"No Warranty For You"
- Tim Legacy
Bought a 2018 Mustang GT. About 2 1/2 months into owning the car i noticed that there was a rattle starting that sounds like it is coming from the transmission. This is consistent at 50 km/h and 2200 RPM. I also have a knocking sound coming from the engine area and this shows up after the engine warms up. I had taken the vehicle to Cam Clark and the shop foreman came out and recognized the noises while I was there. The next day I was called to pickup the vehicle and was told that there was no issues and that the noise was the same on a like model and that they spoke with Ford Tech. Was not given the opportunity to listen to like vehicle.
About a week later I went in for my free oil change and mentioned that the noises are getting worse. A couple of sales guys went and got keys for what they said was a like model and said that they sound the same and that they do not hear the noises. This was not alike model as my car has a manual transmission and the car on the lot had a automatic transmission. It was starting to rain so we pulled the vehicle into the service bay and I was approached by Chris Jones and told that they would not look into the issue further and that they would not repair under warranty. Chris Jones also asked who was going to pay for the diagnostic time to find out exactly what is causing the issue because the dealership was not going to and Ford of Canada will not pay for this. I am to understand that billing between the dealership and Ford of Canada is to be my problem?
I called and spoke with Blake Clark and he advised that we was too busy to address the issue at that time and that he would call the next day. I waited two days and called and left a message with Blake. He returned my call but still had not taken the time to address my concerns. Blake Clark did not seem overly concerned with the conduct of his staff or the condition of the vehicle.
I have now taken the vehicle to an independent dealer and they immediately recognized both sounds and advised that this will be a growing issue if not properly addressed. I have also taken the vehicle to another ford dealer in Calgary and looked at by a shop foreman and was given the same advice and told that they just replaced the engine on a like model because of the same issue. Asked that I book the vehicle in and that he would contact Ford Tech about the issues.
I have now spoken with Ford of Canada and have been assigned a case manager that has promptly advised that the shop foreman at the second dealership has been reprimanded for speaking to me about known issues with this model of engine.
This vehicle has 5500KM on it and sits in my garage now waiting for Ford of Canada and their network of dealers to formulate a plan to not properly address and repair this vehicle.
I would say that the worst of the bunch so far has been Cam Clark Ford. I would not recommend this dealership to anybody as they have shown that service after sale is not of any priority and that if there is not money to be made than they are not interested.
My alternative at this point is to apply for arbitration through CAMVAP as this dealership is not interested in fixing the issues and Ford of Canada is intent on reprimanding technicians instead of getting to the root of the problem.
The best salesman in the industry, Darwin Prysiazny, works at Cam Clark Ford in Airdrie!! My entire family (8 kids and 2 parents) has purchased and/or leased many vehicles from Darwin for over 20 years, and wouldn't consider going anywhere else. Darwin always finds the best vehicle for our needs and has it prepped to our specifications. Some of us have even bought vehicles sight unseen, as we trust his judgement completely. Further, we have recommended him to many of our relatives and friends, and they feel the same way as we do. He is, without doubt, the best in the industry, and Cam Clark is fortunate to have him!!
"If you intend on buying a new vehicle, STAY AWAY from here"
This one star I am giving to this dealership because their service department does decent work. They are fairly quick and the job is done right.
For the SALES side of this dealership if I could give zero stars I would... I am spreading a public warning that if your intent to coming to this dealership is to purchase a vehicle, STAY AWAY unless you bring a lawyer. The sales staff will be friendly with you, and go through the motions to try and make you believe you are getting a great deal. Have your lawyer go through the paperwork with you because the staff will not be honest with you and you will end up paying quite considerably more money for your vehicle than if you went to a dealership where the staff will explain things honestly and properly with you.
This dealership will go through every effort to make sure they get a quick commission from you, at the expense of hurting their customers and potential future customers, and when you try to contact the managers, you will be told they may or may not answer the phone... and it takes a lot of calling and calling over and over before you might get a returned call. But otherwise you will be ignored. they made their money from you. They don't care anymore after that.
Other Employees Tagged:
"Found the car for me"
I want to thank Ed,Brittany and Blake for making this such a great experiance. They worked hard to find the right car and the best deal.
The teamwork and positive environment keeps me coming back.
"Very responsive and professional "
We’ve all had that cheesy car sales experience including pressure tactics. You won’t see that approach at Cam Clark. From the dealer principal, to the General Mgr, sales associate and finance group...they were professional all the way. Great experience and great vehicles!
"Dealing with Ed and Brittany"
My dealing with these people presented a great experience. From start to finish everything was smooth and as promised. Brittany was very helpful and went out of her way to help set every thing up upon delivery. I was very pleased with the service and e xoerience
"No messing around, all is done in a jiffy."
Ed is a great guy. He still kid around about his line " I buy, You pay" lol good old Ed....nice dealership set up and easy access..
Other Employees Tagged:
"All contact and communication was honest and professional."
- Greg Vavra
Jim Scott went above and beyond my expectations to make the transaction possible. On 2 occasions, he came into Calgary to shuttle me to the Airdrie dealership. His contact with me helped Cam Clark secure a new client.
My only negative comment is the the dealership was not prepared to execute the paperwork the first time that I came out which resulted in a wasted trip. Not a huge deal, but it resulted in wasted time.
Other Employees Tagged:
"Recent purchase of a 2017 F150 Lariott"
Chad was excellent to deal with, a true professional who cares about his customers. This is the second Ford 150 that I have purchased from Cam Clark Ford and the second time working with Chad. I would recommend him to anyone looking to purchase a new or used vehicle.
Ron Down is a excellent person to deal with and a great asset to the cam Clark team,Teresa is great to deal with also except we must tell her where Swansea Point is it,S in BC not Ontario.
Anyhow all is good so have a great day and weekend
Other Employees Tagged: