Becka Stern | Page 15

Becka is the walking example of exemplary customer service providing the ultimate customer experience. She was interested in the reason I entered the dealership that morning (no it was not to purcha service providing the ultimate customer experience. She was interested in the reason I entered the dealership that morning (no it was not to purchase but rather to sell which would not result in an immediate profit upon signing the deal paperwork), she included her department manager to ensure the best possible offer was made to me, negotiating was welcomed, communication was continuous and understood by both parties; I just couldn't have asked for a more professional setting and interaction to sell my older paid off Avalon back to Toyota of Gladstone. This was my second interaction at the dealership and both visits were nothing short of beyond an expectation of good. I regret not having stopped here in April 2024 when I made my most recent car purchase however they will be my first consideration when it's time to get out of my current car. Thank you Becka! Your professionalism and manner is a breath of fresh air in this arrid, lifeless dry desert customer service culture. God bless you dear!! More

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Recommendation about delivering vehicles out of state,hire more drivers to better service for customers state,hire more drivers to better service for customers More

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Becka took the time to reach out when a white Tundra came in. I never would have purchased a truck if she had not contacted me. From the moment I arrived she took wonderful care of me. I think as I’m sure yo in. I never would have purchased a truck if she had not contacted me. From the moment I arrived she took wonderful care of me. I think as I’m sure you do as well think she is a blessing to your store. More

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The dealership was very professional and very patient with me. I am a very difficult sale and I kind of panicked in the end and had second thoughts. They didn’t use any pressure sales tactics they just a with me. I am a very difficult sale and I kind of panicked in the end and had second thoughts. They didn’t use any pressure sales tactics they just allowed me to really settle the decision in my head. They met my requests and listened much more than any of the other dealerships I went to. I just can’t say enough about their patience. I absolutely love my Tacoma! More

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Really appreciate Becka’s help with our new Tacoma; she made the purchase process as seamless as possible, followed up after purchase to check on everything, and made sure we were taken care of. Happy to c made the purchase process as seamless as possible, followed up after purchase to check on everything, and made sure we were taken care of. Happy to come back for the next purchase. More

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Such a friendly environment great customer service it was nothing but smiles 👍it nice to be apart of the Toyota family nothing but smiles 👍it nice to be apart of the Toyota family More

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This is my 3rd Rav and the second purchased from you. The first was a private party. The people we delt with were knowledgeable and not at all like when I bought my first Toyota in 1989. There was no The first was a private party. The people we delt with were knowledgeable and not at all like when I bought my first Toyota in 1989. There was no pressure, just a smooth and pleasant process. More

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Everything went like clockwork. Both Becka and the finance manager were professionals in every way. Both Becka and the finance manager were professionals in every way. More

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We were very impressed with how Becca used a straightforward approach and valued our time on a busy Saturday to show us vehicles that fit exactly what parameters we gave her. She was upfront and straightforward approach and valued our time on a busy Saturday to show us vehicles that fit exactly what parameters we gave her. She was upfront and honest the entire time and didn’t give a bunch of false promises like other dealerships. We would highly recommend Becca if you are looking for a new or used car. It is worth waiting till she is on shift to get your car purchase done. More

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They were great! Definitely will recommend them to my friends and family. Will do my business with them moving forward Definitely will recommend them to my friends and family. Will do my business with them moving forward More

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