Bill McLean
Bill McLean at Otto Cadillac

Bill McLean

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.8
1,246 Reviews

Dealership Experience

17 yrs, 7 mos

Industry Experience

31 yrs, 7 mos

4.8

1,246 Reviews

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1246 Reviews of Bill McLean

September 24, 2025

Dealership Rating
Employee Rating

I had an excellent experience working with Amber in the service department. From start to finish, she was professional, knowledgeable, and extremely attentive to my needs. She explained everything clearly, More

by Mohammed jassim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Otto , Amber Young

Sep 25, 2025

Otto Cadillac responded

Mohammed, we're delighted to hear that Amber provided such an outstanding and attentive service experience. Thank you for recommending her and for choosing Otto Cadillac!

September 24, 2025

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Employee Rating

Best service in the area. Bill is by far the top service manager even if he is a cubs fan More

by beer100904
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 25, 2025

Otto Cadillac responded

Thanks for the great feedback for Bill. We will pass along your fun review! See you next time at Otto Cadillac.

September 19, 2025

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Employee Rating

Love Amber, she’s amazing. Bill and Amber always make me feel remembered and appreciated. More

by meehrichs
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Sep 22, 2025

Otto Cadillac responded

Thank you for stopping by to leave Amber, Bill, and Otto Cadillac a wonderful review!

September 16, 2025

Dealership Rating
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I love that the employees are so nice,they are very helpful and I don't mind waiting More

by reia22
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Sep 17, 2025

Otto Cadillac responded

Thank you for your confidence in Otto Cadillac, and for your business. We are grateful to have you as a customer!

September 15, 2025

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just bought my 4th car there so all good. Pleasant staff and good surrondings. easy to work with. More

by dstack0606
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Sep 16, 2025

Otto Cadillac responded

Thank you for your confidence in Otto Cadillac, and for your business. We are grateful to have you as a customer!

September 12, 2025

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Employee Rating

I have been dealing with Bill Mc Lean and Steve Le Mon for years. I only go in for service when Bill is there as he is so professional and thorough with me and my car.. when I leave there I have 100 More

by ROZZ360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve LeMon

Sep 15, 2025

Otto Cadillac responded

Thank you for sharing your experience with Bill and Steve! We’re proud to have them on our team, and it's wonderful to hear how well they take care of you and your vehicle. We look forward to serving you again at Otto Cadillac, and we thank you for your trust and support! Safe travels!

September 10, 2025

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Sales representative Declan was awesome to work with. Made the entire process easy and straight forward. Minor maintenance issue handled right away. Hope to work with Otto for years to come. More

by asaneff
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2025

Otto Cadillac responded

We’re delighted to hear Declan and our team made your experience seamless and straightforward here at Otto Cadillac. We look forward to working with you again in the future! Safe travels!

September 08, 2025

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Employee Rating

I would like to see them have more inventory of new trucks to shop from. More

by petaccione
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 09, 2025

Otto Cadillac responded

Thank you for sharing this feedback. I am sorry to hear our inventory did not meet your expectations. I will share your comments with the team, and if there is anything specific I can help you look for, please let me know. Thank you, Ian Maher - General Sales Manager - 518-869-5000

September 08, 2025

Dealership Rating
Employee Rating

I received excellent customer service. Made a stressful situation very manageable. very happy with every level of service. More

by Karen Ulrich
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Sep 09, 2025

Otto Cadillac responded

Hi Karen, we're so glad our team made a tough situation easier for you. Thank you for choosing Otto Cadillac and for sharing your feedback!

September 05, 2025

Dealership Rating
Employee Rating

I had an outstanding experience with their service; it was the fastest oil change I've ever encountered! The staff was efficient and professional, making the entire process smooth and hassle-free. More

by mkanopka26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 08, 2025

Otto Cadillac responded

Thank you for sharing your feedback! We are thrilled to hear about your outstanding experience with our service team. We hope to see you again at Otto Cadillac!

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