Bill McLean
Bill McLean at Otto Cadillac

Bill McLean

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.9
1,292 Reviews

Dealership Experience

18 yrs, 2 mos

Industry Experience

32 yrs, 2 mos

4.9

1,292 Reviews

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1292 Reviews of Bill McLean

March 31, 2026

Dealership Rating
Employee Rating

Service is always correct and very welcoming. The service advisors always explain the repair. Great service! More

by shyron28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Caccese, Amber Young

Apr 01, 2026

Otto Cadillac responded

Thank you for your thoughtful review! We're glad you feel confident in our team’s care. We'll see you next time, here at Otto Cadillac!

March 31, 2026

Dealership Rating
Employee Rating

Was very pleased with the great service and staff that we received. Such a pleasure doing business with Otto Cadillac. More

by danmitchell601
Service Price Transparency
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Recommend Dealer
Yes
Apr 01, 2026

Otto Cadillac responded

We aim to please! Thank you for taking the time to share your feedback and for choosing Otto Cadillac. See you next time!

March 14, 2026

Dealership Rating
Employee Rating

Otto Cadillac is a great place to buy a car. Honest good people that treat customers with respect and courtesy. The service department is top notch, and wonderful people. Hardly any waiting and More

by hcalabrese
Service Price Transparency
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Recommend Dealer
Yes
Mar 16, 2026

Otto Cadillac responded

Thank you for sharing your fantastic review! We’re honored to have your business and we hope to see you again at Otto Cadillac.

March 14, 2026

Dealership Rating
Employee Rating

Otto Cadillac is a great place to buy a car. Honest good people that treat customers with respect and courtesy. The service department is top notch, and wonderful people. Hardly any waiting and More

by hcalabrese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 16, 2026

Otto Cadillac responded

Thank you for the kind words and for choosing Otto Cadillac! We appreciate your support and we look forward to serving you again.

March 09, 2026

Dealership Rating
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Always have a positive experience at Otto, they are like a family team from sales to service. More

by Momgsc1
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Mar 09, 2026

Otto Cadillac responded

Thank you so much! We appreciate your business here at Otto Cadillac.

March 05, 2026

Dealership Rating
Employee Rating

They do a great job , always take care of me and my caddy while it’s being worked on More

by rcortese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Young, Kelly Jo Wisler

Mar 05, 2026

Otto Cadillac responded

Thank you for the positive feedback! We are glad we could take care of you and your Cadillac at Otto Cadillac.

March 02, 2026

Dealership Rating
Employee Rating

Always have had excellent service when at Otto, they also have a pleasant and knowledgeable staff all around ! Thank You More

by Dave
Service Price Transparency
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Recommend Dealer
Yes
Mar 03, 2026

Otto Cadillac responded

Hi Dave, thank you for the great review of our team at Otto Cadillac! We look forward to seeing you next time! Take care!

March 02, 2026

Dealership Rating
Employee Rating

Service staff takes good care of me and my vehicle and techs did a good job in a timely manner. Friendly environment and clean and pleasant facility. More

by billpaquette.ny
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2026

Otto Cadillac responded

We're delighted to hear that our team took such good care of you and your vehicle, Bill! Thank you for choosing Otto Cadillac and for sharing your positive feedback.

February 26, 2026

Dealership Rating
Employee Rating

Honest and friendly. Always updated at every stage. Every question was answered. Car is running great. Bill McLean is the man! More

by lyncht
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Feb 26, 2026

Otto Cadillac responded

Thank you for your great feedback about Bill and the team! We’re pleased to hear your car is running great. We all appreciate your business at Otto Cadillac.

February 20, 2026

Dealership Rating
Employee Rating

I made an appointment and was taken in on time and out in 45 minutes which was right for my service. The people that work there are friendly and they keep you up to date. More

by rclukey419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 22, 2026

Otto Cadillac responded

Thank you for sharing your experience! We’re thrilled to hear you were in and out in no time. From all of us at Otto Cadillac, we hope to see you again down the road!

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