Bernard Dixson | Page 117

Worse experience ever! Worse repair experience ever! Took a week for parts to come in. There was no loner car available for me to use. When employee finally called me to sa Worse repair experience ever! Took a week for parts to come in. There was no loner car available for me to use. When employee finally called me to say my car was ready, there was still problems regarding the repair, car not fully repaired. Very expensive repair cost, plus there was a price difference of over $150.00 dollars then what was quoted to me in the beginning.. When I got in my car to drive off, I immediately noticed a part missing from my car and informed the employee who asked the mechanic that worked on my car where my part was. He didn't have a clue where my part was. Now I still have to bring my car back for further repairs and to replace the missing part that was lost during the repair of my car. Unbelievable! More

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Another Pleasant Experience I always visit Waldorf Honda for service appointments on my Accord. I've worked with John several times and before that I worked with Bernard. They ar I always visit Waldorf Honda for service appointments on my Accord. I've worked with John several times and before that I worked with Bernard. They are both friendly and accommodating. Thank you for your wonderful customer service and the great work your team performs on my car! More

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Great Service Friendly and Experienced Staff Always helpful and very knowledgeable service writers. I want to give individual thanks and appreciation to John Mohammed and Bernard Dixson who are e Always helpful and very knowledgeable service writers. I want to give individual thanks and appreciation to John Mohammed and Bernard Dixson who are exceptional, very thorough and always gives me the bottom line up front which I appreciate. More

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Amazing Mr.Bernard is so wonderful. He listen to my concerns about my car, he takes care of all my concerns, never have to wait for a long period of time, he Mr.Bernard is so wonderful. He listen to my concerns about my car, he takes care of all my concerns, never have to wait for a long period of time, he just so great couldn't ask for no one better than to take care of my car! More

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5 STAR Service Where do I start, I guess I'll start by saying KUDOS to "Mr Bernard Dixson" he's the reason I drive "30 mins" out of the way to get my car service her Where do I start, I guess I'll start by saying KUDOS to "Mr Bernard Dixson" he's the reason I drive "30 mins" out of the way to get my car service here at Waldorf (Ken Dixon). I have at least 2 other Honda dealer less than 15 mins from my house. I know I'm not the easy customer to impress w/ excellent customer service after being a Customer Service Manager for MACYS, and Customer Service Lead for NORDSTROM who is know around the world for their EXTRAORDINARY customer service, so again Mr Dixson never fails to make me feel like I just left the RITZ Carlton. More

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Awesome experience Went in for an oil change and tire rotation and my experience actually good. Mr. Dixson always great me with a smile and always provide excellent cust Went in for an oil change and tire rotation and my experience actually good. Mr. Dixson always great me with a smile and always provide excellent customer service. He always make sure I provide him with as much information regarding as possible. He always want to make sure I'm having an a excellent driving experience. He provide me any upcoming service or suggestions to make my driving experience wonderful. I really appreciate the concerns that my service provider have my car. I use to go to Pohanka Honda but now that I have Bernard as my service provider I have no need to travel up the beltway. Bernard provides excellence customer service and I have told anyone that have a honda and live Waldorf to see him when coming to Waldorf Honda. Trust me you will not be disappointed when you work with him. More

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excellent I always receive excellent services and the service department has always been great with all my vehicles. I would refer them to anyone! Thanks so mu I always receive excellent services and the service department has always been great with all my vehicles. I would refer them to anyone! Thanks so much More

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Oil change I took my Pilot to waldorf Honda for the first time yesterday. I was told the wait would be an hour. That hour turned in to two hours for an oil chang I took my Pilot to waldorf Honda for the first time yesterday. I was told the wait would be an hour. That hour turned in to two hours for an oil change and tire rotation. They were VERY busy (Friday after lunch) and Bernard Dixson let me know how many cars were ahead of mine. Otherwise, I had a wonderful experience. Everyone is nice, the place was clean, and there was plenty of coffee!!! Next time, I'll make sure to make an appointment. More

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Oil Change & Tire Rotation Once again another AWESOME EXPERIENCE with Bernard Dixson/Waldorf Honda!!! I called on the same day for an oil change & Mr. Dixson said "Bring it on i Once again another AWESOME EXPERIENCE with Bernard Dixson/Waldorf Honda!!! I called on the same day for an oil change & Mr. Dixson said "Bring it on in; we will take care of you"! I did & it was done in a timely manner!! Keep up the GOOD WORK!!! More

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Great Experience at Waldorf Honda I really appreciated Mr. Dixson's advice for my Honda Element ,07 with 261,000 miles. I was uncertain whether to return to Honda in Waldorf after the I really appreciated Mr. Dixson's advice for my Honda Element ,07 with 261,000 miles. I was uncertain whether to return to Honda in Waldorf after the business being sold. I was very impressed and reassured with with Mr. Dixson's professionalism and honesty. He called me today, a day later, to tell me my airbag was in. Thank you, Mr. Dixson. More

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