Bill McLean

This was my first time at the Otto service center. I was greeted instantly and happily! Everything was clearly explained to me and the work was done timely. My service advisor was energetic, happy to I was greeted instantly and happily! Everything was clearly explained to me and the work was done timely. My service advisor was energetic, happy to help me and kind. I have already told others how impressed I was. I will certainly use Otto for my Cadillac moving forward. More

by gorms24 Verified Customer Verified Customer

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Great service and patience. Was very helpful and knowledgeable. Big shout out to Mike in Sales Assisted withe purchase and up grade of my 2023 Cadillac, Bill in service, outstan Was very helpful and knowledgeable. Big shout out to Mike in Sales Assisted withe purchase and up grade of my 2023 Cadillac, Bill in service, outstanding, the Tech who explain the new car control panels to me (forgot his name) last but not least Beverly the Receptionist always pleasant when answering the phone with her welcoming voice amd tone. Also to the staff who made sure I had a loaner to continue to get around. I am so grateful 🙏🙂 and happy 😊 😃 😀 😄 😁 about my professionl treatment showed to me by the OTTO Cadillac Staff I see why parents Drive Cadillac from Otto. " Thank You" More

by joyce.williams Verified Customer Verified Customer

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I was very very unpleased still upset about my last Experience there I even talked to my lawyer about this situation because I think Otto had me spend unnecessary money and knew that it would not fi Experience there I even talked to my lawyer about this situation because I think Otto had me spend unnecessary money and knew that it would not fix my problem More

by ceepacaddy Verified Customer Verified Customer

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Amber was a pleasure to work with. Very knowledgeable and friendly. Would definately recommend her to my friends and family. Thank you Amber!! Very knowledgeable and friendly. Would definately recommend her to my friends and family. Thank you Amber!! More

by ncasso55 Verified Customer Verified Customer

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Professional, customer service friendly. Everyone was helpful and eager to assist. Salesman were knowledgeable and insightful. Everyone was helpful and eager to assist. Salesman were knowledgeable and insightful. More

by jengynn Verified Customer Verified Customer

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Very clean and serene, coffee and water are provided sfaff are very nice and kind sfaff are very nice and kind More

by sylvesterhart2121 Verified Customer Verified Customer

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The service that I received was excellent! The issue was resolved in no time. The Service Advisor kept me informed throughout the process. The issue was resolved in no time. The Service Advisor kept me informed throughout the process. More

by hghpks Verified Customer Verified Customer

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My recent visit to the car service center was an exceptionally positive experience. I was in and out in just 45 minutes for a quick inspection, a speed and efficiency that was greatly appreciated. exceptionally positive experience. I was in and out in just 45 minutes for a quick inspection, a speed and efficiency that was greatly appreciated. A huge part of what made the visit so pleasant was the service agent, Bill. He was incredibly friendly, personable, and made me feel welcome from the moment I arrived. Bill's excellent customer service is a major asset to your team, and his professional demeanor turned a routine appointment into a genuinely good experience. I highly recommend him and the service center. More

by A.B. Verified Customer Verified Customer

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Otto Cadillac shines every time. Kind, courteous, thorough and knowledgeable. I will recommend them for service every time. Kind, courteous, thorough and knowledgeable. I will recommend them for service every time. More

by saderrick Verified Customer Verified Customer

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The service manager does a excellent job, service department also does great! I would recommend Otto to anyone, department also does great! I would recommend Otto to anyone, More

by martylesh Verified Customer Verified Customer

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