Bill McLean
Bill McLean at Otto Cadillac

Bill McLean

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.8
1,271 Reviews

Dealership Experience

17 yrs, 10 mos

Industry Experience

31 yrs, 10 mos

4.8

1,271 Reviews

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1271 Reviews of Bill McLean

December 08, 2025

Dealership Rating
Employee Rating

Otto is great. I have been using them for the last 20 years. Great service. Thank you. More

by Jdepirro
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 08, 2025

Otto Cadillac responded

We are grateful to have earned your loyal business here at Otto Cadillac for over two decades. Thanks for your review!

December 01, 2025

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Employee Rating

Brought my car in for an inspection. Was greeted by the friendly service advisor, my car was inspected, vacuumed and washed and away I went. More

by Donna Iacabucci
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Recommend Dealer
Yes
Dec 02, 2025

Otto Cadillac responded

Hi Donna, we're glad your visit was smooth and efficient! We hope to see you again at Otto Cadillac.

November 26, 2025

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As always, the work done was completed with great standard of excellence in a very timely manner, which I appreciated. More

by MCARLSON4
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss

Nov 27, 2025

Otto Cadillac responded

Thank you for sharing your feedback! We are so glad our team could provide you with efficient and professional service. We look forward to welcoming you back to Otto Cadillac!

November 19, 2025

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Always a friendly atmosphere at Otto. From service to buying a car I always have a good experience. Mike is always a pleasure to work with. More

by wardenjea
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 19, 2025

Otto Cadillac responded

Thank you so much for your review of Otto Cadillac! We appreciate your kind words and are happy to hear you have always been well taken care of by our team. We will be sure to share this feedback with Mike!

November 17, 2025

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I have been an Otto customer for decades and that is because of the close attention paid by the sales and service departments and the people who have worked with me over the years More

by billpaquette.ny
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Recommend Dealer
Yes

Other Employees Tagged: Chris Otto , Roger Prentiss, Amber Young , Steve Lemon

Nov 17, 2025

Otto Cadillac responded

Thank you for your loyalty over the years and for highlighting our team’s dedicated care and attention at Otto Cadillac. We truly value your ongoing business, Bill!

November 14, 2025

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Employee Rating

Am always greeted with a enthusiastic welcome and immediately meet with a service advisor to discuss the reason for my visit. This time was escorted to the waiting area. More

by CadXT4
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Recommend Dealer
Yes
Nov 17, 2025

Otto Cadillac responded

Thank you for your feedback! We're happy to hear you're greeted promptly at Otto Cadillac. We look forward to your next visit! Safe travels!

November 06, 2025

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Very prompt roadside assistance and car was fixed quickly and then they washed it very pleased More

by Rhicks
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Recommend Dealer
Yes
Nov 07, 2025

Otto Cadillac responded

Thank you for trusting Otto Cadillac with your business!

October 31, 2025

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Employee Rating

Requested Service completed as requested. Thought vacuuming was a cursity but not dine. Dirty gloves left in vehicle More

by messiiessential1
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Recommend Dealer
Yes
Nov 03, 2025

Otto Cadillac responded

Thank you for sharing this feedback. While we're glad your requested service was completed, we're sorry about the cleanliness oversight. Your feedback will help us improve moving forward. -The Otto Cadillac Team

October 30, 2025

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Staff is Professional. They are extremely accommodating with schedule. The communication was clear and concise. More

by joecatadjuster71
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kelly Jo Wisler

Oct 31, 2025

Otto Cadillac responded

Thank you for the feedback to our professional, accommodating, and communicative team, Joe! -The Otto Cadillac Team

October 26, 2025

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Employee Rating

They're doing a very good job of fixing a problem that was due to a defective part. Free of charge. More

by illae25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Young, Kelly Jo Wisler

Oct 27, 2025

Otto Cadillac responded

Thank you for taking the time to review Otto Cadillac! It really means a lot to hear that you're happy.

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