Bob Cerza | Page 74

"Superb Customer Service" Bob Cerza is the example of "superb" customer service. I entered the dealership just to see the interior of the S60 Inscription. I didn't want to wa Bob Cerza is the example of "superb" customer service. I entered the dealership just to see the interior of the S60 Inscription. I didn't want to waste his time as I was just there to look. Bob allowed me the time to browse and later checked on me to see if I had any question. He answered all questions I had and treated me as if I was there to purchase. I had his undivided attention!! Bob even quoted me a price that I couldn't resist. Needless to say I'm now the proud owner of a S60 Inscription. This was the absolute best car purchase I have ever had. The process was pain free thanks to Bob. His customer service didn't end after the purchase. Bob has checked to make sure I'm still loving my car, not once, but twice. He even suggested if I had any questions about the functions of the car to come back in and he would be glad to go over them with me again. I usually remove any signage of the dealership where the car was purchased, but not this time. This is my way of saying "Thank you" for extraordinary customer service. Hats off to you Bob!! You are my Salesman of the year!! More

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Great experience without the usual car buying drama Great experience. We are repeat Smythe Volvo customers. This is the 4th car bought from Smythe Volvo. The owners, the Flanagan Family, have always bee Great experience. We are repeat Smythe Volvo customers. This is the 4th car bought from Smythe Volvo. The owners, the Flanagan Family, have always been fair and direct in sales and have provided excellent customer service. More

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Great Experience From the moment I walked in I felt special and knew I wanted to purchase my next car from Smythe! Bob Cerza was amazing, he went out of his way to h From the moment I walked in I felt special and knew I wanted to purchase my next car from Smythe! Bob Cerza was amazing, he went out of his way to help me find a car that would work for my family ad my price range. More

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Painless New Car Purchase!! Great experience from everyone at Smythe Volvo. Bob Cerza was very knowledgeable, polite and patient. I never felt pressured. I would recommend Smythe Great experience from everyone at Smythe Volvo. Bob Cerza was very knowledgeable, polite and patient. I never felt pressured. I would recommend Smythe Volvo and Bob to anyone. Very pleased with the entire experience. More

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Excellent service and Bob made me feel welcome. From the moment I was introduced to Bob Cerza, his excellent service made me feel welcome. There were some issues to be resolved concerning not only t From the moment I was introduced to Bob Cerza, his excellent service made me feel welcome. There were some issues to be resolved concerning not only the S60 but the title of my trade in. Bob went the extra mile to make it happen....very friendly, patient and a good guy. More

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Purchase of my XC70 My experience at Smythe Volvo was very pleasant. My salesman Bob was excellent. Bob listened to what I was looking for in a car and matched me with th My experience at Smythe Volvo was very pleasant. My salesman Bob was excellent. Bob listened to what I was looking for in a car and matched me with the perfect vehicle in regards to style, options and budget. I am very pleased. More

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Superior Customer Service! Bob Cerza was great to work with. We found a used Honda Accord on the Smythe Volvo dealer website for our daughter and Bob was extremely helpful prov Bob Cerza was great to work with. We found a used Honda Accord on the Smythe Volvo dealer website for our daughter and Bob was extremely helpful providing all the details and information about the car. The purchasing process was the simplest I ever experienced with no pressure or hidden fees or charges. Overall a great experience. More

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Genuine sales person, nice receptionist & Finance mgr I had a good experience at Smythe Volvo in Summit. Go in and ask for Bob Cerza. He's a nice guy that is competent, makes your buying experience pleasu I had a good experience at Smythe Volvo in Summit. Go in and ask for Bob Cerza. He's a nice guy that is competent, makes your buying experience pleasurable, and isn't pushy. We test drove the XC90 and XC60. He showed me new cars and used cars. They have a covered facility upstairs, so you can see used cars inside. Very nice when it's cold out. I picked up my car last night. It was waxed & looked beautiful. They were booked yesterday and "fit us in". Both Bob and Kevin (Finance Mgr) stayed an hour past closing so I could get my car. Pretty great customer service. Thank you both. More

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Friendly small company service with big company quality Worked with Bob Cerza who was very warm and inviting. He made sure we knew exactly what we needed to know with out pushing us into a car we didn't wan Worked with Bob Cerza who was very warm and inviting. He made sure we knew exactly what we needed to know with out pushing us into a car we didn't want. He also gave us great advice for selling our old car which turned out to not be through the dealership which shows that they care for their customers! More

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Excellent Customer Service all around Every person whom I worked with was fantastic. From the Salesman, Bob Cerza, to Kevin Flanagan, Head of dealership and the financing individual (Kev Every person whom I worked with was fantastic. From the Salesman, Bob Cerza, to Kevin Flanagan, Head of dealership and the financing individual (Kevin - don't know his last name). They were attentive, yet not pushy and made the process quick and easy. I have already recommended them to a friend at the gym. Helene Oppici More

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