual to find people who consistently display both honor and integrity. That is especially true in the field of automotive sales. Bob is just such a person. It was a genuine pleasure to deal with him. He went well above and beyond the call of duty. We will definitely recommend Rick Case Honda to our family and friends and advise them to see Bob for the best service ever! More

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The staff at RIck Case is professional, experienced and considerate of the needs of the customer. I thank them for being friendly and always understanding when making a large purchase and for making it st considerate of the needs of the customer. I thank them for being friendly and always understanding when making a large purchase and for making it stress free. Thank you again. More

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From entering the dealership bob was friendly, answeted all questions and was bery efficent with withe time of the provess, very quick and knowledgable about all aspects of my experience all questions and was bery efficent with withe time of the provess, very quick and knowledgable about all aspects of my experience More

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Everyone I worked with was great.Even the other employees were very friendly.Great Experience.They all went over and beyond. Its nice to walk out smileing. Love my new car, very cute. Exactly what i wanted. were very friendly.Great Experience.They all went over and beyond. Its nice to walk out smileing. Love my new car, very cute. Exactly what i wanted.Thank You More

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Employees were very friendly and process very fast. Everything was done within the hour and I loved the car and the deal. I will definitely send friends to Ricki case Everything was done within the hour and I loved the car and the deal. I will definitely send friends to Ricki case More

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