Bill Hughes

No service stickers on a used vehicle purchase starting work that was completed prior to the sale work that was completed prior to the sale More

by FAP53 Verified Customer Verified Customer

Helpful 0

Report | Print

I came in to have a key cut for my F150. It should not have taken 2 1/2 hours. It should not have taken 2 1/2 hours. More

by GINNYM245 Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone is very helpful and makes it a point to say hello when they are you. Good eye contact! hello when they are you. Good eye contact! More

by debramcconnaughey Verified Customer Verified Customer

Helpful 0

Report | Print

It’s really luck of the draw as far as you get for employees, customer service wise, half of them are good and their customer service is acceptable. The other half is so POOR I would NOT recommend buy employees, customer service wise, half of them are good and their customer service is acceptable. The other half is so POOR I would NOT recommend buying from this dealership AT ALL unless they have a vehicle and you cannot find it anywhere else, which, happened to me, because I bought three vehicles from them in the last four years. I finally learned my lesson and I will NOT be going back or recommending them to anybody else. Definitely make sure you check insurance rates on a new vehicle BEFORE you sign paperwork to take delivery. They sold me a vehicle and then the insurance was way more than the monthly payment on the vehicle, which was outrageous AFTER I already signed paperwork. I was like “ok, I guess we’re gonna have to undo this deal I can’t afford that!” Luckily I was able to find a little bit more of affordable insurance. They will tell you what you wanna hear just to get you out the door. I asked them to fill up the vehicle coolant overflow, which they did not, didn’t realize until I got home. Come all the way back to the dealership just to find out that they don’t have the type of coolant my vehicle needs. Which I also asked them about and they assured me they had it. Then they were supposed to get the flat tire kit, of course there’s no follow up. It’s just “yeah yeah yeah yeah” whatever you wanna hear until they get you out the door and blow you off. I eventually got it today after calling and calling and calling. I would recommend Bill Hughes over Shawn as a salesman. At least Bill didn’t fill out his own customer satisfaction survey in front of us at his desk like Shawn did. How do I know? I asked him about it and called him out on it and he said, “yeah that’s what I did” filled out his own survey on how he did. The general manager, Alex Medina keeps emailing me asking me to let him know if they could improve anything before I write them a Google review, which I called and left him a voice mail and emailed him, but he did not return my messages. Hopefully today I am finally all done. I have everything that’s owed to me and I cross my fingers don’t have problems with my vehicle in the future. Bill also told me not to worry about canceling my old insurance policy that the new policy and the lienholder would take care of that which was false. That is something the insured driver has to do on their own. Learn from my mistakes so you don’t have to make the same ones. More

by M.J.JOHNSON84 Verified Customer Verified Customer

Helpful 0

Report | Print

Did nothing to help me even knowing the Ford Focus has had transmission issues since the day they rolled off the line. had transmission issues since the day they rolled off the line. More

by DJBENITEZ48 Verified Customer Verified Customer

Helpful 0

Report | Print

Great customer service and very friendly. No pressure sales staff and worked hard to get the payment we wanted. No pressure sales staff and worked hard to get the payment we wanted. More

by MYSADIEGIRL65 Verified Customer Verified Customer

Helpful 0

Report | Print

Very friendly and accommodating attention to detail overall good work Follow up work was very good as well overall good work Follow up work was very good as well More

by Wiretwister25 Verified Customer Verified Customer

Helpful 0

Report | Print

It’s really luck of the draw as far as you get for employees, customer service wise, half of them are good and their customer service is acceptable. The other half is so POOR I would NOT recommend buy employees, customer service wise, half of them are good and their customer service is acceptable. The other half is so POOR I would NOT recommend buying from this dealership AT ALL unless they have a vehicle and you cannot find it anywhere else, which, happened to me, because I bought three vehicles from them in the last four years. I finally learned my lesson and I will NOT be going back or recommending them to anybody else. Definitely make sure you check insurance rates on a new vehicle BEFORE you sign paperwork to take delivery. They sold me a vehicle and then the insurance was way more than the monthly payment on the vehicle, which was outrageous AFTER I already signed paperwork. I was like “ok, I guess we’re gonna have to undo this deal I can’t afford that!” Luckily I was able to find a little bit more of affordable insurance. They will tell you what you wanna hear just to get you out the door. I asked them to fill up the vehicle coolant overflow, which they did not, didn’t realize until I got home. Come all the way back to the dealership just to find out that they don’t have the type of coolant my vehicle needs. Which I also asked them about and they assured me they had it. Then they were supposed to get the flat tire kit, of course there’s no follow up. It’s just “yeah yeah yeah yeah” whatever you wanna hear until they get you out the door and blow you off. I eventually got it today after calling and calling and calling. I would recommend Bill Hughes over Shawn as a salesman. At least Bill didn’t fill out his own customer satisfaction survey in front of us at his desk like Shawn did. How do I know? I asked him about it and called him out on it and he said, “yeah that’s what I did” filled out his own survey on how he did. The general manager, Alex Medina keeps emailing me asking me to let him know if they could improve anything before I write them a Google review, which I called and left him a voice mail and emailed him, but he did not return my messages. Hopefully today I am finally all done. I have everything that’s owed to me and I cross my fingers don’t have problems with my vehicle in the future. Bill also told me not to worry about canceling my old insurance policy that the new policy and the lienholder would take care of that which was false. That is something the insured driver has to do on their own. Learn from my mistakes so you don’t have to make the same ones. More

by M.J.JOHNSON84 Verified Customer Verified Customer

Helpful 0

Report | Print

I believe the dealership is run exceptionally well. From sales to service it was a pleasure doing business From sales to service it was a pleasure doing business More

by davidmc2158 Verified Customer Verified Customer

Helpful 0

Report | Print

Great service, professional team and attention to detail. I felt happy to buy a car at this dealership. I will comeback I felt happy to buy a car at this dealership. I will comeback More

by monicahoyosf Verified Customer Verified Customer

Helpful 0

Report | Print