"Very Knowledgeable staff. Took the time to explain the..."
Very Knowledgeable staff. Took the time to explain the process. This is my first time
dealing with this dealer and would definitely recommend them. Buying a new vehicle can be overwhelming, but the staff here made it easy
"Complete dealer satisfaction"
Excellent service and attention to fixing the mechanical issues. Very quick response and thorough explanation of the work done. I would highly recommend Cam Clark Ford!!
"Great customer service"
I've been dealing with Cam Clark Ford in Airdrie for the last 25 years. Their customer service is second to none. The staff has always been professional, courteous and knowledgeable. I would highly recommend to anyone, that if you are in the market for a new or used vehicle, or require any repairs, that you contact them. I have never been disappointed.
"Chad was extremely helpful and located the truck that fit..."
Chad was extremely helpful and located the truck that fit my needs 100% at a terrific price. The service Chad and the entire team at Cam Clark Airdrie offer was second to none and I highly recommend them for your next vehicle purchase.
Love all the staff at Cam Clark, Every department is a pleasure to deal with , including the detail people. Shona who I think does the shuttles for service and does all the car washes is Sych a pleasure to see. Always has a great smile and kind words
"It went very well except for the waiting time."
We were there for the better part of the day. Just to make sure my daughter got to work the next day in Regina. The timing was tight, but it worked out. It was a very long day and all involved were trying to make it run smooth. Nikki said that it was the first thing that went her way since January. She says thanks to everyone.
"Jim Scott was very helpful"
Jim Scott at Cam Clark Ford in Airdrie was very helpful and knowledgeable. He tried his very best to help me and my family find a vehicle that suited our needs, not what was best for him to sell us.
Give Jim a call or stop by Cam Clark if you need some help buying a car.
"Excellent Customer Service"
The Team was excellent in communicating every step and orientation of my new truck. I highly recommend Cam Clark Ford if you are looking for a vehicle or service!
Other Employees Tagged:
" Same wonderful consistent experience every time I go there."
My ratings are given based upon any comparison I could make of other dealerships and the personalized manner I am looked after whether it's service, purchase of finance, even coming in the front door greetings are very nice as well.
I don't know how Cam Clark Ford could even improve to be honest!
"No Warranty For You"
- Tim Legacy
Bought a 2018 Mustang GT. About 2 1/2 months into owning the car i noticed that there was a rattle starting that sounds like it is coming from the transmission. This is consistent at 50 km/h and 2200 RPM. I also have a knocking sound coming from the engine area and this shows up after the engine warms up. I had taken the vehicle to Cam Clark and the shop foreman came out and recognized the noises while I was there. The next day I was called to pickup the vehicle and was told that there was no issues and that the noise was the same on a like model and that they spoke with Ford Tech. Was not given the opportunity to listen to like vehicle.
About a week later I went in for my free oil change and mentioned that the noises are getting worse. A couple of sales guys went and got keys for what they said was a like model and said that they sound the same and that they do not hear the noises. This was not alike model as my car has a manual transmission and the car on the lot had a automatic transmission. It was starting to rain so we pulled the vehicle into the service bay and I was approached by Chris Jones and told that they would not look into the issue further and that they would not repair under warranty. Chris Jones also asked who was going to pay for the diagnostic time to find out exactly what is causing the issue because the dealership was not going to and Ford of Canada will not pay for this. I am to understand that billing between the dealership and Ford of Canada is to be my problem?
I called and spoke with Blake Clark and he advised that we was too busy to address the issue at that time and that he would call the next day. I waited two days and called and left a message with Blake. He returned my call but still had not taken the time to address my concerns. Blake Clark did not seem overly concerned with the conduct of his staff or the condition of the vehicle.
I have now taken the vehicle to an independent dealer and they immediately recognized both sounds and advised that this will be a growing issue if not properly addressed. I have also taken the vehicle to another ford dealer in Calgary and looked at by a shop foreman and was given the same advice and told that they just replaced the engine on a like model because of the same issue. Asked that I book the vehicle in and that he would contact Ford Tech about the issues.
I have now spoken with Ford of Canada and have been assigned a case manager that has promptly advised that the shop foreman at the second dealership has been reprimanded for speaking to me about known issues with this model of engine.
This vehicle has 5500KM on it and sits in my garage now waiting for Ford of Canada and their network of dealers to formulate a plan to not properly address and repair this vehicle.
I would say that the worst of the bunch so far has been Cam Clark Ford. I would not recommend this dealership to anybody as they have shown that service after sale is not of any priority and that if there is not money to be made than they are not interested.
My alternative at this point is to apply for arbitration through CAMVAP as this dealership is not interested in fixing the issues and Ford of Canada is intent on reprimanding technicians instead of getting to the root of the problem.